Traditionally, Facilitated Conversations™ has always been delivered face to face. However, we are now also able to offer this as a blended learning course which includes a mix of online training and an assessment centre. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more.

Online courses are delivered via Zoom. Our TCM trainers are dedicated to delivering engaging sessions and maximizing delegate input, maintaining the same agenda regardless of whether the training courses are conducted online or in-person. 

The expert tutors at TCM help delegates to develop the following skills and strategies:

• Develop an understanding of conflict: Gain a foundational understanding of the nature of conflict, including its types (constructive and destructive), stages, and dynamics, such as the conflict spiral and conflict management styles.
• Learn facilitation principles and practices: Understand the core principles, processes, and practical applications of facilitation, including the role of the facilitator, facilitation suitability, and techniques to effectively guide conversations.
• Acquire skills to prevent and resolve conflicts: Build proficiency in key facilitation skills—such as active listening, empathy, summarizing, questioning, and reframing—to prevent conflicts from escalating and promote constructive resolution.

At TCM Academy, our trainers specialise in creating a safe, empowering, and stimulating environment for both online and in-person learning. The Facilitated Conversations course is designed to be highly interactive and impactful, with each session closely aligned to specific learning objectives. A variety of teaching and learning methods are utilized throughout the course, including reflective practice, group discussions, case studies, role-plays, and practical exercises that deepen understanding and strengthen facilitation skills.

Peer-based learning and evaluation play a central role, enhanced by the facilitator’s detailed assessments of each learner’s progress. Independent learning and reflective activities outside of course hours further encourage participants to integrate and apply their newfound skills.

Through the Facilitated Conversations program, participants gain expertise in managing difficult conversations, conflict resolution, and facilitation techniques. They develop the competencies needed to effectively guide conversations within their organizations or in external settings.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• Free copy of the Facilitated Conversations TCM Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
• 10% off their first year’s membership to The People and Culture Association, an exclusive think-tank for the people and culture profession.
• A free Refresh, Review and Reassure session 3-6 months after the training concludes. (available for up to a year after the course concludes).

This course is currently undergoing certification with The CPD Certification Service and is delivered by the UK’s top resolution experts.