
11 Feb 2022
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“We don't have to go to retributive and adversarial systems in order to deliver justice. Justice can be delivered in another route based on collaboration, compassion, listening and positive dialogue. In fact, what will shine is when we deploy those universally important human principles of fairness and collaboration, much better and more effective remedies to difficult situations are secured.” David Liddle, CEO and Founder of The TCM GroupHow do we resolve disciplinary issues, achieve effective outcomes and encapsulate them within an end-to-end framework? There’s an alternative to archaic, dysfunctional and destructive that all too often permeate our organisations. Many organisations have unlocked the answer: London Ambulance Service, Aviva, North East Lincolnshire Council and Nationwide Building Society are just some of the household names implementing a Resolution Framework™. It’s a rules-based system that moves away from policy-driven data and towards people-centred, values-based and purpose-motivated flexible process. The Resolution Framework is an expression of transformative justice which protects relationships but resolves issues whilst delivering real accountability within our organisations. It’s equal parts robust, rigorous, fair and just.
How it works
The model blends procedural justice with restorative justice to create a powerful model of organisational justice. HR, managers, unions, employees and business leaders will reap the benefits:- Delivers transformative justice
- Values-based, outcomes-oriented and person-centred
- Promotes adult-to-adult dialogue
- Works with key stakeholders to promote resolution
- Assesses cases on an enhanced triage basis, using a Resolution Index
- Increases the use of early resolution, facilitated conversations, restorative justice and mediation
- Underpins the development of a transformational culture
- Complies with the ACAS code, employment and equality legislation, and best practice guidance
- Resolution First – this includes grievance (plus bullying and harassment).
- Resolution Plus – this mid-level implementation involves grievance and discipline.
- Resolution Gold – the ultimate package encompasses grievance, discipline and performance.