Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

Module 1: What is a quality conversation?

module 2: Understanding your approach

Module 3: Framework for giving a difficult message

Module 4: Preparation for the conversation

Module 5: Skills for the conversation

Module 6: Receiving a difficult message

Module 7: Giving a difficult message

Module 8: Working with strong emotions

Module 9: Reframing the conversation

Module 10: Getting results at informal resolution

Participants benefit from attending this course in the following ways, they will;

• Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behaviour.
• Have an enhanced ability to recognise and overcome the blocks, barriers and fears around having difficult conversations.
• Understand preferred personal approaches and their impact.
• Develop effective and assertive responses to challenging behaviours and strong emotions.
  Give and receive feedback using TCM’s nondefensive formula.
• Have a greater range of active listening and reframing skills to move a situation forward.
  Have capability to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

TCM delivers extensive support for delegates before, during and after the course concludes.

• Training delivered by a world class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• Free copy of the Quality Conversations Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A free refresher webinar six months after the training concludes.

This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.