Case study archives

Training
Schooling Academics: Confident Conversations at University of Portsmouth
As a public academic institution, the University of Portsmouth has strong values; they are ambitious, responsible and open. In 2021, the Executive Dean worked exclusively with The TCM Group to transform workplace culture to reflect these values.
Investigation & Audit,Mediation,Training
From Policy to People
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
National Certificate in Workplace Mediation Training
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
Northumberland County Council
An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.
Mediation,Training
Innogy SE Case Study
HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.
Mediation,Training
Historic Royal Palaces Case Study
Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.
Mediation,Training
Arcadia Group Case Study
TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.
Mediation,Training
Case Study: The Royal Lancaster Hotel
When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.
Mediation,Training
London Borough of Newham Case Study
When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.
British Telecom
Mediation,Training
BT Case Study
In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.