Traditionally, Core Mediation Skills™ has always been delivered face to face. However, we are now also able to offer this as a blended learning course which includes a mix of online training and an assessment centre. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more.

Online courses are delivered via Zoom. Our TCM trainers are dedicated to delivering engaging sessions and maximizing delegate input, maintaining the same agenda regardless of whether the training courses are conducted online or in-person. 

This one day programme consists of the following 5 key units

• Module 1: The Nature of Conflict
• Module 2: Introducing TCM’s FAIR Mediation Model™
• Module 3: Demonstration of The FAIR Mediation Process
• Module 4: Core Mediation Skills
• Module 5: Skills practice and reflections

The expert tutors at TCM help delegates to develop the following skills and strategies:

• Understand mediation fundamentals: Gain a thorough understanding of mediation, including the role of a mediator and the primary benefits of mediation, especially in workplace settings. Learn the principles behind creating a non-confrontational and empathetic environment.
• Manage the FAIR mediation process effectively: Develop skills to confidently navigate the five key stages of the FAIR Mediation Model (Facilitate, Appreciate, Innovate, Resolve), from initial conflict assessment to resolution, ensuring a structured approach to mediation.
• Apply the FAIR Model to unify conflicting parties: Understand how to use the FAIR Model effectively to bring disputing parties together, employing skills such as active listening, summarising, and reframing to build rapport and foster collaborative solutions.

At TCM Academy, our trainers excel at creating a safe, empowering, and stimulating training environment, whether the delivery is online or in person. The Core Mediation Skills course is designed to be interactive and impactful, with sessions closely aligned to specific learning objectives. Throughout the course, a diverse range of teaching and learning methods is employed, including reflective practice, group discussions, case studies, role-plays, and hands-on exercises to enhance understanding and solidify skills.

Peer-based learning and evaluation play a significant role, complemented by the course facilitator’s thorough assessments of each participant’s progress. Independent learning and reflective activities outside course hours further support the integration of new skills, encouraging participants to deepen their grasp of key concepts.

Through the Core Mediation Skills program, participants develop expertise in mediation, negotiation, conflict resolution, and facilitation. They acquire the competencies needed to act as effective mediators within their organisations or as external mediation consultants.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, and other resources for delegates.
• Free copy of the Core Mediation Skills TCM Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
• 10% off their first year’s membership to The People and Culture Association, an exclusive think-tank for the people and culture profession.
• A free Refresh, Review and Reassure session 3-6 months after the training concludes. (available for up to a year after the course concludes).