TOPIC TASTER: Routes to Resolution

22nd Jan 25 | 09:30 – 12:30 BST | Online via Zoom

DURATION:3 hours
LOCATION:Online

Trainer for this upcoming session:

Harriette Wolff
PEOPLE & TRANSFORMATION SERVICES DIRECTOR at the TCM group
If you would like to discuss Harriette's post in more detail, please contact Harriette at [email protected]
"The Routes to Resolution™ course has significantly boosted my confidence in approaching conflict and casework, an area that was previously unfamiliar to me. It provided an invaluable opportunity to reflect on how I communicate in challenging situations and to develop effective listening skills."
Dylan Beaver, London Borough of Hounslow

Join us for a topic taster session and explore how transitioning from traditional discipline and grievance procedures to a Resolution Policy can benefit your organisation. This session provides practical insights into the principles and practices of our Routes to Resolution course, equipping you with the tools to foster a more constructive and collaborative workplace.

Routes to Resolution™ is a pioneering development program created by experts in resolution, culture, and leadership. This program is designed to equip participants with the knowledge, tools, and skills to embed constructive dispute resolution, foster adult-to-adult dialogue, and promote collaborative problem-solving within their organisations. By integrating the principles of transformational culture with practical strategies, this course is a catalyst for impactful and sustainable cultural change.

Since 2001, TCM has been at the forefront of redefining workplace conflict resolution, shifting the focus from rigid, policy-driven approaches to flexible, people-centered solutions. As one of the original disruptors in HR, we’ve built a reputation for delivering award-winning programs that help organisations align their culture with their values, mission, and the diverse needs of a modern workforce.

Why Choose the Routes to Resolution™ Topic Taster?
This session offers a unique opportunity to explore the foundations of the Routes to Resolution course and experience the impact it can have on your organisation. In this introductory session, you will:

  • Learn about the TCM Resolution Index: Understand how this innovative framework helps identify the most appropriate route to resolution for each case, ensuring tailored and effective outcomes.
  • Explore strategies for cultural transformation: Discover how to foster a workplace culture that prioritises trust, collaboration, and constructive resolution.
  • Support adult-to-adult dialogue: Gain insights into techniques that encourage open, respectful communication to address disputes at their core.
  • Master collaborative problem-solving: Develop approaches to empower employees and leaders to resolve conflicts in a way that strengthens relationships and promotes organisational health.
  • Enhance employee wellbeing and psychological safety: Understand the key role of resolution in building a supportive and inclusive workplace environment.

Having skilled culture leaders within your organisation is crucial. They bring the expertise needed to foster open communication, address conflicts constructively, and support a healthier, more collaborative workplace environment. By developing these capabilities through the Culture Catalysts™ course, participants will be equipped to drive meaningful, lasting cultural change.

Hosted by the TCM Academy’s Training and Events Coordinator, Cameron Duncan. We will be joined by Harriette Wolff who is our People and Transformation Services Director here at The TCM Group, who will share her expertise and insights on resolution, drawing from her extensive experience in driving effective informal resolution strategies.

>> Register here <<

Join us on Wednesday 22nd January 2025 from 09:30 – 12:30

Everyone who registers will receive a copy of the webinar recording and presentation slides.