Team mediation, team facilitation and team building
Conflict has no limit – that’s why we have team mediation, team facilitation and team coaching services.
When conflict arises in the workplace, it rarely impacts only two individuals. Very often, the dispute will spread, having an impact on a wider group, the whole department, and perhaps beyond. We have a pool of expert mediators who are experienced in handling a full variety of conflicts within teams.
Any team can be impacted by conflict at any time. In fact, conflict in a team is a healthy sign that the team is beginning to move into a high performing state. However, sometimes, conflict can spill over into division and dysfunction. The conflict can knock a previously high functioning team off course. It is precisely at these times that external, professional support can help to get the team back on track.
Types of team conflict
Every team is different. Each will face unique challenges based on their size, purpose, vision and objectives. However, through our experience, we have identified 5 main types of conflict that teams typically encounter:
The benefits of addressing team conflicts
Not only does the team mediation process resolve the identified problem, it may also uncover issues that are hidden under the surface.
By creating an open and safe environment, your employees can air their issues and build resilience to make them less vulnerable to future issues. Other commonly reported benefits from an effective team mediation process include:
- It can prevent conflict from escalating to the stages where it becomes most destructive, damaging and dysfunctional
- It helps to alleviate stress and anxiety, which are common reactions to workplace conflict
- It protects the reputation of the team and your organisation
- It creates a more harmonious and enjoyable team working environment
“It sticks in my mind because the colleague came out smiling. They told me ‘I’m so happy to have finally had a chance to talk. I’ve been waiting for so long to be heard.’ It made all the work seem worth it. This whole process has reminded our team members to put the human side back into their relationships. We should always be putting our employees first, they are what makes our business.”
“TCM certainly met our requirements and listened to our feedback to change the initial facilitator proposed to a more compatible match which represents excellent client service. It was great working with Aideen, she was very aligned to our Plan values and took the time to understand our needs and was open to suggestions for the format of the workshop and she also asked about the participants and their specific areas of interest so she had more of an idea of her audience before she met them. On the day she facilitated the session well and put everyone at ease and created an informal space that encouraged discussion and dialogue. She ensured everyone’s voices were heard and she did a good job of assimilating all of the various ideas into a visual representation of the process map which was really helpful as there were lots of suggestions from those in the room. She has also been very patient as the internal processes have delayed the next steps on this piece of work. We would definitely use TCM again and recommend to others (and have already started to do that).”
How we address team issues
Team mediation
Making conflict collaborative
The TCM Group’s expert mediators help teams navigate complex conflicts and rebuild productive working relationships. Our structured team mediation process brings all members together to foster open dialogue, reconnect with organisational values, and establish a shared path forward.
How it works
- Preparation: We collaborate with you to set objectives and meet individually with team members.
- Mediation Day: A safe, facilitated space for open discussion, conflict exploration, and cooperative problem-solving.
- Resolution & Future Focus: Teams gain insights, develop effective communication strategies, and establish lasting, productive working practices.
We don’t just mediate — we support long-term success. Our aftercare includes follow-up guidance and ongoing advisory support for up to 12 months. Let’s turn conflict into collaboration.
Team facilitation
Building behaviours to repair relationships
Team facilitation helps new and existing teams build strong relationships, improve collaboration, and align with organisational goals. Unlike mediation, it’s not about resolving conflict but proactively enhancing team dynamics to drive productivity and engagement.
Our expert facilitators conduct a deep dive into team structures, culture, and behaviours, identifying and addressing challenges like poor communication, hidden agendas, unclear roles, and misaligned goals. Through this process, teams establish shared meaning, clear objectives, and a unified vision that supports long-term success.
Ideal for pre- and post-merger (M&A) transitions, team facilitation fosters a positive workplace culture, stronger collaboration, and improved performance. Let’s help your team thrive
Team coaching
Moving from good to great
Our team coaching helps teams exceed expectations by enhancing collaboration, leadership, and performance. Our expert coaches bring experience in organisational design, psychology, HR, and leadership development, ensuring a tailored approach to meet your team’s unique needs.
Key benefits of team coaching:
- Accelerate team growth from good to great.
- Foster a workplace where individuals thrive.
- Maximise the strengths of a diverse team.
Sessions are primarily team-based, with optional one-on-one coaching for deeper development. Let’s unlock your team’s full potential.
FAQs
Team Mediation, Facilitation or Coaching Services Enquiry
We would love to hear from you!
We are available to answer any questions you may have about our expansive range of services and courses. If would prefer to drop us an email, please click here.
