About The TCM Group
Here at TCM, we pride ourselves on helping organisations resolve the toughest challenges. We train business leaders to build strong teams and manage organisational change.
As the UK’s leading mediation and resolution consultancy, we have worked with over 4,000 organisations to help them embed a culture of mediation.
Workplace mediation has proven to reduce employee grievances by over 50%, and our customers have reported savings in excess of £180,000 a month. Workplace mediation services resolve complex and challenging disputes such as allegations of bullying, harassment or relationship breakdowns. It does so swiftly, effectively and with as little disruption as possible.
Over 90% of disputes resolved in just one day
Our independent workplace investigation service is ideal for responding to a specific or set of allegations. Areas covered by our investigations service include misconduct, discrimination, performance, bullying, harassment, grievances, whistleblowing, theft, fraud, bribery and complaints from customers, clients or services users.
Over 1,385 workplace investigations carried out
Many leaders and managers are promoted based on their technical skills rather than their ability to handle the challenges that come with people management. As a result, valuable time and money is wasted, all of which could be spent growing your business. Based on proven teaching and learning methods, TCM develops the leaders your company needs to stand out.
91% of business leaders feel they would benefit this training
The National Certificate in Workplace Mediation is our flagship course. This course has been delivered and refined over the past thirteen years and we have trained many hundreds of active mediators across the UK using the FAIR model™ of mediation. The course is delivered over a 5-6 day period for groups of between 6 to 12 delegates.
Fully accredited by the Open College Network (OCN)
Why use TCM integrated services
"Can you afford to ignore the cost of conflict to your business?"
Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.
Mediation helps people sort out their differences - often in just one-day. That’s why organisations nationwide are increasingly using mediation to resolve workplace disputes. Mediation offers a faster, cheaper and more complete solution to conflict. Not only do companies save money by preventing the majority of disputes from progressing to costly employment tribunals, it can also make a real difference to people’s lives. Mediation offers all parties the chance to work together to find a realistic and constructive resolution to their conflict. This reduces employees’ levels of stress and gives them greater satisfaction at work.
About Our Courses
We offer a wide range of training courses including managing difficult conversations, workplace mediation and investigation skills. Our training courses are available nationwide and in-house. Our training can be tailored to the needs of your business and delivered at your premises.
Click view all courses to see our full range of courses and more information.View All Courses
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Training and Service suites
Our service suites are based on our 14 years’ experience working with the UK’s largest organisations. Each suite is based on proven practical knowledge which can be specifically tailored to suit your business needs. Click on the suites below to find out how you can create a strong leadership, positive environment for employees and organisational growth.
Workplace conflict costs employers thousands of pounds in lost time, absenteeism and lowered productivity. Visit the resolution suite to see how you can resolve these problems with mediation, early conciliation or the full adoption of the model resolution policy.
Employers will be held liable if a poor investigation leads to an unfair dismissal or fails to identify discrimination or other misconduct in the workplace. Visit this suite for information on workplace investigations and neutral investigations.
Many leaders and managers are promoted based on their technical skills rather than their ability to handle people management challenges. As a result, valuable time and money is wasted, all of which could be spent growing your business.
The Learning and Development suite - how to manage bad performance, create strong productive teams and investigate workplace grievances. Visit this suite to see our range of courses.
A new approach to dispute resolution modelled around collaboration, dialogue, mediation and interest based negotiation. Enter this suite to find our more about integrated mediation and out-sourced mediation schemes.
What is mediation and how does it work? How are organisations like M&S, EDF and Lloyds using mediation to save money and increase employee wellbeing?Find out more
Interest in training – want a 10% discount? Book more than three months in advance and we will give you 10% of all courses. Call today and speak to an advisor.Find out more
Want more information on leadership and management? Sign up for our monthly webinar and learn to resolve problems and create a collaborative team.Find out more
News & Articles
Confident Conversations™ across Kent, Surrey and Sussex Leadership Collaborative
NHS Trusts have been making great strides to improve how employees deal with difficult conversations in the light of the Berwick, Keogh and Francis reports and the Francis follow-up report on whistleblowing, Freedom to Speak Up. In 2013, a staff survey found that 72% of staff felt confident to raise a concern, suggesting there was still a need for training and development in this area.
The Kent, Surrey and Sussex Leadership Collaborative is an authorised leadership delivery partner to the NHS Leadership Academy and operates as the leadership directorate of Health Education England working across Kent, Surrey, Sussex (HEE KSS), commissioning leadership development for NHS organisations within Kent, Surrey and Sussex.
The subject of difficult conversations was further explored at the HEE KSS Sound of the Student and Trainee Voice, an event which ensures the voices of the region’s learners and educators from health and social care, allied professionals, support staff and employing organisations, are heard. Participants were asked what the blockers to them using their voice were, identifying a number of reasons including confidence, fear and apathy as to why they might not use their voice.
The KSS Leadership Collaborative commissioned mediation experts The TCM Group to work in collaboration with NHS organisations in the KSS region and develop a one-day workshop called Confident Conversations™, designed specifically for NHS staff to help them identify and respond to issues that are raised, and foster a culture of open communication.
Through a pre-course questionnaire, participants suggested some of the areas they would like the workshop to address, such as:
“helping me feel more confident in having difficult conversations with staff, medical colleagues and even senior management.”
“learning tools and techniques which will aid me when faced with difficult situations and when experiencing conflict to ensure the desired outcome is achieved.”
Tips in planning how to have a challenging conversation, allowing all parties to leave with dignity, but aims and objectives to be delivered.”
The reception for Confident Conversations™ was overwhelmingly positive. Following an initial pilot, seven open workshops were held and in total, over 200 NHS staff from across the KSS region attended the Confident Conversations™ workshops.
Two expert facilitators from The TCM Group hosted the workshop, providing participants with tools and strategies to manage difficult conversations and negotiate outcomes that would be best for everyone.
Role-plays formed a part of the day, with participants experiencing the point of view of patients, staff, and observers. There were also scenario-based discussions, tailored to the types of situations this particular workforce might face – these scenarios were a reflection of real workplace situations based on the responses to the pre-course questionnaire.
Participants were encouraged to practice ‘active listening’: a structured form of listening and responding that focuses the attention on the speaker. One of the core techniques in managing difficult conversations is to summarise – as this demonstrates whether someone has really been listening and has understood what the other party has to say. Participants experienced using silence in an emotionally charged situation and the positive effect this could have on managing an emotionally charged situation.
At the end of the workshop, everyone who had attended was provided with a toolkit outlining the various theories they had learnt, with helpful tips on how to manage difficult conversations in the future. This toolkit has been shared with the wider NHS workforce and can be viewed on the KSS Leadership Collaborative’s website (http://www.kssleadership.nhs.uk/resources)
Feedback 24 hours after the workshop showed that the majority of attendees felt they had an increase in knowledge of active listening, managing strong emotions and summarising what people had to say.
Three months after the workshops, a further feedback questionnaire was carried out to see how delegates were using the learning and whether it had been retained. Almost half (49%) said that the course had made either a significant impact or very significant impact in the workplace. One participant shared in their questionnaire how a member of her team had become defensive following changes in their work. She was able to utilise tools practised on the workshop, such as listening and summarising to help engage her team member in coming up with solutions to support their shared work.
“I have certainly applied the learning. I’m more aware of how much even a small conversation with colleagues or patients makes a different.
I can be on-call outside usual working hours and it can feel like everyone wants a piece of you at the same time. Patient issues can become more difficult, there are fewer staff and the situation becomes quite stressful.
I’ve more awareness now of how to prioritise and how to prevent something escalating. I’m more patient, I take a pause before I act and I’m more aware of what I’m saying. It’s been very positive.”
A CT3 Psychiatry Trainee from a mental health trust.– David Liddle