TCM Core Services
Here at TCM, we pride ourselves on helping organisations resolve the toughest challenges. We train business leaders to build strong teams and manage organisational change.
As the UK’s leading mediation and resolution consultancy, we have worked with over 4,000 organisations to help them embed a culture of mediation.
Workplace mediation has proven to reduce employee grievances by over 50%, and our customers have reported savings in excess of £180,000 a month. Workplace mediation services resolve complex and challenging disputes such as allegations of bullying, harassment or relationship breakdowns - swiftly, effectively and with as little disruption as possible.
Over 90% of disputes resolved in just one day
Our independent workplace investigation service is ideal for responding to a specific allegation or set of allegations. Areas covered by our investigations service include bullying, harassment, misconduct, discrimination, performance, grievances, whistleblowing, theft, fraud, bribery and complaints from customers, clients or services users.
Over 1,385 workplace investigations carried out
Many leaders and managers are promoted based on their technical skills rather than their ability to handle people management challenges. As a result, valuable time and money is wasted, all of which could be spent growing your business. Based on proven teaching and learning methods, TCM helps develop the leaders that your company needs.
91% of business leaders feel they would benefit this training
The National Certificate in Workplace Mediation is our flagship course. This course has been delivered and refined over the past thirteen years and we have trained many hundreds of active mediators across the UK using the FAIR model™ of mediation. The course is delivered over a 5-6 day period for groups of between 6 to 12 delegates.
Fully accredited by the Open College Network (OCN)
Why use TCM integrated services
"Can you afford to ignore the cost of conflict to your business?"
Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.
Mediation helps people sort out their differences - often in just one-day. That’s why organisations nationwide are increasingly using mediation to resolve workplace disputes. Mediation offers a faster, cheaper and more complete solution to conflict. Not only do companies save money by preventing the majority of disputes from progressing to costly employment tribunals, it can also make a real difference to people’s lives. Mediation offers all parties the chance to work together to find a realistic and constructive resolution to their conflict. This reduces employees’ levels of stress and gives them greater satisfaction at work.
We offer a wide range of training courses including managing difficult conversations, workplace mediation and investigation skills. Our training courses are available nationwide and in-house. Our training can be tailored to the needs of your business and delivered at your premises.
Click view all courses to see our full range of courses and more information.View All Courses
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Training and Service suites
Our service suites are based on our 14 years’ experience working with the UK’s largest organisations. Each suite is based on proven practical knowledge which can be specifically tailored to suit your business needs. Click on the suites below to find out how you can create a strong leadership, positive environment for employees and organisational growth.
Workplace conflict costs employers thousands of pounds in lost time, absenteeism and lowered productivity. Visit the resolution suite to see how you can resolve these problems with mediation, early conciliation or the full adoption of the model resolution policy.
Employers will be held liable if a poor investigation leads to an unfair dismissal or fails to identify discrimination or other misconduct in the workplace. Visit this suite for information on workplace investigations and neutral investigations.
Many leaders and managers are promoted based on their technical skills rather than their ability to handle people management challenges. As a result, valuable time and money is wasted, all of which could be spent growing your business.
The Learning and Development suite - how to manage bad performance, create strong productive teams and investigate workplace grievances. Visit this suite to see our range of courses.
A new approach to dispute resolution modelled around collaboration, dialogue, mediation and interest based negotiation. Enter this suite to find our more about integrated mediation and out-sourced mediation schemes.
What is mediation and how does it work? How are organisations like M&S, EDF and Lloyds using mediation to save money and increase employee wellbeing?Find out more
Interest in training – want a 10% discount? Book more than three months in advance and we will give you 10% of all courses. Call today and speak to an advisor.Find out more
Want more information on leadership and management? Sign up for our monthly webinar and learn to resolve problems and create a collaborative team.Find out more