The FAIR Model™
The fuel which powers our entire business.
A compassionate, empathetic and human-centric approach
Originally applied to our mediation services, the FAIR Model™ has been specifically designed to solve a full range of workplace disputes. The model has been designed to get right to the root cause of a conflict, while also bringing a pragmatic problem-solving approach.
This highly effective and well-regarded model is used by some of the biggest household names such as; Royal Mail, HSBC, Aviva, Network Rail, British Airways, London Ambulance Service, Lloyds Banking Group, The Metropolitan Police, BT, The DWP and numerous universities, councils and healthcare trusts.
About the Model
The value of our FAIR Model™ doesn’t just work in conflict resolution. It underpins everything that we do at TCM from coaching to investigations and from leadership development to HR transformation. The model was created by our CEO and Founder David Liddle and consists of 4 main pillars:
- Facilitate: Supporting colleagues to engage with each other as human beings.
- Appreciate: To build connections using empathy, insight and understanding.
- Innovate: To encourage practical and creative problem-solving.
- Resolve: Building resilient and successful relationships, teams and organisations.
Supporting world-class outcomes across our full portfolio of services
The FAIR Model™ was first designed to define our workplace mediation offering. Since then, it has been further developed and customised to support a compassionate, empathetic and non-confrontational approach across our full suite of products, including:
