This three-day advanced investigation and interviewing skills™ course gives delegates a detailed insight into the investigation process along with the skills that they need to undertake a detailed and robust investigation into a wide range of complex and serious workplace issues including allegations of misconduct, fraud, bullying, harassment and discrimination.

The course delivers detailed insights into the investigation process along with the skills required to set up and run a workplace investigation and to produce a detailed investigation report which will stand up to internal and external scrutiny.

Your organization will have access to highly trained workplace investigators who can assist you to make an evidence-based, fair and objective decision about how to resolve a workplace issue. This may include decisions to apply a disciplinary sanction up to and including the decision to dismiss. Delegates who successfully complete this course are able to refer to themselves as TCM Accredited Investigators.

This advanced-level investigation skills training course provides delegates with an understanding of:

• The relevant legislative and statutory framework of workplace investigations.
• The responsibilities of the employer, the rights of the employee and the role of the investigator.
• What makes a good investigation and what makes a bad investigation?
• When to suspend, the implications of suspension and the right way to suspend an employee.
• The key stages of the workplace investigation.
• Scoping the process and agreeing terms of reference.
• Key investigation skills: impartiality, active listening, questioning, funneling, summarizing, assertiveness, and note-taking.
• How to gather and evaluate evidence objectively: witness statements, background evidence, mitigation, corroboration etc., and how to determine relevance.
• How to compile a well-structured investigation report which will withstand internal and external scrutiny.
• An awareness of the ‘ACAS Code of Practice on Discipline and Grievance’, ‘The Burchell Test’, ‘The Polkey Principle’ and how to apply the civil standard of proof in a workplace investigation.

All delegates will receive The TCM investigator handbook which they can utilize to conduct investigations. The handbook includes copies of the following templates which can be adapted for use within the delegates’ organizations:

• Workplace investigation protocol
• Letters to various parties within an investigation
• A robust final report template

TCM trainers are experts at creating a safe, empowering and challenging training environment.

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays.

Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of the learner’s progress.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, papers and other resources for delegates.
• Free copy of the TCM Workplace Investigators Handbook™.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Assessment costs and a personal report for each learner.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A free refresher workshop or webinar 6 months after the training concludes.

This course is assessed by way of a written assessment and an assessed practical exercise. Delegates who complete this course and pass the assessment are able to refer to themselves as TCM Accredited Investigators.