Traditionally, the Quality Conversations has always been delivered face to face. However, we are now also able to offer this as a blended learning course which includes a mix of online training and an assessment centre. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more.

Online courses are delivered via Zoom. Our TCM trainers are dedicated to delivering engaging sessions and maximizing delegate input, maintaining the same agenda regardless of whether the training courses are conducted online or in-person. 

The Quality Conversations course structure is set out below:

• Module 1: What is a quality conversation?
• module 2: Understanding your approach
• Module 3: Framework for giving a difficult message
• Module 4: Preparation for the conversation
• Module 5: Skills for the conversation
• Module 6: Receiving a difficult message
• Module 7: Giving a difficult message
• Module 8: Working with strong emotions
• Module 9: Reframing the conversation
• Module 10: Getting results at informal resolution

Participants benefit from attending this course in the following ways, they will;

• Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour.
• Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations.
• Understand preferred personal approaches and their impact.
• Develop effective and assertive responses to challenging behaviours and strong emotions.
  Give and receive feedback using TCM’s nondefensive formula.
• Have a greater range of active listening and reframing skills to move a situation forward.
  Have capability to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering, and challenging environment for learning, both online and in-person. Our aim is to make each session interactive, impactful, and fully aligned with the set learning objectives. Throughout the Quality Conversations course, we use a range of teaching and learning methods, including reflective practice, group discussions, case studies, role-plays, and practical exercises to deepen understanding and reinforce communication skills.

Peer-based evaluation and shared learning are core elements of the course, complemented by the facilitator’s detailed assessment of each learner’s progress. Independent learning and reflective activities outside of course hours are also encouraged, allowing participants to integrate new skills into their everyday interactions.

Through the program, participants build expertise in effective communication, active listening, constructive feedback, and problem-solving. They gain the skills and confidence needed to lead productive, quality conversations within their organisations, fostering a collaborative and positive workplace culture.

TCM delivers extensive support for delegates before, during and after the course concludes.

• Training delivered by a world class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• Free copy of the Quality Conversations Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™.
• 10% off their first year’s membership to The People and Culture Association, an exclusive think-tank for the people and culture profession.
• Free refresher training or webinar for all delegates after 3-6 months (available for up to a year after the course concludes).

This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts. CPD is a holistic approach towards the enhancement of personal skills and proficiency throughout a professional’s career.