Quality/ Difficult Conversations (1 Day)


Learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news.

NEXT DATE:27th November 2023 (Online)
COST:£395.00 ex VAT
LOCATION:Online, or Classroom-Taught

Trainer for this upcoming session:

Marianne Schoenig
If you would like to discuss Marianne's post in more detail, please contact Marianne at [email protected]
“I’d recommend this course to anyone who is interested in bettering themselves as a person and as a manager.”
Lucio Criscuolo, Welding/Grinding Manager at Network Rail – Quality Conversations Training Delegate


This is a highly interactive programme designed by the communication experts at TCM. The course helps learners to develop essential skills for everyday management.

A failure to hold effective, good quality conversations is one of the most common causes of conflict, often escalating to the level where a formal response is required.

On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.

The ability to hold good quality conversations is one of the cornerstones of effective management and leadership. On this course, delegates learn how to hold conversations that enable them to nip issues in the bud and give feedback to their team concerning performance or behaviour issues such as punctuality, absence or styles of communication. Delegates also learn how to prevent workplace conflicts escalating, understand barriers to communication, how to overcome them and how to handle challenging behaviours. Through active participation and experiential learning delegates learn confidence to secure sustainable outcomes.


After attending the programme, delegates will become able to:

  • Hold constructive, high-quality conversations with employees and teams.
  • Promote wellbeing by developing a positive, cooperative and supportive team environment.
  • Spot problems early and nip issues in the bud before they escalate
  • Handle strong emotions with confidence, care and compassion.
  • Identify and respond to disputes and grievances.
  • Facilitate the management of change.
  • Promote and support the informal resolution of employee and customer complaints.

Key Facts

Suitable for all managers, trade union representatives and HR professionals.

£395 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Further information