Practical Mediation Skills (2 Days)
A course in handling conflict through resolution to prevent issues from escalating when things go wrong.
Course brochure
This two-day CPD approved programme provides delegates with the skills, competencies and strategies to undertake an effective mediation intervention as part of their existing role. The course is delivered by some of the top mediation trainers in the UK and it is powered by TCM’s award-winning FAIR Mediation Model™.
HR, Union officials, supervisors, managers and leaders are spending more time, money and energy working with conflict and negotiating outcomes to difficult situations. This course is based on our extensive experience of training mediators and undertaking mediation interventions in a wide array of organisations. The course delivers a range of practical skills and techniques which can be used to bring quarrels, complaints, grievances, conflicts and disputes to a constructive resolution.
In an increasingly diverse working environment, coupled with the introduction of a raft of new employment legislation, it is essential that HR, unions, managers and leaders have the skills that enable them to meet the expectations and needs of their stakeholders. Mediation and dispute resolution skills are central to modern management.
Practical Mediation Skills™ is one of the most well-recognised conflict resolution skills short courses available. We pride ourselves on delivering a world-class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.
Suitable for: HR, ER, OD and L&D professionals, union and employee reps, managers and leaders, lawyers, wellbeing and engagement specialists and anyone involved in handling customer or employee complaints.
£595 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.
Please contact us for our latest prices for in-house delivery to groups of 6 or more.
This unique 2-day course provides delegates with
- Effective Conflict Prevention and Resolution
Delegates develop the skills to identify early signs of conflict, allowing them to address and de-escalate situations before they intensify, preserving a constructive workplace environment. - Structured Mediation Model for Internal Use
Delegates gain proficiency in a proven mediation model, empowering them to lead internal mediation sessions confidently and promote a fair, non-adversarial culture within their organization. - Increased Confidence in Promoting Mediation Practices
Through comprehensive training and practical exercises, participants leave with the confidence to advocate for mediation and foster an inclusive, collaborative environment focused on proactive conflict resolution.
These benefits prepare delegates to apply their skills effectively, building a framework that supports long-term positive workplace relationships and outcomes.
