This 2-day program consists of 5 core modular units:

• Module 1: Shaping Conflict to Resolution
• Module 2: Listening to Understand (Active listening and the Mediation framework)
• Module 3: Coaching Conversations
• Module 4: Emotional Intelligence and how we can use it in our roles
• Module 5: Applying Positive Psychology to coach and lead our teams

By attending the program, delegates will become able to:

• Coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.
• Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).
• Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.
• Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A course evaluation report to help you to measure the impact of the training one month after the course concludes.
• A customer review meeting onsite or via a video call.
• Onsite refresher training (0.5 days) or a webinar for all delegates 6 months after the course concludes (we run this as a clinic to help delegates address any challenges that they are facing).
• Regular reviews as part of TCM’s customer journey. This journey tracks against the Kirkpatrick four level evaluation system.
• Discounted CPD events in years two and three.