Case study archives

Mediation
International Alert
In October 2020, The TCM Group delivered a series of team workshops to the senior executive team at International Alert with an ambitious agenda for change.
Mediation
The Power of Mediation in Local Government
In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.
EDF
Mediation
Mediation & Early Resolution
EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.
Investigation & Audit,Mediation,Training
From Policy to People
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
National Certificate in Workplace Mediation Training
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation
Making mainstream at the UK Civil Service
The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively.
Mediation,Training
Northumberland County Council
An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.
Mediation,Training
Innogy SE Case Study
HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.
Mediation,Training
Historic Royal Palaces Case Study
Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.
Mediation,Training
Arcadia Group Case Study
TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.
Mediation,Training
Case Study: The Royal Lancaster Hotel
When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.
Mediation,Training
London Borough of Newham Case Study
When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.
Mediation
Royal Mail Case Study
Royal Mail and its trade unions sign contract to employ external mediators
Mediation
Marks & Spencer Case Study
When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.
British Telecom
Mediation,Training
BT Case Study
In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.
Mediation,Training
Parcelforce Case Study
Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.
Mediation,Training
The Brandon Trust Case Study
The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.