Workplace Mediation

Workplace mediation

Unresolved conflict costs a lot more than just money. Our workplace mediation services resolve complex and challenging disputes – swiftly, effectively and with as little disruption as possible. Our team of expert and experienced workplace mediators work with all parties in a dispute to establish their underlying needs and interests, encourage dialogue and ultimately, facilitate a mutually acceptable resolution.

In most cases, mediation lasts for one full day. Experience has shown us that entrenched positions can be adopted when problems are overlooked or inflamed. Whereas a fully trained and skilled TCM mediator can help your employees move towards a more constructive and satisfactory resolution.

We resolve 93% of disputes referred to us and these typically involve complex issues such as grievances, complaints and allegations of bullying, and harassment.

97% of disputes are resolved in just one day. Refer a case for mediation now – contact us on 0800 294 97 87
Workplace mediation process

TCM’s FAIR mediation process comprises 4 simple stages. These are set out below:


The characteristics of workplace mediation
  • Most workplace mediation’s last for one full day.
  • Workplace mediation is a confidential process which encourages open and honest dialogue.
  • Workplace mediators don’t judge or blame the parties, instead they invite empathy and encourage dialogue.
  • Workplace mediators secure a written, signed agreement in over 90% of the disputes in which they mediate.
  • It has taken us many years to get this model right and we now train over 1000 mediators a year to be FAIR mediators.
The FAIR Mediation Framework™

We have developed a unique and highly effective framework that underpins all workplace mediation activities – the FAIR Framework™. 

FAIR mediation is a dynamic, efficient and highly effective process of dispute resolution in which the mediator works with all parties to find a suitable remedy and outcome.

Book a free Mediation Eye Opener session and discover the benefits of mediation

<span>HR Manager, Newlon Housing Trust, Mediation Eye Opener</span>

The session was excellent. I completely understand the benefits of mediation. Thank you TCM.

Paulette Mitchell HR Manager, Newlon Housing Trust, Mediation Eye Opener
Professional Mediation Standards

TCM’s mediators are full members of the Professional Mediators’ Association (PMA). The PMA is the standard bearer for professional mediation standards across the UK and is recognised by CIPD and UK Government.

TCM also subscribes to the EU’s Code of Practice for Mediators and we are registered with the Civil Mediation Council.


Issues suitable for workplace mediation

Workplace mediation is suitable for a wide range of issues. If you are unsure about the suitability of a case in your organisation, please contact us and we will be happy to offer no obligation, impartial advice to help you decide if mediation is right for you.

Listed below are just some of the cases that we regularly and successfully mediate:

  • Conflicts and disagreements between employees and within teams.
  • Conflicts between senior managers and other leaders and decision makers.
  • Conflicts arising from change and the management of change.
  • Allegations of bullying, harassment, oppression, discrimination and other inappropriate behaviours.
  • Conflicts arising within, or between, various stakeholder groups (customers, suppliers and b2b).
  • Conflicts arising from the reintegration of employees after disciplinary action, a period of sickness or following suspension.
  • Employment disputes including claims of unfair dismissal (including constructive dismissal), equal pay, discrimination, redundancy pay, terms and conditions, and flexible working.
  • Collective disputes including equal pay, pay and grading TUPE etc.
David Liddle

“Mediation is a non-adversarial way of resolving difficult situations. It is used as an alternative to formal or legal processes. At TCM, we describe mediation as a mind-set; a framework; and a competence.

The mediator is an impartial third party. They help the two or more disputing parties to have an open and honest dialogue so that they can secure a mutually acceptable outcome. A win/win outcome. Mediation is different because it is about collaborating rather than blaming.

Any agreement in mediation comes from those in dispute, not from the mediator. The mediator is not there to judge, to say one person is right and the other wrong, or to tell those involved in the mediation what they should do. Mediation is both voluntary and confidential

<span>Head of HR & Organisational Development, Royal College of Paediatrics and Child Health, May 2014</span>

Thank you for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes. The service offered was excellent and evidences that this really is the right approach to resolving conflict.

Louise Frayne Head of HR & Organisational Development, Royal College of Paediatrics and Child Health, May 2014
The benefits of workplace mediation

Last year, the team at TCM achieved a successful resolution in 97% of the disputes referred to us*. This is an unprecedented success rate in mediation and is due to the commitment that we have at all stages of the process. 

Mediation begins from the minute that you contact us and continues way beyond the parties reaching that all important resolution. *our success rate is based on the parties achieving a signed agreement by the end of mediation.

  • Mediation places responsibility for the resolution of a dispute directly with the parties.
  • Mediation creates a safe place for all sides to have their say and to be heard.
  • Mediation stops disputes escalating out of control.
  • Mediation reduces the stress and anxiety commonly associated with  conflict.
  • Mediation reduces the cost of conflict and reduces the risk of litigation.
  • Mediation contributes to a more harmonious and productive working environment.
An enhanced role for workplace mediation

For many years, TCM has been advocating an increased role or mediation as an alternative to time consuming and stressful grievance procedures and Employment Tribunals. We are delighted that mediation will now be taking a more prominent role in UK workplaces. The new system will emphasise the importance of early dispute resolution, for example through workplace mediation. Employers will be encouraged to offer informal dispute resolution mechanisms either through the provision of external or internal mediation.

The proposed benefits of the revised system will be that they are simpler and less prescriptive and that they offer greater flexibility to informally resolve conflicts at work. Our hope is that this will result in cost and time savings and that it will also reduce the stress of going through an Employment Tribunal.

Find out more about workplace mediation
Talk to a fully accredited workplace mediator call 0800 294 97 87

You are welcome to contact us with any type of mediation related enquiry. We are passionate and knowledgeable about mediation and we welcome any questions that you have.


Free workplace mediation consultation days and workshops

If you or your organisation would like to know more about mediation, we can visit you for a free consultation day. During the workshop we will run a mediation eye opener and we will undertake a mediation impact assessment. For more information about this offer, call 0800 294 97 87 or email us here.


A guide to mediation for HR and business leaders

This guide includes three unique tools:

  • A simple conflict health check.
  • A conflict calculator to help measure the cost of conflict.
  • A guide to setting up a mediation scheme.
<span>HR Manager, Christies, Mediation Eye Opener</span>

The course clearly sets out the benefits and opportunities that mediation can bring to individuals and organisations.

Emma O’Connor HR Manager, Christies, Mediation Eye Opener