Welcome to UK Resolution

Prevent | Resolve | Transform ®

A modern HR consultancy for the discerning customer.

UK Resolution is the UK’s national resolution centre. We are a forward-thinking human resources consultancy for small and medium sized organisations. We specialise in HR consulting, employment law advice, employee relations best practice, dispute resolution support, plus investigation, mediation and coaching services.

Our customers include start-ups, family run businesses, small and medium sized enterprises (SMEs), social enterprises, GP practices/GP networks, charities, state and independent schools, parish councils, and many others.

Partner with UK Resolution, and let us help you unlock the full potential of your business.

After all. with the right HR support, even the smallest organisations can achieve extraordinary results.

Why partner with UK Resolution?

At UK Resolution, we are passionate about delivering transformational HR processes and management practices to organisations that may have smaller budgets or lack the internal capacity to build these solutions in-house.

We’re all about bridging the gap. We offer a range of tailored HR and employee relations services that help you streamline operations, resolve workplace conflicts and business disputes, and enhance your organisational culture – without the heavy overhead costs typical of larger consultancies.

Our customers tell us that they love our flexibility, our professionalism and our expertise. Our services can be provided on an ‘on demand’ basis, or we offer a bespoke subscription package – The Resolution Support Plan. This allows us to tailor our services to meet the long term/strategic objectives of your organisation.

UK Resolution is your ‘all in one’ HR department, resolution centre, employment law team and culture partner.

UK Resolution delivers a comprehensive portfolio of 'on-demand' support to small and medium sized organisations.

Mediation Services

We have spent over twenty years building a panel of the UK's top workplace, employment, civil and commercial mediators and mediation trainers.

Team Facilitation & Team Building

We help teams to resolve their differences ensuring that they can thrive, flourish and excel.

Investigation Services

We deliver impartial and rigorous investigations and investigation skills training

Neutral Evaluations

Our neutral evaluations offer a discreet way of evaluating the root cause of an issue in your organisation (and suggesting potential solutions).

Human Resources Consultancy

We deliver a comprehensive package of HR, people and culture consultancy including HR policies and embedding a transformational culture.

Employment Law Advice Line

We have a team of the top employment lawyers who are able to answer your legal questions.

Diagnostics & Culture Audits

We undertake diagnostics and mapping exercises using TCM's trademark Culture Insights™ culture audit.

Resolution Framework™

we can support you to integrate and use our multi-ward winning alternative to the traditional grievance and disciplinary procedures.

General Guidance & Support

We are here to help. Please contact us with any of your HR, legal, employee relations or culture questions.

The UK Resolution Support Plan.

Your peace of mind – guaranteed!

The UKR support plan offers a low-cost subscription service to small and medium sized organisations. Typically, the fee is in the region of £200 per month for micro organisations, £300 per month for small organisations and £500 per month for medium sized organisations*.

*Fees quoted are ex vat.

What’s included in the UK Resolution Support Plan?

A scoping meeting with our UK Resolution coordinator, to understand your needs and agree the service level agreement (SLA).
An initial people and culture health check (1 day = half-day diagnostic plus half-day writing up). Using TCM’s trademark Culture Insights™, this is a culture mapping and HR diagnostic service undertaken by one of our expert consultant partners.
Access to our 24 hour resolution helpline providing employment law advice and guidance – when you need it. This is provided at the same level as Acas.
Priority access to TCM’s award winning coaching, mediation and investigation services.
Expert support to help you embed TCM’s multi award-winning Resolution Framework™. This is a legally compliant alternative to traditional HR processes such as grievance, conduct, discipline, bullying, harassment etc. **Note that this does not include onsite consultancy or training, which is billed separately.**
Access to our Resolution Centre. Using the Resolution Framework™ as a baseline, we will provide guidance and support to help you identify the most appropriate route to resolution. We will undertake a resolution triage assessment using our Resolution Index®. This is suitable for a wide range of complaints, concern and conflicts.
Quarterly account reviews and analytic reports on patterns, themes and spend year to date.
In addition, our support package customers benefit from a 25% discount on all of TCM’s training courses and events which are delivered via the TCM Academy.