Our clients and sectors

Supporting organisations of all sizes, across a wide variety of sectors

Since 2001, The TCM Group have worked with many thousands of organisations across the UK and abroad, spanning a wide variety of sectors. On this page you’ll find a small sample of wonderful customers that we have worked with over that time, spanning our full range of conflict resolution, leadership development and culture change services.

International

TCM has worked in partnership with Amnesty International, delivering a comprehensive training scheme in mediation and investigation skills.

The British Council has worked closely with TCM for several years. To date, this has included the delivery of professional mediation support and training.

TOM has worked with EPO to set up a complex conciliation and dispute resolution programme for all their internal disputes.

TCM provided UNWRA with unparalleled conflict management consultancy, which was implemented throughout their organisation.

NATO commissioned TCM to deliver fair, just and thorough investigation services for complex cases within their organisation.

TCM delivered essential investigation services to The Commonwealth, ensuring resolution is top priority.

TCM was assigned to undertake several investigations for The Commonwealth Telecommunications Organisation.

Financial Services, Banking & Consultancy

HSBC wanted to train their UK Employee Relations team to become TCM Accredited Mediators. TCM has helped HSBC to integrate mediation across the bank.

Deutsche Bank has embarked on a trusted partnership with The TCM Group to deliver comprehensive bespoke mediation training and services to their colleagues.

Allianz have used TCM's mediation services to resolve workplace conflict.

Santander worked with TCM to implement the highest standard of mediation training throughout their organisation.

Aviva embedded TCM's award-winning Resolution Framework, which has since been shortlisted for the Change Management Award at the 2021 Personnel Today Awards.

NatWest commissioned TCM to undergo a diagnostics exercise to look at their workplace culture and offer recommendations.

AXA Investment Managers partnered with TCM to resolve conflict through our informal mediation services, facilitated by an expert mediator.

Keen to build on their track record for a positive workplace culture, TCM were commissioned to tailor and deliver our world-class and OCN-accredited mediation skills training to TSB employees.

TCM have delivered both mediation training and services to BlackRock.

KPMG transitioned to TCM's Resolution Framework to adopt a more compassionate approach to conflict resolution within the organisation.

EY have partnered with TCM on numerous projects, including decision-making training and bullying, harassment and diversity programmes.

TCM's expert mediators delivered a successful mediation service to Commerzbank colleagues.

Deloitte chose to partner with The TCM Group to resolve conflict through our award-winning mediation services.

TCM delivered Advanced Investigation Skills training to groups of colleagues at BDO.

TCM trained cohorts of Capgemini staff to become accredited mediators through our flagship mediation training programme.

Nationwide has worked with TCM to embed a Resolution Framework within the organisation, followed by resolution training.

TCM has provided both team facilitation and 2-party mediation services to MaPS, alongside training to develop an overarching resolution service.

TCM delivered Confident Conversations training to Puma Investments, equipping staff with the skills to hold difficult and courageous conversations within the workplace.

Tesco Bank chose to use TCM's expert outsourced mediation services to resolve internal conflict.

TCM provided Practical Mediation Skills training to staff at Markerstudy Insurance Services.

Foresight partnered with TCM to train their colleagues in Core Mediation Skills. Staff are now able to understand the principles, process and practice of mediation.

Munich RE outsourced a mediation service to TCM, resulting in a successful outcome between parties.

The TCM Group designed and delivered bespoke leadership training to The Cambridge Building Society.

Morningstar worked exclusively with TCM to deliver Conflict Management for Leaders training to their senior leadership departments.

TCM have trained SumUp staff to handle critical conversations and investigations.

TCM have built a strong relationship with Legal & General, providing them with first class tailored professional services, as well as training their accredited mediators.

Intechnica upskilled their teams by working with TCM's pool of expert consultants to deliver Core Mediation Skills training.

Fichtner have partnered with TCM to design a customised leadership development programme.

Efficio and TCM have joined forces to handle investigations fairly, thoroughly and robustly through our expert investigation services.

LCPDelta have been championing restorative resolution by outsourcing their mediation services to TCM.

Genesis chose TCM to deliver an exceptional mediation service to parties in conflict, resulting in a mended relationship.

Burnbrae enlisted the support of TCM to deliver robust appeal support from a previous investigation.

TCM provided customised individual coaching sessions to Boba staff to foster a positive working culture.

ODI have built a longstanding relationship with TCM, using our mediation and investigation services to ensure work is happy, healthy and harmonious.

TCM undertook a neutral evaluation to provide recommendations for how to handle incidents better in future.

HR Dept Bradford chose TCM to facilitate restorative resolution within their organisation.

AIG have been working to transform culture with TCM, partnering with us on mediations, investigations and triage training.

NS&I has partnered with TCM to deliver resolution services and to equip colleagues to hold confident conversations.

Legal, Management & Business Services

Financial Ombudsman Service received mediation refresher training to ensure the skills in resolving conflict were firmly embedded.

TCM delivered critical training to Inviqa's managers to enable them to handle conflict within the workplace.

BSI Group worked with TCM to equip their colleagues with the highest standards in mediation best practice through extensive training.

TCM provided bespoke constructive conflict management to Ingeus alongside an exclusive speaker session with CEO David Liddle.

TCM has been resolving conflict successfully for Pinsent Masons, including mediations and team facilitations.

London Law Collective looked to TCM to provide appeal support following an investigation report.

Hudson RPO partnered with TCM to carry out a complex team facilitation to help build morale and boost productivity.

TCM has worked with Impower Consulting to facilitate expert investigations and appeals support.

DPG Law has partnered with TCM on a range of training: anti-racism, investigation, mediation and conflict management.

TCM delivered a successful mediation for Impactt, facilitated by an impartial, accredited and expert mediator.

TCM worked with Bellrock to improve their client's sick pay policy in line with their organisational strategy.

TCM delivered Practical Mediation skills training to a cohort of colleagues at VWV.

Bidvest Noonan collaborated with TCM's pool of expert investigators to deliver a fair, thorough and robust investigation.

TCM provided several investigation services and disciplinary hearing chairs for Leigh Day.

Rise HR equipped its staff to become coaches and mediators with 2-day TCM's training course.

Tandon Hildebrand partnered with The TCM Group to provide a compassionate and informal resolution to a workplace conflict.

TCM equipped teams to be able to facilitate conversations and understand appropriate routes to resolution for conflicts and concerns.

Bar Standards Board assigned investigations to TCM in order to ensure their cases were handled with expert care.

PwC has worked with TCM to design and deliver bespoke investigation training programmes to its colleagues.

Pharmaceutical & Biomedical Services

Waters developed a partnership with TCM for the provision of a range of our professional resolution services.

BMS developed a partnership with TCM for the provision of a range of our professional resolution services.

Utilities & Logistics

EDF Energy developed a partnership with TCM for the provision of a range of our professional resolution services and with the support of TCM, implemented their own Internal Mediation Scheme by training a group of in-house mediators.

They approached ToM to help them to set up the infrastructure for their internal mediation scheme and to train a team of TCM Accredited Mediators. Read the full case study by clicking here

Wanting to develop even stronger employee relationships, PFW commissioned TCM to design and deliver a three-phased training package.

Our work with Royal Mail is one of TCM's proudest accomplishments. We have worked with Royal Mail Group unions leaders and senior managers for over five years to support their industrial relations (IR) strategy.

Automotive

Toyota developed a partnership with TCM for the provision of a range of our elite professional resolution services.

TCM has trained several of Rolls-Royce's staff to become accredited workplace mediators.

Property

Agriculture, Environment & Sustainability

Fashion & Retail

Swarovski worked in partnership with TCM to train a a number of employees in mediation skills.

Sport

TCM have provided a range of mediation services for City Football Group.

Tottenham Hotspur Football Club commissioned The TCM Group to train a number of employees in mediation skills.

Hospitality

Food, Beverages & Foodservices

TCM has provided accredited mediation training to members of staff within Nando's.

Tesco partnered with TCM in order to deliver outstanding in-house mediation training and workshops.

Starbucks developed a partnership with TCM for the provision of a range of our unrivalled professional resolution services.

Media & News

Google commissioned TCM to tailor and deliver our world class Practical Investigation Skills training programme for their EMEA Employee Relations Team.

Financial Times developed a partnership with TCM for the provision of a range of our first class professional resolution services.

Entertainment

The Arts

TCM delivered an invasive mediation and facilitation skills programme for managers called The Art of Dialogue.

TCM have worked with the British Museum, to deliver to their employees with the UK's foremost Mediation Skills training

TCM worked in partnership with Historic Royal Palaces. Delivering world class training to their staff and tailoring several bespoke courses for them.

TCM has been working closely with The O2 with mediation skills training.

UK Civil Service & Government

TCM has a close working relationship with the Cabinet Office, providing mediation training programmes.

TCM has trained several of the FC0's staff to become accredited workplace mediators.

The Isle of Man Government worked with TCM to introduce a team of internal fully accredited team of mediators.

TCM has worked with Garda, introducing the concept of mediation. Revolutionising the way they dealt with modern employee challenges.

PHE have developed a partnership with TCM for the provision of a range of our professional resolution services and have also trained many members of staff.

Health & Social Care Providers

Care UK have worked with TCM, providing over 100 employees with Practical Investigation Skills.

TCM has delivered both in-house mediation skills training and on-site mediation services to the Royal Free London.

TOM provided external mediation services to the community health trust.

Police & Justice

The Metropolitan Police commissioned TCM to train over 50 members of staff to become workplace mediators.

TCM established a close partnership with the Sussex Police. During that time TCM have trained several of their employees in Practical Mediation Skills.

TCM have trained a cohort of accredited mediators within Cambridgeshire Constabulary.

TCM have maintained a close partnership with the British Transport Police, training several members of their organisation in mediation skills.

Transport

National Express commissioned TOM to support the implementation of an first class internal mediation scheme.

TCM worked with TFL to implement an internal mediation scheme. We have worked closely with them since and through the merger with London Underground Ltd.

Aerospace

Virgin Atlantic commissioned TCM to design and implement an internal mediation scheme for their employees.

TCM delivered Practical Mediation Skills for a number of employees at Thomas Cook Airlines.

Construction

Vinci commissioned TCM to educate a section of their employees in our award-winning mediation skills training.

Telecommunications

BT were one of the first major UK companies to establish an internal mediation scheme. TCM ran an initial pilot for BT which was subsequently rolled out across the organisation.

TCM worked with TalkTalk to train their staff in the fundamentals of mediation; their staff now know how to recognise and handle destructive conflict when it arises.

Computer, Electronics & Software

TCM delivered Practical Mediation Skills for a number of employees at Thomas Cook Airlines.

Education (Schools, Colleges & Universities)

The University of London have worked in close partnership with TCM, implementing several conflict resolution processes throughout the organisation.

Kings College London developed a partnership with TCM for the provision of a range of our professional resolution services.

Imperial College have worked with TCM to train many employees in managing difficult conversations as well as core mediation skills.

TCM have worked closely with University of Kent, assisting them in overcoming modern workplace challenges through TCM Academy and TCM Consulting.

Charities, NGOs & Not-For-Profit

Diabetes UK developed a partnership with TCM for the provision of a range of our professional resolution services.

TOM provided external consultancy services to the wellcome Trust. They were impressed with TCM's overall quality, efficiency and delivery.

TOM provided a external mediation services for the National Deaf Children's Society.

Peabody Trust used TCM to help coordinate their mediation skills training.

Trade Unions, Member Organisations, Regulatory Authorities & Public Bodies

Local Government

TCM have been working with islington Council to fully implement and integrate their internal mediation scheme.

Sovereign commissioned TCM to train a number of their employees in our practical investigation skills training.

Royal Borough of Greenwich have appointed TCM for professional mediation services on numerous occasions, to train their own group of internal mediators.