By the end of this healthcare-sector-specific course, participants will:

• Be fully aware of the employer’s responsibilities and the employees’ rights in terms of managing workplace investigations.
• The legislative and statutory framework of workplace investigations.
• Understand how to set up and manage a thorough, fair and compassionate workplace investigation including defining the terms of reference.
• Understand how to create an investigation plan including what information to gather prior to an investigation commencing (scoping): specific details of allegations, chronology, organizational chart, key policies, contact details of parties, potential witnesses etc.
• Possess the key skills to undertake an investigation: active listening, questioning. interviewing, funneling, summarizing and note-taking.
• Possess techniques to manage an effective investigation interview, including how to interview relevant witnesses.
• Understand how to prepare a well-structured investigation report that will withstand internal and external scrutiny.
• Recognize the importance of probity, impartiality and neutrality.
• Understand how to gather and assess relevant information: collect statements, background evidence, mitigation, etc., and how to determine relevance.
• Understand the context of the investigation and how it links to other processes such as mediation or coaching.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays. Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of learner’s progress.

Delegates are assessed by way of an assessed worksheet. Delegates who pass this course will be awarded the highly coveted TCM Accredited Investigator status.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• A free copy of the TCM Workplace Investigators Handbook™.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Assessment costs and a personal report for each learner.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A free refresher workshop or webinar 6 months after the training concludes.