Keynotes, webinars, podcasts, workshops and speaking engagements.
Our CEO David Liddle and other members of the TCM team are regularly invited to give keynote speeches and run workshops at conferences. This page contains details of just a few of our recent speaking engagements and keynotes.
Topics include
- Transformational culture, culture change and cultural transformation.
- Human resources (HR) and people and culture
- Systems thinking, theory of change, behavioural science, appreciative inquiry, nudge theory
- Positive psychology and neuroscience
- Principled negotiation and Nonviolent Communication (NVC)
- Leadership, management, coaching and mentoring
- Conflict resolution. mediation, restorative justice (RJ), social justice, social value and employee activism
UK Mediation Conference
Monday 25th November 2024
David will be delivering a keynote for this conference as well as co-hosting it alongside Iconic Media Solutions and ACAS.
In his keynote, David will set out his blueprint for a purpose driven, values based and person-centred work culture. His Transformational Culture Model™ is being adopted by numerous organisations and it has recently been adopted by NHS England and is being rolled out to Integrated Care Systems (ICSs) across the UK. David will also introduce his Culture Catalysts™ program which is helping to deliver culture change programmes across the NHS.
Click here for more information.
ACAS Digital Resolving Workplace Disputes Conference
Wednesday 20th November 2024
From performance to absence, behaviours and grievances, policy changes and contracts, workplace disputes come in all shapes and sizes.
This event will cover the options available to employers and explore practical steps organisations can put in place to help prevent workplace disputes from happening in the first place.
David will provide insight into conflict prevention and the value of good working relationships. He will cover the causes of conflict, the breakdown of workplace relationships and the value of alternative and creative dispute resolution frameworks.
Click here for more information.
The Inclusive Workplace Conference
Wednesday 20th November 2024
Formerly known as Flexpo, The Inclusive Workplace Conference will bring together their community of thought leaders, experts and innovators and equip attendees with the tools needed to build fairer, more inclusive organisations, nurture talent and support people to thrive at work.
David will be delivering the opening keynote for the conference where he will be sharing his insights and thought leadership, kicking off the incredible two days for Chief People Officers to enjoy and learn from.
Click here for more information.
Conflict Resolution
Tuesday 5th November 2024
At a time where the terms culture, climate and conflict are hot topics for every organisation, David Liddle examined these three areas through the lens of his 30 years work as a facilitator, a mediator, a coach, a leader and an accomplished author.
During this masterclass David covered:
- Drawing on systems thinking, what is The TCM Ecosystem and how does it enhance employee and customer experience?
- What is a transformational culture, how does it work and what benefits does it deliver?
- What is the strategic imperative for HR to transform into a people and culture function?
- Why are more and more organisations rejecting retribution and adopting transformative justice (TJ) as their preferred model of justice?
- How can leaders, managers, HR and employee representatives work together to resolve toxic behaviours, toxic team climates and toxic workplace cultures.
- What is a Resolution Framework™ and how can it be used to replace the corrosive, divisive and adversarial grievance, and disciplinary procedures. David will share case studies from organisations with whom he has worked.
Manager’s Conference
Tuesday 15th October 2024
David will be delivering an engaging half-day session that will equip managers with essential tools to foster a cohesive and high-performing team environment. Through interactive discussions, real-life examples, and practical exercises, participants will learn how to enhance their listening skills, appreciate and value each team member, and navigate conflicts effectively to find common solutions.
Challenging Conversations and the Transformational Role of HR
Thursday 26th September 2024
David will be delivering a masterclass to the 21CLP alumni on ‘Challenging Conversations and the Transformational Role of HR ‘ at the 21st Century Leadership Program.
People and Culture: redefining the HR and leadership operating model.
Thursday 19th September 2024
David will be delivering a keynote speech on ‘People and Culture: redefining the HR and leadership operating model’ at uExcelerate’s Coaching Culture Circle Conference 2024. The theme for the conference this year is Shaping the Leaders of Tomorrow – Balancing High-Touch Leadership in a High-Tech World.
Be a Great Manager | Enabling Performance
Thursday 5th September 2024
David will be delivering a session for RY on the trait: Enabling Performance. It will cover three important factors that can enable performance: feedback, meetings and conflict management. David will be sharing his 30+ years of knowledge with the participants to give them some practical tools for managing conflict.
Culture Catalyst - a culture change programme
Wednesday 4th September 2024
David will be delivering a session for HPMA members that explores how organisations are developing purpose driven, values based and person-centred cultures -transformational cultures.
Transforming Work: how to be a culture catalyst
Tuesday 2nd July 2024
David will be delivering a practical and engaging workshop, designed to encourage and enthuse participants to transition and transform the culture of the business school. In other words, to help them to
become the culture catalysts. It will also enable them to assess and enhance the climate within their teams, departments and faculties. The keynote will draw from David’s books and his proven culture models including the Transformation Triangle, the Culture Flow
System, the 8 enablers of a transformational culture and the 7 dimensions of transformational leadership.
College of Mediator's Annual Conference
Tuesday 2nd July 2024
Our CEO, David Liddle will be delivering a keynote speech at this years College of Mediator’s Annual Conference.
In his keynote, David will explore all things mediation and how it is being used to resolve a wide range of workplace, employment, and business disputes.
Click here for more information.
“David is always very engaging. He talks from a place of knowledge, skill and expertise with passion, enthusiasm and relevance.”
Redefining Resolution: a conflict and culture masterclass
Monday 1st July 2024
Our CEO, David Liddle will be delivering a keynote on ‘How mediation is transforming work’.
In his keynote, David will examine the ways that transformative approaches such as mediation, coaching and facilitation are being used to resolve a wide range of workplace, employment, and business disputes. In his keynote, David will set out his blueprint for a purpose driven, values based and person-centred work culture.
David will propose that, to make mediation truly mainstream, we must be more courageous. He will urge anyone who is concerned about creating human and humane workplaces to challenge the existing rules-based systems which are proven, beyond reasonable doubt, to be destructive, pernicious, retributive, adversarial, corrosive, reductive and divisive. He will suggest that mediators have a responsibility to deliver real leadership at a time where so many are advocating division, dogma, and danger.
Click here for more information.
Redefining Resolution: a conflict and culture masterclass
Wednesday 19th June 2024
Redefining Resolution: a conflict and culture masterclass is an intimate and interactive session designed for people professionals who are interested in spearheading meaningful change in their organisations, with the objective of gathering actionable insights and strategy to implement culture change.
The session will be delivered by David Liddle, who will be examining these areas through the lens of his 30 years work as a facilitator, a mediator, a coach, a leader and an accomplished author.
Click here for more information.
Birmingham LOVES the People Profession
Thursday 23rd May 2024
David was a keynote speaker at Birmingham’s CIPD event that encouraged attendees to fall in love with people profession all over again during the celebration event sharing the diversity of specialisms within the people profession. This celebration was an opportunity to hear from David at a soap box talk and then to ‘speed date’ with him at the market stall networking session towards the end.
Click here for more information.
IPCW Awards 2024
Tuesday 7th May 2024
The International People and Culture Awards offers a stage for trailblazers and catalysts of the myriad industries worldwide who are championing a happy, healthy, and harmonious workplace culture for its people and communities. The Awards celebrate role model behaviour and modern leadership that is inspiring and influencing better working environments globally.
May organisations and leaders have worked tirelessly to transforming their workplace culture into sustainable, transparent, and inclusive environments for innovation and growth. The Awards aim to highlight leaders and followers who have swum against the tide and fought the outdated status-quo to enhance the collective diversity, genuine belongingness, and collaborative morale at their workplaces.
The Awards attempt to bring to the stage every dynamic stakeholder that makes a workforce purposeful and productive unit and would include recognitions for outstanding performances by professionals in leadership roles. The Awards will also convey an additional responsibility on the nominees and winners to continue to present themselves as role models in their industries and mentor novices aspiring to emulate their successful model.
Click here to view the winners.
IPCW 2024 - Transforming Work - Trends, Topics and Trailblazers
Friday 3rd May 2024
In the third session we met some amazing professionals – mediators, psychologists, restorative justice facilitators, lawyers, managers, educators, policymakers, c-suite leaders, authors, innovators, and more – from across the globe who are leading the change and transforming working culture in their own special way.
IPCW 2024 - Is the future of HR - People and Culture?
Thursday 2nd May 2024
The second session focused on whether there is a sense of fear and anxiety that the HR function is slowly losing relevance among the leadership of major organisations, globally. With HR managers and directors being made redundant on a regular basis, and education institutions paying less attention to HRM courses, what does the future look like?
IPCW 2024 - PR for HR
Wednesday 1st May 2024
The first ever International People and Culture Week took place between 1-7 May 2024.
This inaugural week celebrated the amazing work of People and Culture/HR teams who share a commitment to purpose driven, values-based, and people-centred workplaces. It also provided resources and events to enable established and emerging People and Culture (P&C) teams to celebrate their success.
The first session focused on storytelling. Storytelling is essential to document the evolution of HR into People and Culture. How do we shine light on the bright spots who are transforming workplaces across the globe? How can early movers shine the light on those who following them in changing working culture?
How to get culture right – a practical guide for culture catalysts.
Tuesday 30th April 2024
David was a keynote speaker at The Workplace Event in NEC Birmingham where he delivered a session that explored how organisations are developing purpose driven, values based and person-centred cultures -transformational cultures. It offered a proven cultural blueprint to help achieve the necessary transformational change.
Transforming work
Monday 15th April 2024
David delivered a session at West London’s CIPD Event on Transforming work. How HR is driving the shift towards people and culture
Click here for more information.
Restorative Just Culture
Wednesday 13th March 2024
David delivered an online workshop as part of HPMA’s Creating a great employee experience series.
In this workshop David covered:
- Drawing on systems thinking, what is The TCM Ecosystem and how does it enhance employee and patient experience?
- What is a transformational culture, how does it work and what benefits does it deliver?
- What is the strategic imperative for HR to transform into a people and culture function?
- Why are more and more organisation rejecting retribution and adopting transformative justice as their preferred model of justice?
- How can trust leaders, P&C, FTSU, unions and others work together to resolve toxic behaviours, toxic team climates or toxic workplace cultures.
- What is a Resolution Framework™ and how can it be used to replace the corrosive, divisive and discriminatory grievance and disciplinary procedures. David will share case studies from other NHS organisations with whom he has worked including NHSE, LAS, NHSBT and NELFT amongst others.
How to disagree well.
Thursday 7th March 2024
David Liddle delivered a presentation to the University of Sunderland’s Masters in Medical Education Programme around his upcoming book – How to disagree well.
The theme if the presentation was leadership and covered:
- Resolving disagreements with others. Hooks and triggers, questioning, truths.
- What to do when you get stuck in the middle – principled negotiation.
- Managing disagreements in teams – four As reframing.
- Realising your own impact.
“It was fantastic to welcome David back on to our Masters in Medical Education programme at the University of Sunderland. We pride ourselves on the mixture of academic practice, practical application and external speakers to bring subjects to life and make them real. David delivered that in spades. He spoke passionately and engaged our critical and inquiring audience perfectly. He has inspired change and thought among them all, which we know leads to progress in the complicated, conflicting world of NHS education and training.”
Dr Chris Tiplady
Consultant Haematologist and Programme Lead for Masters in Medical Education
School of Medicine, University of Sunderland
Transforming Work - A people, culture and leadership masterclass
Thursday 29th February 2024
David Liddle delivered his popular masterclass at Peabody’s G15 HR event.
During this masterclass David covered:
- What is a transformational culture?
- What is the strategic imperative for HR to transform into a people and culture function?
- Why are more and more organisations rejecting retribution and adopting transformative justice as their preferred model of justice?
- How can leaders, P&C, unions and others work together to resolve toxic behaviours, toxic team climates or toxic workplace cultures.
- What is a Resolution Framework™ and how can it be used to replace the corrosive, divisive and discriminatory grievance and disciplinary procedures.
- An opportunity to answer questions.
Culture, Climate and Conflict Resolution
Wednesday 28th February 2024
At a time where the terms culture, climate and conflict are hot topics for every organisation, David Liddle examined these three areas through the lens of his 30 years work as a facilitator, a mediator, a coach, a leader and an accomplished author.
During this masterclass David covered:
- Drawing on systems thinking, what is The TCM Ecosystem and how does it enhance employee and customer experience?
- What is a transformational culture, how does it work and what benefits does it deliver?
- What is the strategic imperative for HR to transform into a people and culture function?
- Why are more and more organisations rejecting retribution and adopting transformative justice (TJ) as their preferred model of justice?
- How can leaders, managers, HR and employee representatives work together to resolve toxic behaviours, toxic team climates and toxic workplace cultures.
- What is a Resolution Framework™ and how can it be used to replace the corrosive, divisive and adversarial grievance, and disciplinary procedures. David will share case studies from organisations with whom he has worked.
- An opportunity to answer questions.
Retribution To Restoration: Values With Purpose
Thursday 29th February 2024
David Liddle talks to host, Andy Goram and shares his expertise on creating a culture of fairness and authenticity within organisations. Andy talks to David about his background in mediation and restorative justice and how that led him to recognise the importance of dialogue, empathy, and engagement in effectively resolving conflicts and building sustainably enabling workplace cultures.
Key Takeaways
- The power of purpose and culture.
- What makes an effective conflict management strategy.
- Why traditional conflict management systems fail, and how to change them.
- The power of a culture built on fairness and authenticity.
- The transformation of HR leadership.
Skills development to deliver early resolution
Thursday 25th January 2024
David attended Culture Shift’s Community Practice day where he delivered a session encouraging attendees to think about moving away from traditional complaints/grievances.
The delegates came away from the session feeling that they would a) be able to deliver early resolution meetings b) facilitate/restorative conversations and c) have a plan for how they are going to build them into their processes in their organisation.
No one likes a grievance - Using mediation skills for early resolution.
Wednesday 24th January 2024
David attended Culture Shift’s annual conference where he presented a variety of early intervention options that are available to people, including taking people through our resolution framework.
GBA Annual Conference
Wednesday 24th January 2024
David attended GBA’s annual conference to deliver a session on cultural transformation within organisations. This was designed to stimulate fresh thinking and encourage dialogue for the next phase of their conference. David used the Engage, Align and Empower message which permeated his session as did the conversations that they had.
Transformational Culture
Thursday 30th November 2023
David delivered a keynote speech at Central and North West London NHS Foundation Trusts HR/People Services directorate away day based around his book transformational culture.
Improving your Employee Experience
Tuesday 20th June 2023
Employee experience is the driving force behind an organization’s success. By putting your people and their values first, you can attract, engage and retain an effective and happy workforce.
Jessica Zwaan and David Liddle explore how you can develop an employee experience that supports, encourages and enables a workforce to operate at their full potential.
Employment Relations and HRM Conference
Thursday 11th May 2023
David Liddle delivered a keynote presentation to the the Employment Relations and HRM Conference at DMU for the HR students of DMU and CIFFOP (University of Paris) to deliver a session to the students on his two highly acclaimed books.
“David is an innovative and engaging speaker in relation to resolving workplace disputes using a positive and humane approach. He has addressed Human Resource Management students both from the UK and Paris, these students were enthralled by what David had to say and indeed vowed to use this approach in the future workplace. David’s ideology is innovative and people focused, I never tire of listening to David talk.”
HR: The essential ingredient for organisational growth and success
Thursday 23rd March 2023
“We’re all signing from the same hymn sheet”
The North West Employee Experience Group (NWEEG) is back with the vision to encourage and help businesses across the North West of England to engage better with their staff, their customers and their stakeholders.
David Liddle, CEO and chief consultant of The TCM Group is a key note speaker at this event as he has developed significant expertise and authority in the areas of organisational dynamics, conflict resolution and transformational culture. He is recognised as one of the top 20 HR Most Influential Thinkers and is author of two highly acclaimed books. David has spent the last 30 years reframing HR systems, management processes, and leadership behaviours. He puts purpose, people and values at the heart of his customers organisations. With a passion for collaboration, inclusion and empowerment, he brings people together to deliver high impact transformational change.
HRG Digital Summit
Tuesday 21st March 2023
There’s no denying that the past few years of unprecedented challenges has placed enormous pressure on HR. But is the rapid pace of change slowing just yet? Has HR arrived at its final destination? Or will the journey continue, and if so, what is next for HR?
From remote working practices and data-driven strategies to inclusive cultures and multi-generational workforces; the people function is constantly presented with thought-provoking challenges, and only the most committed, knowledgeable and robust teams will see these challenges as opportunities to innovate and grow.
To ensure that you’re preparing for the future of HR, whatever that may be, HR Grapevine’s Digital Summit brings together inspirational people leaders from across the full spectrum of HR, to share their own experiences, tips and reality-honed lessons on how they are preparing for the future. Our CEO, David Liddle was invited to be one of those leaders where he will be conducting interactive sessions, where attendees can engage with like-minded professionals and get their burning questions answered.
Beyond grievances
Wednesday 1st March 2023
Alternative ways of settling workplace disputes
David Liddle, will lead this session to look at and discuss alternatives to the traditional grievance route, focussing on resolution and mediation. It will look at the pros and cons of introducing a new type of process (including how this might sit within the legal framework and procedural requirements) and at using mediation to resolve complaints.
Transformational Culture
Wednesday 23rd November 2022
In this two hour workshop, leading culture change and conflict resolution expert, David Liddle, will explore what a transformational culture is and how it can be adapted to meet the needs of TWG. David will examine the benefits of putting purpose, values, and people first. He will suggest that dialogue, justice, fairness, inclusion, sustainability, wellbeing, and happiness are the foundations of good work and a high-performing workplace. With an emphasis on participant interactivity and engagement, this workshop will explore how David’s Transformational Culture Model™ can help TWG to align these core principles to underpin its own Employee Experience and Customer Experience.
During the workshop, David will also provide practical tools and strategies to ensure that team climate and workplace culture become aligned. He will explore the role that HR policies, management systems and leadership behaviours play in cultural alignment or misalignment. David calls this ‘Culture Flow’.
Compassion Conference
Wednesday 13th July 2022
Together towards tomorrow
The last two years have been challenging for the Healthcare Safety Investigation Branch (HSIB) and while continuing to provide excellent investigations and reports to the healthcare system we have faced our own difficulties which culminated in a cultural review.
As the pressures of the pandemic start to ease, and the HSIB prepares for its journey to become the Health Services Safety Investigations Body (HSSIB) and the maternity Special Health Authority (SpHA), this is a pivotal time for all our staff to be compassionate to themselves and others. The ability to demonstrate compassion and empathy is important for leaders as well as staff and it has a positive impact on team
dynamics and our working day.
Our CEO, David Liddle was a key note speaker at the HSIB event where he introduced ‘Transformational Culture’ to the attendees.
It makes a difference to everyone if compassion is part of everything we do.
Conflict Management, Mediation, Coaching and Mentoring
Friday 1st July 2022
For this session our CEO David Liddle joined the team at Northumbria Healthcare NHSFT where he speaks passionately about culture, leadership and resolution and discussed “live issues” during the session.
Development session on transformational culture
Wednesday 22nd June 2022
David delivers a session to the London Strategic HR/OD Network covering:
- Explore the need for a cultural shift within the NHS.
- Contrast Transformational Culture with the prevailing cultures within health and care.
- Describe the transformational culture model including a) the culture hub b) the 8 enablers and c) the dimensions of transformationalism
- What is transformative justice and why is it the missing link between procedural justice and natural justice?
- The benefits of a fair, just, inclusive, sustainable and high performing culture for health and care organisations.
- Why purpose, values and people should be the key strategic priority for HR and leaders.
- The Transformational Trailblazers initiative and how to get involved.
Delivering a culture-centric onboarding process
Tuesday 21st June 2022
Delivering a Culture-Centric Onboarding Process
- How do you align the onboarding process with the company culture?
- How can you communicate the company culture properly?
- How do you build a sustainable company culture?
Our CEO, David Liddle was invited to be a guest speaker in a panel discussion about delivering a culture-centric onboarding process. Successful onboarding creates an essential bridge between the employee recruitment and the selection process. It is key to creating norms and expectations around company culture so that they are accepted as widely as possible. To ensure this, it is essential to convey the company culture early on in the process. Communicating the company culture is an important element of the onboarding process as it has a significant effect on employees’ attitude and adaptability. In the long term, a successful culture-centric onboarding process is, therefore, a prerequisite for business’ growth, considering a healthy company culture ensures consistent work from employees. This panel will teach you how to retain employees through a culture-centric onboarding process.
Is D&I still very much “All Show and No Go?”
Thursday 5th May 2022
Engagement, Wellbeing and Inclusion –the new workplace Trinity?
Author and HR expert David Liddle explains how the three, when fully aligned, underpin a purpose led, values based, and people centred organisation. David will also explore why the way that we deal with conflict and underperformance at work is central to a workplace culture that fosters true inclusivity.
Quality Conversations: How to Disagree Well
Wednesday 27th April 2022
“Confrontation is a choice that we make as human beings. Every day, we choose how we react, how we behave and how we speak to others. In conflict, we can choose to respond rather than react, and collaborate rather than confront.”
In this unique webinar, delivered by David Liddle and hosted by The Institute of Leadership & Management (ILM), delegates were introduced to a variety of practical tools to support leaders in navigating the complex maze of difficult conversations, managing performance and giving bad news.
The ability to have good quality conversations is one of the cornerstones of effective management and leadership. Conflicts both at work, and throughout our personal lives are somewhat inevitable, however, the ability to disagree well can prove critical in remaining productive and collaborative when disputes do arise.
In the online session, David helped registrants to understand how to prevent workplace conflicts escalating, understand barriers to communication, and how to handle challenging behaviours.
KPMG Greece: 25th Annual HR Symposium
Tuesday 12th April 2022
Our CEO David Liddle was the keynote speaker at the 25th HR Symposium organized by KPMG in Greece on Tuesday 12th of April.
During the session, delegates had the opportunity to learn about “Transformational Culture: How to develop a people cantered organization for improved performance”.
David is a great speaker, an excellent professional and a really nice person! We worked together for the 25th HR Symposium organised by KPMG in Greece. His deep knowledge on HR issues contributed greatly at the conference content! Hope we have the opportunity to work together again in the future! – Marilena Pappas Events Coordinator, KPMG Greece
Is your HR Department Outdated? - The Ambition Podcast
Wednesday 8th December 2021
Current common grievance structures in organisations can lead to animosity on both sides, even when the issue has been resolved – but does that have to be the case?
David Liddle, the author of Transformational Culture, spoke to The AMBITION Podcast about his belief that HR departments should be reconfigured into a People and Culture Function, with a focus on restorative justice. He also explained why he thinks that wellbeing, engagement and inclusion at organisations should be amalgamated as a single, unified discipline (WEI).
An Alternative Approach to Conflict Resolution in Local Government- The Local Government Association
Wednesday 8th September 2021
In this unique webinar, funded by the Local Government Association (LGA), TCM CEO and Founder David Liddle presented an alternative approach to conflict resolution. Supported by a number of guest speakers, David examined why more and more organisations across local government and elsewhere are adopting a Resolution Framework™, as a new and progressive approach to resolving concerns, conduct, complaints and conflicts at work.
CIPD Coronavirus Webinar Series- Managing conflict, bullying and harassment at work
Thursday 10th December 2020
The unequal impact of the COVID-19 health pandemic divided our workforce. While the Job Retention Scheme (furlough) enabled many employers to keep workers on the books, employees were feeling very anxious about job security, heightening tensions among the workforce.
Concerningly, CIPD research conducted earlier in 2020 found that a quarter of employees thought their company turns a blind eye to workplace bullying and harassment. Conflict is an inevitable part of human interaction, but it’s essential organisations get to grips with handling conflict at work and adopt a zero-tolerance approach to unfair treatment like bullying.
In this session, a panel of experts unpacked the challenges of COVID-19 generating workforce friction; recognising the behaviours that can fuel negative conflict; and helping to identify how to nip incidents in the bud at an early stage to help people managers swiftly resolve and manage conflict at work.
Our CEO and Founder, David Liddle presented alongside Rachel Suff, Senior Employee Relations Adviser at the CIPD.
What can we do Differently to Support Prevention and Resolution of Workplace Bullying? - Conduct Change
Wednesday 18th November 2020
Current workplace policies and procedures, including statements of zero tolerance, have been proven not to work for relational conflicts and in fact add to the injury caused by bullying behaviour, by causing the target to relive the trauma repeatedly through recording, reporting, investigations, appeals and tribunals. It is time for greater clarity around bullying and the damage that it does to both individuals and organisations, and for leaders and employees to share responsibility for creating more compassionate and courageous approaches to dealing with this matter.
During his speaker slot, TCM’s CEO David Liddle discussed what we can do differently to support the prevention and resolution of workplace bullying, with a focus on alternative dispute resolution models.
University of the West of England- Redefining Resolution
Tuesday 3rd November 2020
David was invited to present at the SWEEN Group’s Staff Development Forum and Employee Engagement Network to discuss all things ‘Redefining Resolution’.
During his session, David covered:
- Setting complaints, concerns and conflict in a wider Organisational Dynamics perspective
- Introducing the TCM Model resolution Framework
- Practical tools and techniques
- Leadership/HR/TU role in promoting healthy, happy and harmonious workplace culture.
Kogan Page- Off the Page: Inspirational authors, unforgettable events
Tuesday 27th October 2020
Conflict in the workplace is a recurring problem for organizations and this has been heightened during this time of uncertainty and change. From disagreements between colleagues to managing disputes or large-scale industrial action, conflict negatively impacts people and profits as employee morale and productivity fall.
Using his experience and expertise, David answered a number of key questions in this session, including:
- Why do we experience more conflict during times of change?
- How can this impact a business and its people?
- How can conflict be mediated before it escalates?
- How has this changed in a world of remote working?
Civil Service- Employee Policy
Thursday 22nd October 2020
As part of CSEP’s Mediation Awareness Month, David was invited to present on their webinar – Mediating during a Crisis.
The session focused primarily on:
- Mental health issues arising from Covid19
- Mediating in cases of change management
- Supporting managers and colleagues through meditation when they are experiencing conflict as a result of remote and flexible working
