In-House Mediation

Embed a mediation-friendly scheme

At TCM, we believe that a healthy and productive organisation is one that offers its employees an alternative to the traditionally adversarial, stressful, time consuming and expensive methods of dispute resolution. Mediation, when offered as a real option to all employees, can not only help to repair and rebuild relationships between parties in dispute, but it can also help to transform the culture of an organisation to one that views conflict as an opportunity for collaboration, growth and development.

TCM has gained invaluable experience and expertise having worked with numerous organisations to embed mediation schemes. We understand how to set up, embed, run and evaluate a mediation scheme and we will support you on every stage of your mediation journey.

In-house mediation schemes

When an organisation develops an in-house mediation scheme, it means that the organisation is equipped with a team of fully trained and accredited internal workplace mediators who understand the unique nature of their organisation: its values, its culture and its structures. An in-house mediation scheme involves embedding mediation into a company’s systems, processes and culture. The in-house mediators are then available to resolve complex workplace disputes.

We have extensive experience of developing internal workplace mediation schemes. We have worked with organisations of all sizes, across all sectors and we have developed a great insight into what works and what doesn’t work. Organisations that work with TCM to integrate mediation will not only receive the highest quality of accredited training, but also complete wrap-around support, guidance and consultancy from the TCM team.

Outsourced mediation

If your organisation would prefer to use external mediators rather than in-house mediators, we can help you to develop an outsourced mediation scheme. Rather than having a team of internal mediators, outsourced mediation schemes have access to highly trained, fully independent mediators whenever they need them.

To embed mediation effectively, we undertake the same level of preparation, awareness raising, stakeholder engagement, project management and development as we would if you were setting up an internal mediation scheme. The main difference is that cases are mediated by an external TCM mediator rather than an in-house mediator.

At TCM, we have developed a through mediation scheme case management and quality assurance system APAXIO® to manage cases that are referred to us. You will work closely with your allocated TCM account manager and we meet with our customers regularly to assess the impact and benefits of mediation as well as continually reviewing our systems and processes.

The benefits

Organisations that work with TCM to establish an inhouse or an outsourced mediation scheme are building on their commitment to create an organisation where people are able to work with dignity and respect. Your employees will work in an environment where they can be confident that workplace conflicts, disputes, quarrels, disagreements and complaints will be resolved effectively and speedily. Your organisation will develop a happy, healthy and harmonious culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively.

Mediation improves productivity, employee experience and wellbeing by:

  • Increasing job satisfaction due to open dialogue, mutual respect, collaborative working and offering a constructive remedy to workplace issues.
  • Empowering employees through collaborative dispute resolution and improved communication.
  • Employees and managers taking direct responsibility for the resolution of issues affecting them.
  • Reducing stress through effective and constructive conflict management and the building of empathy and emotional intelligence in team leaders and managers.
Janine Hodge Janine Hodge, Employee Experience ER Specialist Partner at The Met Office

“TCM’s mediation approach worked best for us because the service offers both a quick turnaround for cases and extensive aftercare. Early intervention was needed to nip conflict in the bud.”

Hannah Brown Human Resources Direct Entry Graduate at NATS

“We have always found TCM to be an excellent service provider of quality courses, tailored for our needs. It has been amazing to receive such a detailed, bespoke training course which successfully delivered on the brief provided.”

Theodore Awani People Services Specialist at Macmillan Cancer Support

“I was extremely impressed by the service received by TCM, the process, structure and timelines provided clearly both to me and the candidates.”

Nike Ajibowo Head of Employment Relations and Inclusion at Plan International

“TCM’s cross-cultural and inclusive approach in the delivery of the course was a major factor in the successful roll-out of the course. As a result of partnering with TCM, we have been able to deliver the course to staff whose first language or national language is either French or English. This has been invaluable to us as a global organisation operating in 60+ countries.”

Rachel Speake HR Coordinator at Cambridge Design Partnership

‘A very insightful, thought provoking course with excellent trainers and delegates alike. Would recommend to anyone within a People management role.’

Jacqueline Reid HR Manager at The Robertson Trust

‘TCM are an inspiring organisation whom you can learn a lot from. Great customer service from start to finish. I will certainly use their services again.’

Darren Lawton-Edge Named professional safeguarding adults at Pennine Care NHS Foundation Trust

‘The mediation training is a professional and well run course, which will give you the skill needed to be a good mediator. The course is
well structured and the role play helps your learning and understanding of how mediation works. I would defiantly recommend’

Nicola Snowden HR Advisor at University Hospitals Bristol and Weston NHS Foundation Trust

Insightful course that gave useful tools and strategies to handling difficult conversations

Michael Kavanagh HR Employee Relations, Culture and Change at HM Land Registry

TCM provide a deep dive into mediation skills and the opportunity to practise with a range of complex and challenging scenarios. A great learning experience. I felt properly supported by TCM tutor and my co learners and am now confident and keen to put my new skills into practise.

Joanne Shaw Joanne Shaw, HRBP at Studio

“Excellent starter mediation course, would highly recommend”

Aurea Jones Director of People Strategy at Barts Health NHS Trust

“The TCM National Certificate in Workplace Mediation course provided a thorough introduction to mediation and the skills practice to become a a novice mediator. The ongoing learning and support will help me to continue my journey to becoming a competent well practiced mediator. Thank you Andi, Cameron and TCM!”

Claire Pickering Senior HR Officer at Next PLC

“Fantastic course content and knowledgeable trainer that brought experiences to life. Got a lot out of the training and really appreciated it. I feel much better prepared & confident to deal with mediation going forward following the National Certificate in Workplace Mediation course.”

Helen Sumner HR Business Partner at Tokio Marine Kiln

“Practical Mediation Skills is an excellent course facilitated by a highly experienced mediation practitioner, would thoroughly recommend.”

Kotryna Surkeviciute Customer Success Team Lead at UNiDAYS

“The Practical Mediation Skills course was so full of new and really useful information for me; this has given me a lot of confidence in how to approach conflict, especially highlighting phrases to use and to avoid to ensure my own languages can support and diffuse the situation. I enjoyed the open discussions most because it was really interesting to hear different scenarios and examples, and how they relate to my own. Overall, the course was very interactive which is my preferred way of learning.”

Juliette Staunton Senior HR Consultant at Clarke Willmott LLP

“The HR as Coach and Mediator course was a 2-day programme supported by useful resources and insightful information from the trainer. Group sessions allowed for open discussion and debate about the topics covered.”

Jenny Jones Wellbeing Support Caseworker at Hampshire Constabulary

“Essentials of Mediation is a great course delivered in a different way that keeps you engaged and involved at all times.”

Olivia Gillbanks HR Advisor at South East Coast Ambulance Service

“The accredited mediation course was very informative and engaging. I have learnt so much over the course of the six days and it was well worth the effort!”

Sarah Anne Critchlow Fleet Risk Reduction & Driving Standards Manager at South East Coast Ambulance Service

“These skills are definitely life skills which I will be able to apply when speaking to employees regarding driving issues. The skills, strategies and course literature will all provide me with the necessary prompts to become a successful mediator.”

Debbie Arter Resourcing Team Leader at South East Coast Ambulance Service

“Although there was a lot of information given, the timing, days and pace of the National Certificate in Workplace Mediation course was just right. It must be the first course I’ve done where everybody felt positive and proud about what we had achieved individually and as a group. I can’t wait to get started.”

Helen Williams Leadership Development Consultant at Nottingham Trent University

“For me, the mediation workshop provided a round peg to the round hole I had!”

Lucy Finnie HR Officer at Trust Links

“The Practical Mediation Skills course was packed full of information, useful tips and guidance on how to start mediation sessions in the workplace. Fantastic training and support. Well worth it.”

Jodie Cox Policy & Contract Specialist at easyJet

“I undertook the TCM training for both Routes to Resolution and Mediation. I have found the course to be very informative, the trainer delivered the content in a good pace, and allowed just the right amount of time for breaks. The breakout sessions were useful and fun exercises to really get everyone thinking. I’ve certainly learned lots of new things which I’ll take away with me and put into practice as an HR professional.”

Fay Field ER & Change Specialist at easyJet

“The formulas and models were very helpful, and will support our people to make sure we truly understand what our needs are and how to overcome challenges in a practical and sustainable way. Personally, I’ll utilise my learnings to be able to flex my approach to best suit the situation and parties involved. The training was really practical, which will be a real value add in working life.”

Jackie Newman Head of HR at P. D. Hook (Hatcheries) Ltd

“You will not be disappointed if you book with TCM.”

Steven Shaw HR Business Partner at Royal College of General Practitioners

“TCM are excellent and specialise in mediation services. They really are the experts in this field. I have used TCM several times and always get good results from them. David and his team always go that extra mile for you. If you do a cost-benefit analysis, TCM are able to save organisations considerable amounts of money. It is also highly rewarding to see staff working together again in a really positive way (in the majority of cases). TCM have a 92% success rate and I would not go anywhere else.”

London borough of Hillingdon
London Borough of Hillingdon. Gillian McClean

“We have been working with TCM, in order to set up an In-house Mediation Service.  TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”

Julie Plant Head of Learning and Development at Brandon Trust

“Our managers say they can’t believe how far two people can come in just one day when things have been so bad between them for so long”.

Carole Russell ER Manager at BT Group

Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.

Metropolitan Police
Geri Brownrigg Professional Standards Unit at National Headquarters of Counter Terrorism Policing

“I would wholeheartedly recommend The TCM Group to anyone looking to implement mediation/resolution into their workplace. They are extremely professional, incredibly knowledgeable and very welcoming and relaxed in their approach.”

Jonathan Goodger Senior Employee Relations Manager at TSB

“It’s very rare to come across someone who is quite so passionate about their area of expertise. David (and the whole TCM team) have been extremely professional, knowledgeable, supportive and not to mention a little patient as we work to implement our mediation scheme in TSB. But that’s not the half of it. What is really striking is David’s absolute belief and commitment that there is a better, more human, way of resolving conflict that benefits everyone from the impacted people to the wider business – it’s completely inspiring and wherever I go in my career from this point, the resolution of conflict is something I will focus on in a way that I never would have in the past. It’s been a pleasure to work with David and the TCM team and I hope that opportunity will crop up again in the future. His book is an excellent read as well.”

Catherine Anderson Organisational Development Manager at oneSource

“The TCM Group are a great organisation with great people who are passionate about mediation and resolution. We have worked with TCM for over 5 years to deliver a wide range of mediation and conflict management courses and services for the local authorities that we support. We have recommended TCM’s mediation, training and consultancy services to many others and they have always been as impressed as we are.”

Helen Snape Human Resources Manager at Care UK

“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”

Louise Frayne Head of HR & Organisational Development at Royal College of Paediatrics and Child Health

“Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict.”

Mediation Participant London Borough of Islington

“A very successful meeting, very constructive and explored all of my concerns. I felt listened to and was able to voice any issues that I had wanted to raise. A very positive outcome was reached.”

Mediation Participant University of London

“I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured.“

Mediation Participant University of Nottingham

“The mediator was wonderful – I would strongly recommend TCM to anyone who is experiencing workplace conflict. Thanks to HR for funding this process – it was remarkably helpful.”

Val Ward Learning & Development Manager at Historic Royal Palaces

“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying “What about mediation?”

“A lot of the principles of mediation are about common sense and disagreements in the workplace often start out as simple misunderstanding.”

Mediation Participant Interflora

“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediator’s approach and outcome as she helped us to identify and evaluate a variety of constructive options.”

Elizabeth Myers Founder at The RoundTable Group

“The TCM Model for effectively and efficiently managing workplace conflict can apply to almost any conflict or dispute. We know that feelings, needs, voice and choice underlie virtually every conflict or dispute. The TCM Model focuses on these and other elements. Applying this well thought out approach enlightens and empowers participants as they navigate their way forward while learning to avoid the inflaming effects of blame and shame.”

Gemma Bromfield MD HR Consultant at Go Beyond HR Consultancy Ltd

“I have had the best experience with TCM, and I will be recommending TCM to colleagues interested in mediation.”

In-House Mediation Service Enquiry