Case study archives

Resolution Framework
Changing Culture with Aviva
In 2018, results from employee engagement surveys at Aviva suggested the way the business was dealing with these workplace conflicts was at odds with its wellbeing culture.
Resolution Framework
Restoring Respect with Resolution: Implementing the Resolution Framework™
Fostering collaboration in a compassionate way is at the forefront of everything Nationwide does. For the People and Culture team at Nationwide, the internal systems of the society should carry this impetus too: cue the implementation of the Resolution Framework™.
Resolution Framework
Reframing Resolution for Capgemini
In 2017 The TCM Group was invited to support Capgemini to embed our award wining Resolution Framework™.
Resolution Framework
From Policy To People
Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.
Tesco
Resolution Framework
Reshaping Grievance Procedures
The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.
Resolution Framework
Implementing the Resolution Framework
London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.
Resolution Framework
Introducing a Resolution Programme
Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.
TSB
Resolution Framework
Resolution First Approach
Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.
Resolution Framework
Royal College of Paediatrics & Child Health
An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.
Resolution Framework
Imperial London Hotels
We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.
Resolution Framework
Simplyhealth Case Study
With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.