Suzanne is an experienced mediator, who is passionate about the value of mediation offering individuals a safe space to talk to each other openly, honestly, with respect and dignity with the aim of resolving workplace conflicts where relationships have become fragmented through misunderstandings, break downs in trust or a miscommunication.

Suzanne came to mediation after working many years as a Human Resources Director working in a variety of sectors both in the UK and Internationally. During her career, Suzanne became increasingly frustrated with the way that formal processes such as disciplinary and grievance procedures negatively impacted working relationships, and productivity. Suzanne trained as a mediator with the TCM group and attained the National Certificate in Workplace Mediation in 2009.

Since then, Suzanne has undertaken numerous business related mediations typically arising from a breakdown in communications or understanding. Being passionate about the positive impact that mediation can have in a workplace, Suzanne has run several workshops to advise and inform HR professionals about the opportunity and benefits of mediation, as well as having written several small articles. In addition Suzanne is a voluntary mediator with the North Devon Community Mediation group.

A Fellow of the Chartered Institute of Personnel and Development [FCIPD] and a Member the Civic Mediation Council, Suzanne has been a TCM Group Associate since 2013.

What people say:

“Suzanne provided external HR assistance to us at Micro Drainage from 2010, after being personally recommended. She has been brilliant. Suzanne very quickly understands requirements, gives excellent advice and guidance and is able to deal with issues tactfully, clearly and in a supportive manner. Her very comprehensive knowledge and experience allows us as clients to know we are in very safe hands, regardless of the requirement. I would wholeheartedly recommend Suzanne. She is the most professional, competent and personable HR consultant with whom I have worked.”

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At a glance

Responsibilities at TCM

Workplace Mediation

Training Delivery

Developing sector specific resolution solutions.

Suzanne specialises in:

Accredited Mediation

Core and Practical Mediation Skills

Team Mediation and Facilitation

Mental Health in Mediation

Conflict Management Skills

Leadership and Management Skills

Qualifications and Awards

B.Sc. Zoology

National Certificate in Workplace Mediation

CIPD - Steps ahead mentoring scheme