National Certificate in Workplace Mediation

National Certificate in Workplace Mediation

National Certificate in Workplace Mediation

TCM offers the benchmark OCN accredited training for internal workplace mediators – The National Certificate in Workplace Mediation™. We have been running this course for 16 years and have trained several thousand mediators who are now using the skills to resolve complex workplace issues. Organisations who have partnered with TCM to train mediators include: HSBC, Royal Mail, Network Rail, National Express, Marks and Spencer, BT, The Metropolitan Police, The Home Office, plus numerous universities, hospitals, police forces and councils.

Course Introduction
Become an accredited mediator with the UK’s benchmark qualification for workplace mediation

Mediation is ideal for addressing a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.

It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.

Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.

Mediation helps people sort out their differences – often in just one-day. That’s why organisations are increasingly training their staff to mediate in workplace disputes.

Your organisation may already be committed to mediation and wish train staff to the benchmark standard. If so, this is the ideal course.

The National Certificate in Workplace Mediation™ is our flagship course. This course has been delivered and refined over the past fourteen years and we have trained many hundreds of active mediators across the UK. It is the UK’s benchmark qualification for workplace, employment and business mediators.

The course is delivered over a five or six day period for groups of between 6 to 12 delegates.

Upon completion of the National Certificate in Workplace Mediation™, participants will have developed a highly effective framework enabling them to work as an accredited, professional workplace mediator. 

The course cost includes:

  • Course delivery by a world class mediation trainer
  • Buffet lunch
  • Tea, coffee & biscuits
  • Course materials and online resources
  • Pre-course documentation
  • Accreditation fees with OCN
  • Free copy of the Workplace Mediators Handbook™
  • 12 months follow and support – this is an unrivaled level of aftercare and follow up
  • A free refresher workshop (or webinar) at 6 months – Review, Refresh, Reassure
National Certificate in Workplace Mediation™ at a glanceNational-Certificate
  • Duration: 5 or 6 days (dependent on group size) – one full week or two-blocks.
  • Suitable for: Anyone who has a role that deals with issues in the workplace, including HR professionals, business leaders, managers and consultants.
  • Learning outcomes: To understand every stage of mediation, how to handle complex cases and how to secure enduring and constructive outcomes.
  • Delivery: In-house (London & Regional) & open access.
  • Accrediting body: Open College Network (OCN)
  • Trainers: Delivered by TCM’s expert resolution consultants.
  • Cost: £1,795 + VAT for open access courses. Contact us for our latest prices for in-house courses.
Upcoming course dates 2019:
  • 21st – 25th January (Limited spaces remaining)
  • 18th, 19th, 20th & 27th, 28th February (Limited spaces remaining)
  • 25th – 29th March (Limited spaces remaining)
  • 1st, 2nd, 3rd & 9th, 10th May
  • 17th – 21st June
  • 16th, 17th, 18th & 24th, 25th July
  • 10th – 14th September
  • 14th – 18th October
  • 26th, 27th, 28th November & 4th, 5th December

All of our open access courses take place at our very own training centre in London. 

Venue: The TCM Group, Unit 235 Business Design Centre, 52 Upper Street, London, N1 0QH.

The course gives delegates:
  • An in-depth analysis of the psychology of conflict
  • Understanding of the cause and effect of workplace disputes
  • The skills to identify cases where mediation is suitable
  • The role of mediation in the modern workplace
  • The step-by-step mediation model
  • Skills and strategies to mediate complex employment and workplace disputes


Course structure

Module1: Psychology of conflict

Module 2: Principles and process of workplace mediation

Module 3: The FAIR Mediation Model

Module 4: Skills and strategies for the workplace mediator

Module 5: Managing the FAIR mediation process

Module 6: Become the competent mediator- practicing the FAIR process

Outcomes – the objective for the delegate is to be able to:
  • Understand  the  causes  and  the  nature  of  dysfunctional  conflict  at  work, recognising the symptoms and expressions of dysfunctional conflict along with its underlying causes and effects.
  • Transform dysfunctional and destructive conflict into functional and co-operative dialogue.
  • Compare and contrast the various conflict management strategies available to organisations and to understand their own personal conflict management styles.
  • Understand the stages of mediation and demonstrate competency in managing the process in a safe and controlled manner.
  • Understand the standards of practice which mediators must adhere to before, during and after mediation.
  • Recognise and develop strategies for overcoming potential blocks and barriers to the mediation process.
  • Consider the relationship between conflict, power, prejudice and discrimination; define the role of the mediator in developing an equitable and safe environment for positive dialogue.
  • Enhance parties’ communication skills and develop core competencies in active listening, including the use of appropriate questions, reframing, funnelling, mirroring and summarising.
 Course accredited by OCN

The course is fully accredited by the Open College Network (OCN) and is delivered by the UK’s top dispute resolution experts. It is constantly reviewed and developed to ensure that it is relevant and applicable to today’s rapidly changing workplace.

OCN London is a national qualification awarding organisation regulated by Ofqual and the Quality Assurance Agency for Higher Education (QAA). With 25 years’ experience of accrediting courses for a wide range of centres, they are a market leader in the recognition of learner achievement through credit-based units and qualifications.


Learning and teaching methods

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays. Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of learners progress.

Independent learning and reflection, which takes place outside course hours, will also be assessed.

Participants will gain expertise in mediation, negotiation, problem-solving and facilitation whilst developing the skills and competencies to work as mediators within their own organisations or as external mediation consultants.

Upon completion of the National Certificate in Workplace Mediation, participants will have developed a highly effective framework enabling them to work as an accredited, professional workplace mediator.

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