Landmarc Solutions: Enhancing Teams with Investigations & People Management Training
About the Client
Landmarc Solutions is a leading provider of managed services, supporting the UK Ministry of Defence with essential training, logistics, and operations. Their dedication to high-quality service is matched by their commitment to ongoing internal development, ensuring that their team is equipped to handle the challenges of today’s dynamic work environment.
Recognising the critical role that people managers play in shaping team engagement, performance, and wellbeing, Landmarc sought a tailored training solution. They needed a programme that would help their managers effectively navigate sensitive workplace issues such as investigations, while also fostering a positive and collaborative environment. This led them to explore the possibility of training their people managers in practical investigation skills to improve internal processes and create a more supportive culture.
A Customised Solution: Practical Investigation Skills Training
Landmarc partnered with The Investigation Company by The TCM Group to deliver our 2-day Practical Investigation Skills training across several locations in the UK. The training was designed to provide managers with the tools and confidence to conduct investigations fairly, with a focus on real-world application. Facilitated by TCM’s consultant, Thoralf Kretzschmar (Assoc CIPD), the face-to-face sessions were highly interactive and engaging, equipping participants with actionable skills for managing investigations effectively within their teams.
Expanding the Training with Leadership Skills
Following the success of the initial training, Landmarc decided to extend the programme’s impact. In the same year, they ran 7 of our leadership arms’ Quality Conversations sessions and a Train the Trainer session, ensuring the skills learned were embedded, enhanced and shared more widely within the organisation. Given the positive feedback from the first set of sessions, Landmarc requested that Thoralf continue to lead these additional sessions, impressed with his facilitation and ability to foster meaningful learning and build confidence.
Positive Feedback and Tangible Results
The feedback from delegates was overwhelmingly positive, with many praising the practical nature of the training and its direct relevance to their daily roles. Landmarc’s managers now feel better equipped to handle sensitive situations, knowing how to conduct investigations in a fair and transparent manner. The training has directly contributed to a healthier and more engaged working environment, strengthening the internal capabilities of the organisation and supporting future development.
As Kate Mallard, Head of HR (Operations) at Landmarc Solutions, shared:
“Landmarc is committed to providing our people managers with the skills, knowledge, and confidence they need to undertake effective people management processes. We recognise the significant influence managers have on their team’s engagement, performance, and wellbeing. Providing training to our managers not only supports them within their role but also contributes to a healthier working environment for all colleagues.
TCM has provided a training package that allows us to upskill our managers in several key areas. From the beginning of our journey, TCM has provided excellent engagement, with discussions around expectations, requirements, and desired outcomes. The training sessions delivered by Thoralf have received really positive feedback from the delegates, and we are looking forward to developing our programme with Thoralf and the team in the future.”
The Ongoing Impact of the Partnership
The collaboration between Landmarc Solutions and The TCM Group demonstrates the importance of customised training programmes that align with an organisation’s specific needs. Through the Practical Investigation Skills training and follow-up sessions, Landmarc has successfully upskilled their managers nationwide, creating a more transparent, supportive, and positive workplace.
Looking ahead, Landmarc is eager to continue building on this successful partnership with TCM to foster even greater organisational growth and development.
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