Why TCM?

OUR HISTORY
THE TCM ADVANTAGE
TCM CORE VALUES
OUR REPUTATION
THE 6C'S OF TCM
A brief history of TCM...

A brief history of TCM...

The TCM Group was founded by David Liddle in 2001 and we have grown rapidly since that time. David had the vision for a specialist company to help organisations to embed a more collaborative, compassionate and co-operative way to resolve conflict at work. David has been the pioneer of a radical approach which is disrupting traditional HR and justice systems in the UK and overseas. It’s called Total Conflict Management (TCM). Almost twenty years later and TCM now has an expert team; extensive experience; unrivalled depth of knowledge and many years perfecting our mediation and conflict resolution skills. It is no surprise that we are widely regarded as the UK’s foremost provider of workplace mediation, conflict resolution, leadership development and employee relations consultancy and training.

The TCM Advantage

The TCM Advantage

TCM empowers people and organisations to adopt person-centred, values based approaches to dispute and complaints resolution; employee relations; human resources; management and leadership.We work in partnership with our customers to develop their overarching people and culture strategy and embed a person-centred values based organisational culture. This includes developing the core values, systems, processes and behaviours which encourage cooperative problem solving, open dialogue and stakeholder engagement.

Our customers benefit from our insightful teaching and consultancy methods which are accessible to all. We are inspired by positive psychology, principled negotiation and emotional intelligence. We believe that an engaging, empowering and well-coordinated resolution of business challenges is more effective than the traditional, adversarial and often divisive approaches which are in use in a great many organisations.

Our Values Define Us

Our Values Define Us

TCM’s core values are central to everything that we do. They define the character of our organization and they underpin our relationships with each other, and our customers.

INNOVATION: we deliver creative solutions to tough business challenges.
COURAGE: we won’t stop until your needs and expectations are exceeded.
EXCELLENCE: we work together to be the very best version of ourselves.
COLLABORATION: we work in harmony to help promote harmony.
INTEGRITY: we can be trusted to deliver on our promises.

Our Reputation

Our Reputation

We have worked with thousands of organisations, from major blue-chip companies including Aviva, Royal Mail, HSBC, BT, EDF Energy, Deutsche Bank, Ford Retail, Shell, American Airlines and BA, to large and complex government departments including the Cabinet Office, Home Office, Department for Work and Pensions, Ministry of Defence and Department for Culture Media and Sport.

We have developed mediation schemes for a wide array of public sector organisations, including NHS Trusts, Universities, Councils and Police Forces. We were recently awarded ‘Mediation Provider of the Year’ in the National Mediation Awards.

The 6Cs of TCM

CONFLICT

CONFLICT

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CHANGE

CHANGE

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COLLABORATION

COLLABORATION

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COMMUNITY

COMMUNITY

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COMMUNICATION

COMMUNICATION

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CULTURE

CULTURE

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Managing Conflict: A Practical Guide to Resolution in the Workplace (Kogan Page/CIPD)

The TCM Group’s Founder and CEO, David Liddle, is author of Managing Conflict: A Practical Guide to Resolution in the Workplace. David’s book book offers a radical new perspective for the management of conflict at work. Out with the rigid, adversarial and corrosive grievance procedure and in with a new approach which encourages dialogue and promotes resolution.

‘If there is one book you must read in the next year or ten it is David Liddle’s Managing Conflict. David has been at the forefront of dispute resolution for years and his first book does what it says on the cover. As ever David brings a practical, no nonsense, empathetic approach to his subject. One to trust, dip into at any time and return to, again and again.’ Andi Hargreaves, Head People Policy and ER at Dept for International Trade

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In the press

TACKLING AND PREVENTING SEXUAL HARASSMENT – 10th MAY 2018

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HOW TO TAKE THE GRIEF OUR OF GRIEVANCE – 18th APRIL 2018

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HOW TO ADDRESS COMMON TYPES OF UNHEALTHY TEAM CONFLICT – 7th DECEMBER 2017

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DO TRADITIONAL GRIEVANCE PROCEDURES DESTROY RELATIONSHIPS? – 18th OCTOBER 2017

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Ready to talk? We can help

Thank you for taking the time to visit the TCM website. We hope that you have found what you are looking for. We are available to answer any questions or to discuss your needs and requirements. We look forward to hearing from you. The TCM Team.

 0800 294 97 87

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