Routes to Resolution
Routes to Resolution™ is designed to support the implementation of a Resolution Framework. The Resolution Framework replaces traditional discipline and grievance procedures. This course is designed to support the development of a Resolution Unit.
Our expert trainers equip delegates with the skills and strategies to identify the most appropriate route to resolution in each case. The options can vary from early resolution meetings, coaching, restorative conversations, mediation, or an investigation.
This unique course supports managers, HR and ER professionals and unions to develop awareness of options available to people in conflict in organisations, and when different routes are most appropriate. It also helps them to develop the skills required to support individuals involved in complex and challenging workplace issues.
Understand how the Resolution Framework works, and be able to explain each of the various routes to resolution now available.
Learn how to build rapport and trust with the parties.
Develop active listening and questioning techniques.
Use the TCM Resolution Index to identify the most appropriate route to resolution in each case.
Understand how to identify the conflict issue e.g. sickness absence, performance, grievance and the underlying needs of each party in the conflict (including psychological, procedural and substantive).
Develop skills to handle strong emotions.
Understand the influence of impartiality and neutrality (including unconscious bias).
Understand the value of empathy and how to develop and use it.
Learn how to manage expectations, overcome objections to mediation and secure a commitment to mediate.
“The course was relevant, fun and very well-presented. I loved how the trainer brought everything to life, with real examples and pizazz. I hope to use what I have learnt during mediation sessions referred to HR. So helpful with content including templates, tips and guidance. The skills practice helped so to give confidence during mediation meetings. The trainer we had couldn’t have been a better person to take us through our course. Hugely experienced and able background stone through in his advice and guidance. 5 stars! Recommend!” - Joanna Phipps, HR Business Partner at Superdrug – Practical Mediation Skills
Suitable for a HR and ER professionals, senior managers, department heads and line managers.
£495 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.
Please contact us for our latest prices for in-house delivery to groups of 4 or more.
Would you like this course delivered in-house?
TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.