HR as Coach & Mediator™ has always been delivered face to face. However, we are now also able to offer this as an online learning course. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 4 delegates or more.

Online courses are delivered via Zoom. Our TCM trainers are dedicated to delivering engaging sessions and maximizing delegate input, maintaining the same agenda regardless of whether the training courses are conducted online or in-person. 

This 2-day programme consists of 5 core modular units:

• Module 1: Shaping Conflict to Resolution
• Module 2: Listening to Understand (Active listening and the Mediation framework)
• Module 3: Coaching Conversations
• Module 4: Emotional Intelligence and how we can use it in our roles
• Module 5: Applying Positive Psychology to coach and lead our teams

By attending the programme, delegates will become able to:

• Coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.
• Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).
• Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.
• Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering, and challenging training environment for both online and in-person delivery. We aim to make the environment interactive and impactful, closely aligned with the learning objectives set for each session. A range of teaching and learning methods are used throughout the course, including reflective practice, group discussions, case studies, role-plays, and practical exercises that deepen understanding and reinforce skills.

Peer-based evaluation and learning feature prominently, supported by the course facilitator’s comprehensive assessments of each learner’s progress. Independent learning and reflective activities outside of course hours are also assessed, encouraging participants to integrate what they’ve learned.

Through the program, participants build expertise in coaching, mediation, negotiation, and conflict resolution. They develop practical skills and key competencies to support teams, foster productive dialogue, and resolve conflicts effectively within their organisations, preparing them to act as internal mediators or advisors in handling complex workplace dynamics.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, papers and other resources for delegates.
• Free copy of the TCM Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
• 10% off their first year’s membership to The People and Culture Association, an exclusive think-tank for the people and culture profession.
• A free Refresh, Review and Reassure session 3-6 months after the training concludes.

This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts. CPD is a holistic approach towards the enhancement of personal skills and proficiency throughout a professional’s career.