About The TCM Group
TCM are proud to help organisations resolve some of their toughest challenges by helping to build strong teams and manage organisational change.
THE HIGHEST STANDARDS. THE HAPPIEST ORGANISATIONS.
The course was well structured, comprehensive and empowering. It was extremely informative – supporting practice and previous experience but enhances the overall process. Good examples used and excellent demonstration of final mediation scenario. Excellent delivery overall!
The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.
The course was very insightful, interesting and the trainer kept me engaged. It raised my skill level and completely met my objectives. It’s clear that the trainer is very knowledgeable in the area being taught. I will certainly apply my learning in everyday conversations by giving less opinions, taking a step back and listening more.
This course was really informative and engaging. Practical training delivered by approachable and knowledgeable professionals. I now feel more confident to put these skills into practice
We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes
Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases.
Every now and then you attend a gem of a course that makes you stand still and assess your actions inside and outside of work – where you are and where you are heading. This course did this. A great course with a phenomenal trainer. The training completed the aims I had and I have gained a load of new skills. The passion the trainer radiates is inspiring. I have learned so much on the gift of giving back, understanding peoples’ less and needs. He made this course thoroughly addictive.
A fast paced and insightful course. It covered process and skill and gave us the opportunity to practice. The facilitators were excellent at providing constructive and positive feedback and I loved everything about the course. The training helped me to understand mediation and the skills required to undertake any obstacles. I would definitely recommend The TCM Group!
Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group.
The National Certificate in Workplace Mediation course fully met my objectives. I found it very engaging and entertaining and I particularly liked the practical examples. I usually don’t enjoy role play but it’s absolutely essential for this course and has enabled us to practice our learning in a safe environment. Overall, a very intense but worthwhile course. I feel privileged to have attended and I look forward to putting what I have learnt into practice.
Workplace mediation has proven to reduce employee grievances by over 50%, our customers have reported savings in excess of £180,000 a month. Workplace mediation services resolve complex and challenging disputes swiftly, effectively and with as little disruption as possible.
Over 90% of disputes resolved in just one day
Our independent workplace investigation service is ideal for responding to a specific allegation. Areas covered by our investigations service include misconduct, discrimination, performance, bullying, harassment, grievances, whistleblowing, theft, fraud, bribery and complaints.
Over 1,480 workplace investigations carried out
Many leaders and managers are promoted based on their technical skills rather than their ability to manage people. As a result, valuable time and money is wasted. Based on proven teaching and learning methods, TCM helps to develop first class leaders.
91% of business leaders feel they would benefit this training
The National Certificate in Workplace Mediation has been delivered by TCM for fifteen years. We have trained hundreds of active mediators using the FAIR model™ of mediation. The course is delivered over a 5-6 day period for groups of between 6 to 12 delegates.
Fully accredited by the Open College Network (OCN)
About Our Courses
We offer a wide range of training courses including managing difficult conversations, workplace mediation and investigation skills. Our training courses are available nationwide and in-house. Our training can be tailored to the needs of your business and delivered at your premises.
Click view all courses to see our full range of courses and more information.View All Courses
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Training and Service suites
Our service suites are based on our 15 years’ experience working with the UK’s largest organisations. Each suite is based on proven practical knowledge which can be specifically tailored to suit your business needs. Click on the suites below to find out how you can create a strong leadership, positive environment for employees and organisational growth.
We’ll donate a minimum of £50 to the Stroke Association with your help
The TCM Group is delighted to announce the launch of the ‘clear your desk of conflict’ campaign, for the eighth year running. Since 2008, every year we save our clients approximately £600,000 during quarter three, with a campaign goal to get all your internal disputes resolved before the New Year.
We have worked with an impressive client list over the years including: The Metropolitan Police, BT, Lloyds Banking Group, Marks & Spencer, HSBC, Arcadia, DWP and The Royal Bank of Scotland.
This campaign is all about starting the new year with a ‘clean slate’. Christmas and the New Year will be here before you know it and most people are beginning to feel excited about indulging and relaxing with their loved ones over the Christmas break. Resolving any disputes at work before the break can provide an extra boost when returning – peace at work is not a myth.
2017 is going to be a year of significant change and potential opportunity. Article 50 will be triggered, President Trump will take up office and the UK’s economic projections are at best uncertain. Why enter into the new year with the added stress of an unresolved dispute, grievance or complaint sat on your desk?
Resolve your office disputes now and you and your colleagues can focus on your new year’s resolutions rather than dispute resolution. TCM are proud to resolve over 93% of cases and have worked on some of the most challenging workplace disputes imaginable.
This year TCM have decided to donate £50 to the Stroke Association for every organisation that implements any conflict resolution service through TCM before 2017. We will also donate £1 to every single person that shares a picture of their desk, clear or cluttered, on Twitter using #TCMResolution and @thetcmgroup.
David Liddle, TCM's CEO saw the immediate damage a stroke can cause, when his Father suffered a stroke around 10 years ago. This is not a one off, another member of the resolution team’s father also had a stroke very recently. It is something that is close to our hearts.
Dispute resolution is almost always more effective when dealt with at an early stage. Do not wait until the new year. Compare the cost of TCM’s dispute resolution to the tens of thousands you might end up spending on employment tribunal’s in the new year, and you can see how it makes sound financial sense.
To clear your desk of conflict please call 0800 294 97 98 or email email@example.com
What people say about us
Sandra Pressley, Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health.
'’I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported’’
Mike Emmott, Adviser, Chartered Institute of Personnel and Development (CIPD)
“The TCM Group has made a significant contribution to furthering the cause of workplace mediation in both public and private sectors. David was ahead of the field in recognising the need for the mediation community to adopt a more professional framework, and doing something about it. His commitment to providing mediation and training in-house mediators is allied with a strong entrepreneurial spirit. He is always looking to drive the agenda forward and is an active member of the Civil Mediation Council Workplace Mediation Committee.”
If you would like to discuss anything raised in the blog or how The TCM Group can support your organisation in assessing and improving your organisations soft skills, please contact firstname.lastname@example.org or call 0800 294 9787.