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Neil Fletcher joined the TCM investigations team after gaining 25 years of experience conducting investigations across a wide range of issues for global companies. At our recent investigation and audit services conference, we were privileged to hear his thoughts on the need for adequate training provision amongst those involved in the process. Neil reiterated the underlying theme running through the conference: adequate training is paramount to achieving the best outcomes. Investigators must be competent in order to deliver fair and thorough investigations. As such, Neil compartmentalises competency into six core abilities: remembering, understanding, applying, analysing, evaluating, and creating. But beyond learning, we need investigators to action these ideas.
The Essential Skills for InvestigatorsNeil mapped out the skillset that is intrinsic to being an effective investigator:
- Demonstrating an ability to examine, analyse and examine an assessment.
- Taking immediate action to preserve life and ensure safety.
- Taking timely action to preserve data and documentation.
- Demonstrating an in-depth understanding of codes of conduct.
- Demonstrating an ability to explain and apply concepts of legal privilege, data privacy, and admission of evidence.
- Reviewing and evaluating data and documentation.
- Applying registered analytical techniques to data.
“Investigations are becoming more and more complex, and therefore the people undertaking these investigations need to be more and more competent. The way to do that is through clear training and continuous accreditation.”So, we now have the skills, but why does an organisation need competently trained investigators? The answer to this is threefold.
- By gathering facts, we produce better quality reports and therefore promote less risk to the organisation.
- Secondly, we build employee trust by actioning complaints and grievances with efficiency and meticulousness, in turn attracting more talent which will continue to boost company growth and success.
- Ensuring competency, finally, raises an organisation’s external reputation to clients and competitors, placing an emphasis on trust and connection.