Explore trauma-informed strategies for lasting resolution and cultural transformation.

You’ve resolved the conflict… now what?
In today’s workplace, a signed agreement doesn’t guarantee real repair. Conflict leaves a residue of shame, stress, broken trust that mediation alone can’t always reach. That’s where coaching comes in.

This powerful session explores how blending trauma-informed coaching with mediation creates sustainable, human-centred outcomes. We’ll show you how to move from surface-level solutions to deep, transformative change at the individual, team, and organisational level.

What you’ll learn:

• Understanding the trauma-informed lens (fight, flight, freeze and beyond)
• The FAIR Model™ and safe conflict containment
• When and how coaching enhances mediation: before, after, and around the table
• Practical tools: reflection prompts, follow-up frameworks, coaching questions
• Real-world examples from workplace conflict interventions
• Why “resolution on paper” isn’t enough and how to avoid resentment in practice

We’ll also have an exclusive Q&A session with our expert panel: Louise Webb, Head of People and Transformation Services, Lily Driver-Thurston, Coaching Manager, Emily Reilly, Mediation Manager, and Gemma Bromfield, our consultant partner and expert coach and mediator.

Who should attend?

This session is designed for:

• HR professionals navigating complex conflict or trauma-sensitive cases
• Internal and external mediators wanting to strengthen long-term outcomes
• Workplace coaches supporting culture, wellbeing and behavioural change
• Leaders and managers seeking a more empathetic, future-focused approach to resolution
• Culture and DEI leads embedding psychological safety and inclusive systems

Discover the sustained power of mediation with coaching 

Join us for a practical, eye-opening lunchtime session that will change the way you think about conflict, healing, and workplace transformation. Register now and be a part of the proactive drive for a more positive and collaborative culture at your organisation.

>> Secure your place now <<