Practical Investigation Skills™ has always been delivered face to face. However, we are now also able to offer this as an online learning course. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more.

Online courses are delivered via Zoom. Our TCM trainers are dedicated to delivering engaging sessions and maximizing delegate input, maintaining the same agenda regardless of whether the training courses are conducted online or in-person. 

By the end of this Practical Investigation Skills course, participants will:

• Be fully aware of the employer’s responsibilities and the employees’ rights in terms of managing workplace investigations.
• The legislative and statutory framework of workplace investigations.
• Understand how to set up and manage a thorough, fair and compassionate workplace investigation including defining the terms of reference.
• Understand how to create an investigation plan including what information to gather prior to an investigation commencing (scoping): specific details of allegations, chronology, organisational chart, key policies, contact details of parties, potential witnesses etc.
• Possess the key skills to undertake an investigation: active listening, questioning. interviewing, funnelling, summarising and note-taking.
• Possess techniques to manage an effective investigation interview, including how to interview relevant witnesses.
• Understand how to prepare a well-structured investigation report that will withstand internal and external scrutiny.
• Recognise the importance of probity, impartiality and neutrality.
• Understand how to gather and assess relevant information: collect statements, background evidence, mitigation, etc., and how to determine relevance.
• Understand the context of the investigation and how it links to other processes such as mediation or coaching.

TCM trainers are experts at creating a safe, empowering, and challenging training environment for both online and in-person delivery. We aim to make the environment interactive and impactful, closely aligned with the learning objectives set for each session. A range of teaching and learning methods are used throughout the course, including reflective practice, group discussions, case studies, role-plays, and practical exercises that deepen understanding and reinforce skills.

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays. Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of learner’s progress.

At the end of the second day, delegates will complete a written test to assess their learning. Those who pass will be awarded the highly coveted TCM Accredited Investigator status.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world-class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• Free copy of the TCM Workplace Investigators Handbook™.
• One to one coaching for delegates during the course and once the course concludes, as required.
• Assessment costs and a personal report for each learner.
• 10% off their first year’s membership to The People and Culture, an exclusive think-tank for the people and culture profession.
• A free Refresh, Review and Reassure session 3-6 months after the training concludes.

This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts. CPD is a holistic approach towards the enhancement of personal skills and proficiency throughout a professional’s career.