TCM delivers the benchmark mediation qualification for workplace and employment mediators – the National Certificate in Workplace Mediation™.

We have been running this OCN accredited mediation skills course since our formation in 2001 and we have trained several thousand mediators who are now using their mediation skills to resolve complex workplace issues. Organisations who have partnered with TCM to train mediators through the National Certificate in Workplace Mediation™ include: HSBC, Royal Mail, BA, TSB, Network Rail, National Express, Marks and Spencer, BT, The Metropolitan Police, The Home Office, DWP and Ofcom, plus numerous other Whitehall Departments, universities, hospitals, police forces and councils. Delegates who successfully complete this course refer to themselves as a TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

There are so many ‘mediation training providers’ on the market at the moment – it can be confusing to know who to choose. The National Certificate in Workplace Mediation™ was one of the first accredited mediation courses available in the UK. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read the several hundred testimonials from previous delegates.

The course gives delegates an in-depth analysis of the psychology of conflict and it delivers a robust understanding of the causes and effects of workplace disputes. Delegates develop the skills and strategies they need to identify cases where mediation is suitable and securing a commitment to mediation from the parties. Delegates develop a deep understanding of the role of mediation in the modern workplace an understanding of how mediation works as part of wider management practices and HR processes.

The National Certificate in Workplace Mediation™

Please click here to download the course brochure. This brochure includes details of the course structure, the benefits of attending, information about the assessment and accreditation plus valuable information about the support and aftercare available to delegates.

TCM’s expert trainers deliver a step-by-step mediation model and delegates spend time developing skills and strategies to mediate complex employment and workplace disputes. Please click on the image to download the latest National Certificate in Workplace Mediation™ brochure

Your organisation benefits by training internal mediators because:

  • Mediation is effective at resolving a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.
  • It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.
  • Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.
  • Mediation helps people sort out their differences – often in just one-day. That’s why organisations are increasingly training their staff to mediate in workplace disputes.
  • Delivered by TCM’s expert resolution consultants.
  • Suitable for anyone who has a role that deals with issues in the workplace, including in house mediators, HR, ER & OD professionals, union and employee reps, business leaders, managers and consultants.
  • Please click here for details of our TrustPilot reviews.
  • Cost: £1,595 + VAT
  • Please contact us for our latest prices for in-house delivery.
  • 20th – 24th July 2020 (fully booked – please email to join the waiting list)
  • 1st, 2nd, 3rd & 9th, 10th September 2020 (limited spaces)
  • 12th – 16th October 2020
  • 9th – 13th November 2020

Traditionally, the National Certificate in Workplace Mediation™ has always been delivered face to face. However, we are now also able to offer this as a blended learning course which includes a mix of online training and an assessment centre. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

The National Certificate in Workplace Mediation™ runs over five or six days depending on delegate numbers.

  • The  five day course is designed for 8 delegates and it runs as a full week or as two blocks (typically three days followed by two days).
  • The six day course is designed for 12 delegates and it is broken into two clocks of 3 day study. There trends to be a week or a two week break between the two blocks of study, although this is flexible.

The National Certificate in Workplace Mediation™ programme structure is set out below:

  • Module 1: The nature and the psychology of conflict
  • Module 2: Principles and process of workplace mediation
  • Module 3: The FAIR Mediation Model™
  • Module 4: Skills and strategies for the workplace mediator
  • Module 5: Managing the FAIR Mediation™ process from start to finish
  • Module 6: Securing a commitment to mediate
  • Module 7: The pre meetings with the parties
  • Module 8: How to set up and manage the joint meeting with care, calm and compassion
  • Module 9. Overcoming impasse and handling strong emotions
  • Module 10: Crafting and testing the agreement/action plan
  • Module 11: Roleplay assessment

The expert tutors at TCM help delegates to develop the following skills and strategies:

    1. Understand the causes and the nature of conflict at work – recognising the symptoms and expressions of conflict along with its underlying causes and effects.
    2. Transform dysfunctional and destructive conflict into functional and co-operative dialogue.
    3. Compare and contrast the various conflict management strategies available to organisations and understand their own personal conflict management styles.
    4. Understand the FAIR Mediation Model™ including its underlying principles, processes and practical applications.
    5. Understand the various stages of FAIR Mediation™ and demonstrate competency in managing the process in a safe and controlled manner.
    6. Understand the standards of practice which mediators must adhere to before, during and after mediation.
    7. Recognise and develop strategies for overcoming impasse and potential blocks and barriers to the mediation process and be confident in securing a commitment to mediation from the parties.
    8. Recognise the role and value of positive psychology, emotional intelligence and principled negation within the FAIR Mediation Process
    9. Consider the relationship between conflict, power, prejudice and discrimination; define the role of the mediator in developing a fair and safe environment for positive dialogue.
    10. Enhance parties communication skills and develop core competencies in active listening, including the use of questioning, reframing, funnelling, mirroring and summarising.
    11. Develop vital problem-solving skills and understand the importance of engaging the parties in joint problem solving to assist them to achieve a mutually acceptable resolution.
    12. Understand the role of the mediator in crafting the Resolution Action Plan (RAP) and understanding how to test the agreement to ensure that it will be resilient, and that the parties have the confidence to handle future challenges or issues when they arise.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays. Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of learner’s progress. Independent learning and reflection, which takes place outside course hours, will also be assessed. Participants gain expertise in mediation, negotiation, problem-solving and facilitation whilst developing the skills and competencies to work as mediators within their own organisations or as external mediation consultants. Upon completion of the National Certificate in Workplace Mediation™, participants will have developed a highly effective framework enabling them to work as a TCM Accredited Mediator.

TCM delivers extensive support for delegates on the National Certificate in Workplace Mediation™ before, during and after the course concludes.

Open College Network (OCN) accreditation fees.

The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, papers and other resources for delegates.

Free copy of the Workplace Mediators Handbook™ for all delegates.

One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.

Assessment costs and a personal report for each learner.

Free refresher training or webinar for all delegates after 3-6 months

Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™.

Full access to the amazing resources of the TCM Community for all delegates.

The National Certificate in Workplace Mediation™ is assessed via an observed role play in the second half of the course. TCM uses a formative model of assessment which means that the assessors will guide and support the delegates as well as assessing whether they have demonstrated the learning outcomes. Delegates are also required to complete a portfolio of evidence which is marked and then externally verified by the OCN.

This course is fully accredited by the Open College Network (OCN) and is delivered by the UK’s top resolution experts. The OCN undertake rigorous external verification of the course to ensure it is delivered to the highest of standards. Following any feedback we receive, the course is reviewed and developed to ensure that it is relevant and applicable to today’s rapidly changing workplace. OCN London is a national qualification awarding organisation regulated by Ofqual and the Quality Assurance Agency for Higher Education (QAA).

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.


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