Speaking Engagements

Speaking Engagements

David Liddle

As founder and Group CEO of The TCM Group, David Liddle is known nationally as a top-rated keynote speaker, strategic resolution specialist, innovative business thinker and thought leader. With 20+ years of experience and a growing franchisee group, he knows first-hand the challenges of maintaining an engaged workforce and growing a business in these rapidly-changing times.

David has advised leaders from companies as diverse as Royal Mail, HSBC, United Nations, Arcadia, Bloomberg, HMRC, and Public health England. He is an author of Managing Conflict: A Practical Guide to Resolution in the Workplace, which highlights his commitment to working with clients to find and deliver on opportunities for resolution and development.

HM Revenue & Customs (HMRC)

11th December 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at the HMRC in December.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

University of Manchester

4th December 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at the University of Manchester in December.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

Urbaser

22nd November 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at Urbaser in November.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

CIPD Milton Keynes

21st November 2018

Speaker: David Liddle

CIPD have invited David to come along to their evening in November to present a ‘mediation mock-up’.

The objective is to demonstrate the FAIR Mediation Process™ and the skills and qualities of the mediator via a live demonstration.

This demonstration will utilise a forum theatre role play method. Forum theatre is a popular way of showcasing key skills and immersing the audience into the experience.

There are four roles:

  • the two disputing parties,
  • the mediator and
  • a narrator/facilitator.

The demonstration will highlight the key stages of the mediation process with opportunities for the audience to input into the process and engage in round table and plenary discussions. The audience will be encouraged to record key learning points in a learning log during the demonstration.

Yorkshire Building Society

15th November 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at Yorkshire Building Society in November.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

CIPD Black Country

13th November 2018

Speaker: David Liddle

Following on from the previous successes of David’s events, he has been invited to speak this CIPD’s event on “Taking the Grief out of Grievance” in November.

Objectives:

  1. To explore the limitations of the traditional grievance and anti-bullying procedures.
  2. To consider new approaches for managing conflict including resolution triage assessments, early resolution meetings, mediation and facilitated conversations.
  3. To examine the role, impact and implementation of The TCM Resolution Policy™.
  4. To explore systemic, cultural and behavioural factors related to The TCM Model Resolution Policy™.
  5. To consider how HR, Managers and Employees can work together to promote a healthy, co-operative and constructive workplace culture.

Agenda:

  • The anatomy of conflict.
  • The problem with traditional grievance and anti-bullying procedures.
  • Introducing the TCM Model Resolution Policy™.
  • The process, benefits and practical applications of mediation.
  • The role of the triumvirate: HR, Managers and Employees.
  • Practical tools and techniques for managing conflict at work.
  • Case studies.
  • Question and answers (conflict clinic).

The TCM Group

25th October 2018

Speaker: David Liddle

David will be running an Internal Mediation Scheme Co-ordinators workshop for clients who have their own mediation schemes embedded within their organisations.

The session will focus on the building, running and evaluation of your scheme plus David will be sharing some helpful tips and insights that he has learned in his 20 years of running his very own mediation business.

This session will include an exclusive insight to TCM’s new Customer Zone™.

The Metropolitan Police

5th October 2018

Speaker: David Liddle

The Metropolitan Police Service are hosting their first Managing Conflict and Sharing Solutions Conference in October 2018. The conference is free and a fantastic opportunity to network and share knowledge via active discussion to identify best practices to minimise risk and successfully reduce disputes.

David will be one of the keynote speakers at this amazing event where he will be speaking about Routes to Resolution: person centred, values-based resolution processes as well as delivering workshops throughout the day.

The Home Office

Croydon – 26th September 2018

Leeds – 28th September 2018

Speaker: David Liddle

National Inclusion Week is an annual opportunity to raise awareness of inclusion in the workplace, hosted by Inclusive Employers. This year’s theme is Everyday Inclusion, which aims to:

  • Celebrate every day, practical ways you can create an inclusive environment in your workplace and inspire others to do so;
  • Engage your organisation in the commercial and social opportunities of inclusion;
  • Generate new ideas to make inclusion an everyday reality.

This year David has been invited to host a session in Leeds on how to effectively manage grievances, mediation as well as being a servant leader.

London Ambulance Service

20th September 2018

Speaker: David Liddle

In 2015, London Ambulance Service (LAS) became the first ambulance trust to be placed in special measures by the Care Quality Commission (CQC) where concerns were raised about bullying and harassment. The trust took immediate action and recruited a bullying and harassment specialist, nominated a non-executive director sponsor and setup an HR and OD committee.

They introduced Bullying and Harassment Awareness Workshops to equip employees with practical tools to help make the workplace more respectful as well as commissioning TCM to train 50+ members of staff to become facilitators of Round Table Sessions. Since the training, LAS has seen an increase in dialogue at all levels within the organisation.

Following on from the findings in 2015 and the successes of the Round Table Sessions, the London Ambulance Service are running a Bullying and Harassment Conference in London.

They have invited David to speak at the conference firstly, to talk about Mediation: Why it Works and secondly around MeToo: Exploring Restorative Justice in working with sexual harassment allegations.

The Institute of Leadership & Management (ILM)

4th July 2018

Speaker: David Liddle

David will be collaborating with the ILM on their webinar: Collaboration: Dealing with Conflict. Conflict may occur in a group of people working together, even if they all share a common goal, measurable targets and a clear vision. Many leaders try to avoid conflict at all costs and when it arises tend to manage disagreements inappropriately. Dealing with conflict constructively can lead to increased productivity, new ideas being generated and personal development for all team members.David will be collaborating with the ILM on their webinar: Collaboration: Dealing with Conflict.

The Civil Mediation Council (CMC)

28th June 2018

Speaker: David Liddle

Bullying and Sexual Harassment: Can Mediation Help?

ACAS recently revealed that bullying and harassment in the workplace is costing employers up to £18bn per year. An impact on workplace morale and productivity has been felt by nearly 75% of workers. Harassment in the workplace has never had a higher priority than it does now, with many employers introducing measures expressly designed to encourage the reporting of potentially inappropriate behaviours.

How will you handle such a complaint? Join David and others for an in-depth and interactive look at the resolution of confrontational and high-profile allegations and hear about alternative options for addressing them swiftly and discreetly in the way least damaging to both the business and the people concerned.

Nottingham City Council

21st June 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at Nottingham City Council in June.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.

The Ritz Hotel

15th June 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at The Ritz Hotel, London in June.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

The TCM Group

22nd May 2018

Speaker: David Liddle

David will be running an Internal Mediation Scheme Co-ordinators workshop for clients who have their own mediation schemes embedded within their organisations.

The session will focus on the building, running and evaluation of your scheme plus David will be sharing some helpful tips and insights that he has learned in his 20 years of running his very own mediation business.

Birmingham City Football Club

11th May 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ in conjunction with Birmingham City Football Club in May.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

East Lancashire NHS Foundation Trust

11th April 2018

Speaker: David Liddle

David will be delivering his renowned ‘Managing Conflict Masterclass’ at East Lanc NHS in April.

The masterclass examines conflict resolution, based on David’s 20+ years’ experience in mediation and thought leadership. The masterclass also explores especially selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

The objectives:

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To explore alternative remedies for managing conflict at work including the development of a Resolution Policy.
  • To set conflict management within a legal, moral and business context.
  • To explain the wide range of interventions that organisations will be able to access in the future to deliver constructive and sustainable outcomes to conflict.
  • To give delegates the confidence, the competence and the courage to embed a progressive approach for managing conflict which works within their HR, ER, management and leadership functions.

The Metropolitan Police

12th March 2018

Speaker: David Liddle

Moped crime, acid attacks and the very latest in crime fighting technology are among the key topics being discussed by experts at this sold-out conference organised by the Home Office-funded National Business Crime Centre (NBCC) on Monday, 12 March in London. More than 200 business leaders, security professionals, representatives from local authorities and police forces, including the Metropolitan Police Service, are gathering together to share experiences and expertise in fighting crime. They will hear the latest advice on a diverse range of topics as diverse as the new data protection regulations to preventing acid and knife attacks.

The conference, entitled ‘Tackling Violence Against Business’ will feature speakers including Sir Craig Mackey, Deputy Commissioner of the Metropolitan Police, and Jayne King, head of security at Guy’s and St Thomas’ Hospital NHS Foundation Trust, and will be closed by Victoria Atkins MP.

Other experts from the private industry including David Liddle and public bodies such as the Crown Prosecution Service will: 

  • Give advice on protecting lone workers, such as retail and reception staff;
  • Demonstrate how conflict management can defuse potentially violent encounters;
  • Advise how retailers can successfully and peacefully ‘’Challenge 25’’ to keep on the right side of licensing laws;
  • How to ‘design out’ crime from businesses with better physical layouts;
  • How the Health & Safety Executive sees the impact of violence at work.

The NBCC was formed in October 2017 to bring together police and businesses to learn, share and support each other to prevent and combat crime.

Swedish Parliament

29th November 2017

Speaker: David Liddle

David has been invited to be a panellist at the Swedish Parliament in November at a meeting hosted by The Swedish Institute for Mediation (SIM), solely based on mediation. 

The meeting will specifically look at:

  • Workplace Mediation and
  • Mediation in Insurance Businesses. 

David will be presenting to all the Swedish MP’s, numerous distinguished professionals in the insurance business, representatives from some large organisations as well as many other “ambassadors” for the “Resolution Revolution”. And of course, the media!

The Association of Chief Executives of Voluntary Organisations (ACEVO)

22nd November 2017

Speaker: David Liddle

David has been invited to speak at ACEVO’s Dynamic Du event in November. This is a seminar for charity CEO’s and Chairs to come together which is run in partnership with the Association of Chairs. David has been asked to speak to the delegates on how to encourage positive conversations at work, developing constructive relationships between the Chair and CEO, TCM’s new approach for resolving disputes and when to bring in mediation/coaching. This will be an interactive session where delegates will be required to do some group work and will be encouraged to share their thoughts too.

The Association of Project Management (APM)

10th October 2017

Speaker: David Liddle

The APM are holding their annual North West conference in October. This interactive workshop has been designed by a leading business mediator, David Liddle, to help APM members secure constructive and lasting outcomes to conflicts and disputes. The workshop will explore the common mistakes that many of us make when we are handling conflict with a work colleague or manager, within project teams, or with customers.

These mistakes include:

  • Designing conflict management systems which encourage dogma, division and dysfunction
  • Leaving our values stuck to the lobby wall
  • Burying our heads in the sand
  • Taking issues too personally
  • Being too remote – emotionally and physically.

During this workshop, David will set out some simple and practical tools that will help you to get the best from a challenging conflict or a divisive dispute. He will also explore how many leaders are now designing constructive conflict management into their project plans and change management processes. The session will be interactive with time included for a conflict clinic. David will invite participants to submit questions during the session – so get thinking!

Farnborough and Camberley CIPD Group

26th September 2017

Speaker: David Liddle

David has been invited to speak the Farnborough and Camberley Group CIPD on “Taking the Grief out of Grievance” in September.

David’s workshop has become very successful and will be speaking at numerous other events over the coming months.

Objectives:

  1. To explore the limitations of the traditional grievance and anti-bullying procedures.
  2. To consider new approaches for managing conflict including resolution triage assessments, early resolution meetings, mediation and facilitated conversations.
  3. To examine the role, impact and implementation of The TCM Resolution Policy™.
  4. To explore systemic, cultural and behavioural factors related to The TCM Model Resolution Policy™.
  5. To consider how HR, Managers and Employees can work together to promote a healthy, co-operative and constructive workplace culture.

Agenda:

  • The anatomy of conflict.
  • The problem with traditional grievance and anti-bullying procedures.
  • Introducing the TCM Model Resolution Policy™.
  • The process, benefits and practical applications of mediation.
  • The role of the triumvirate: HR, Managers and Employees.
  • Practical tools and techniques for managing conflict at work.
  • Case studies.
  • Question and answers (conflict clinic).

Managing Conflict Book Launch

25th September 2017

Author: David Liddle

David’s new book – MANAGING CONFLICT. A practical guide to resolution in the workplace which is being published jointly by Kogan Page and the CIPD will be launching at The Ritz on September 25th.

Following the recent UK Supreme Court ruling regarding the unlawful and discriminatory nature of the 2013 employment tribunal reforms, a new approach for managing conflict has never been needed more. One thing is for certain, the current system for resolving workplace disputes is broken and there is little point simply trying to paper over the cracks. It is time for a Resolution Revolution!

More details and some of the fantastic reviews that the book has been r that the book has been receiving can be found here: www.koganpage.com/product/managing-conflict-9780749480882

The Healthcare People Management Association (HPMA)

10th July 2017

Speaker: David Liddle

David will be offering a taster session on Facilitated Conversations to members at HPMA. The aim is to support HR practitioners to set up and hold facilitated conversations between individuals who are in dispute or conflict to assist them in de-escalating the situation and finding resolution. It uses mediation skills but is intended as a stand-alone session for people who have not had mediation skills training as well as those who would like a refresher. Following the session, participants will have skills to facilitate conversations and some may wish to undertake further training.

Who is this session for?

HR professionals who would like to develop the skills required to generate co-operative and sustainable outcomes to difficult situations.

Learning Outcomes:

  • Learn how to nip difficult disputes and challenging conflicts in the bud.
  • Develop the 5 key skills used by some of the world ’s leading mediators.
  • Understand how to secure a commitment to a facilitated conversation – from the most hardened sceptic and the most doubtful naysayer.
  • Learn how to set up, manage and close a facilitated conversation.
  • Understand how to manage strong emotions and transform confrontational situations.
  • Recognise how to apply your facilitation skills for managing bullying, grievances and complaints.

CIPD ER Network

5th July 2017

Speaker: David Liddle

David has been invited to speak at CIPD’s ER Network in London in July on the subject of “is your grievance procedure poisoning your organisation”. 

National Works Council

24th May 2017

Speaker: David Liddle

The National Works Council (NWC) is a body made up of Representatives from each of our Forums – Infra, AppsOne, Core Services, Aspire, Consulting and Financial Services. The NWC consult on matters which have a universal application across all Business Units.

The NWC meets on a bi-monthly basis and is concerned only with issues which impact on or have implications for all employees regardless of which UK Business Unit they work in across the UK. The NWC adopts the same collective consultation approach that works successfully within our Forums.  The meetings are attended by Employee Representatives and Management Representatives, namely UK HR Director/Capgemini UK and other management delegates are invited to meetings accordingly.  The meetings are chaired by the Employee Representative Chair.

CIPD Learning & Development Show

11th May 2017

Speaker: David Liddle

The Learning and Development Show is the place to find out about the latest developments and thinking in L&D. The event is a place to discover inspiring thought-leaders, innovative practitioners and expert suppliers and learn the knowledge and skills you need to put learning at the heart of your organisation. David will be speaking in the Learning Arena at 15:05. David will be discussing ‘Why it’s time to take a hard look at soft skills’. Managers worry about complaints and grievances. A reactive culture results in low productivity and engagement and rising levels of litigation. Soft skills must improve.

South Yorkshire and District branch of CIPD

12th April 2017

Speaker: David Liddle

The South Yorkshire and District Branch of CIPD are holding an event at Rotherham United Football ground and have invited David to deliver his session entitled ‘Taking the Grief out of Grievance’ to their members. This is an all-day event with four guest speakers, including David on a variety of HR related subjects for around 70 delegates.

Mind & Matter

11th April 2017

Speaker: David Liddle

As the world changes, so do the demands on modern leadership. Cutting edge leadership development is evolving in an era of complexity and globalisation and the need to develop a sustainable edge is greater than ever. The Mind and Matter Conference 2017 has a great line-up of speakers presenting the latest neuroscience behind mindfulness practice, the results it can achieve for corporations and employees, as well as providing the tools to build a business case for mindfulness programmes in the work place. 

The Association of Chief Executives of Voluntary Organisations (ACEVO)

5th April 2017

Speaker: Owen Bubbers

The focus of the members forum is to host a round table discussion, led by Owen, will be to explore how CEOs can create a culture where disputes, conflicts and grievance can be resolved constructively and collaboratively

There will be 5 different areas:

  1. Understanding the cost and impact to your organisation
  2. Creating rules and policies which promote dialogue and encourage collaborative problem solving
  3. The role that mediation plays in resolving disputes and grievances
  4. Setting up a mediation scheme in your organisation
  5. Supporting leaders to resolve disputes and conflicts

The Association of Project Management (APM)  

9th March 2017

Speaker: Owen Bubbers

This interactive workshop has been designed by a leading business mediator, Owen Bubbers, to help APM members secure constructive and lasting outcomes to conflicts and disputes.

The workshop will explore the common mistakes that many of us make when we are handling conflict; with a work colleague or manager, within project teams, or with customers.       

These mistakes include:

  • Designing conflict management systems which encourage dogma, division and dysfunction,
  • Leaving our values stuck to the lobby wall,
  • Burying our heads in the sand,
  • Taking issues too personally,
  • Being too remote – emotionally and physically.

During this workshop, Owen will set out some simple and practical tools that will help you to get the best from a challenging conflict or a divisive dispute. He will also explore how many leaders are now designing constructive conflict management into their project plans and change management processes.

CILEX  

2nd February 2017

Speaker: Owen Bubbers

This interactive workshop has been designed by a leading business mediator, Owen Bubbers, to help APM members secure constructive and lasting outcomes to conflicts and disputes.

The workshop will explore the common mistakes that many of us make when we are handling conflict; with a work colleague or manager, within project teams, or with customers.       

These mistakes include:

  • Designing conflict management systems which encourage dogma, division and dysfunction,
  • Leaving our values stuck to the lobby wall,
  • Burying our heads in the sand,
  • Taking issues too personally,
  • Being too remote – emotionally and physically.

During this workshop, Owen will set out some simple and practical tools that will help you to get the best from a challenging conflict or a divisive dispute. He will also explore how many leaders are now designing constructive conflict management into their project plans and change management processes.

The Association of Project Management  

26th January 2017

Speaker: David Liddle

Managing conflict: a practical guide

David will be sharing an interesting and thought-provoking talk about workplace conflict management and its resolution with APM members and guests. The talk will cover areas of:

  • Root causes of workplace conflict and its impact on employee productivity and wellbeing.
  • The anatomy of a conflict, its states and associated risks or opportunities.
  • Common behaviours and reactions associated with conflict in a workplace.
  • Techniques for conflict resolution and transforming it into valuable outcomes.

 

CIPD Devon & Cornwall Branch

12th October 2018

Speaker: David Liddle

CIPD Devon and Cornwall hold an annual conference where they have several speakers presenting workshops, interactive sessions and delivering informative presentations. This event offers the opportunity for self-development and networking with like-minded individuals. There will be a selection of professionals, including David, delivering 16 mini seminars, workshops and master classes in Employment Law, Change Management, Leadership, Health and Well-being, Learning and Development and more. CIPD have named this event; The future of Human Resources.

 

CIPD North Staffordshire & South Cheshire

11th October 2018

Speaker: David Liddle

As HR professionals the words grievance and conflict are synonymous with a lot of work and effort and very little guarantee of a positive outcome for the individuals involved and consequently the organisation. Just think if there were alternatives to the ‘normal’ formal grievance procedures and an avoidance of the almost inevitable increase in tension within the organisation. Encouraging mediation and other informal approaches offers a radically different approach with much better outcomes. This methodology also is very cost effective, avoiding the heavy input required from managers when trying to resolve conflict or grievances.

David takes us through different approaches to conflict resolution in different work areas. He sets out how they inherently bring about better outcomes for the parties involved and for their respective teams and organisations.