Mediation is ideal for addressing a range of issues including relationship breakdown, personality clashes, communication problems, bullying, discrimination or harassment.
It might be a single employee with a grievance, a disagreement between an employee and a manager, or an issue between two co-workers.
Differences between individuals at work can lead to grievances, absenteeism and ultimately loss of valuable employees. As a result, workplace disputes cost businesses tens of thousands of pounds per year.
Mediation helps people sort out their differences – often in just one-day. That’s why organisations are increasingly training their staff to mediate in workplace disputes.
Your organisation may already be committed to mediation and wish train staff to the benchmark standard. If so, this is the ideal course.
The National Certificate in Workplace Mediation is our flagship course. This course has been delivered and refined over the past fourteen years and we have trained many hundreds of active mediators across the UK. It is the UK’s benchmark qualification for workplace, employment and business mediators.
Module1: Psychology of conflict
Module 2: Principles and process of workplace mediation
Module 3: The FAIR Mediation Model
Module 4: Skills and strategies for the workplace mediator
Module 5: Managing the FAIR mediation process
Module 6: Become the competent mediator- practicing the FAIR process