Essentials of Mediation (3 Days)


Develop the skills and strategies to resolve complex and challenging employment, workplace and labor conflicts.

LOCATION:Online, or Classroom-Taught
“A superb course, lots of highly practical theory and useful models that I will be able to apply in my daily work immediately. The theory was illustrated by real-world examples and the roleplays allowed us the time to practice our skills. I will use these skills on a daily basis in my conversations with employees and managers, and employ the FAIR framework in future mediations.”
Jordan Flery, EMEA Employee Relations at Bloomberg 2021


This OCN London accredited three-day course is unit one of the National Certificate in Workplace Mediation™.

Essentials of Mediation™ covers the key areas to develop the core competencies required to undertake mediation casework within the workplace. The program trains individuals to the highest standards in mediation best practice (via the FAIR mediation model), active listening, non-violent communication (NVC) and problem-solving.

We have been running this course for many years and have trained several thousand mediators who are now using their mediation skills to resolve complex workplace issues.

Organizations that have partnered with TCM to train mediators through Essentials of Mediation™ include RSPCA, Bloomberg, British Standards Institute, Veolia and many more. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.


Mediation is effective at resolving a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.

It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.

Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.

Key Facts

Suitable for line managers, supervisors, human resources and employee relations professionals, union officials and anyone who may be required to undertake a workplace mediation to help people resolve conflict in the workplace.

$1395 per delegate. Contact us via the form at the end of this page, for upcoming open access course dates, or with in-house inquiries for groups of 4 or more.

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