During this unique 1 day program, content is structured across 10 core modules:

• Module 1: What is a difficult conversation?
• Module 2: Understanding your approach
• Module 3: Framework for giving a difficult message
• Module 4: Preparation for the conversation
• Module 5: Skills for the conversation
• Module 6: Receiving a difficult message
• Module 7: Giving a difficult message
• Module 8: Working with strong emotions
• Module 9: Reframing the conversation
• Module 10: Getting results at informal resolution

Participants benefit from attending this course in the following ways, they will;

• Understand how to prepare for, hold and reflect upon a difficult conversation including managing strong emotions and difficult behavior.
• Have an enhanced ability to recognize and overcome the blocks, barriers and fears around having difficult conversations.
• Understand preferred personal approaches and their impact.
• Develop effective and assertive responses to challenging behaviors and strong emotions.
• Give and receive feedback using TCM’s nondefensive formula.
• Have a greater range of active listening and reframing skills to move a situation forward.
• Have the capability to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

• TCM delivers extensive support for delegates before, during and after the course concludes.
• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, papers and other resources for delegates.
• A free copy of the Confident Conversations Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A free refresher webinar six months after the training concludes.