Case study archives

Mediation,Training
Driving Positive Change: GTR’s Mediation Training Success
As part of their dedication to enhancing conflict resolution skills, Govia Thameslink Railway partnered with us to complete the National Certificate in Workplace Mediation.
Mediation,Training
Building Internal Mediation Capability at Kier Group
To equip their new internal mediation team with the necessary expertise, Kier Group partnered with The TCM Group for a two-day, in-person Practical Mediation Skills training course.
Coaching,Leadership Development,Training
Quality Conversations, Exceptional Care: Action for Children’s Journey with TCM
Action for Children partnered with TCM's Engage Leadership in early 2023 to implement their specialised Quality Conversations training programme, aiming to transform how staff approach challenging interactions.
Coaching,Training
How LabGenius Supercharged Success with Coaching — Lessons For Startups
In the dynamic world of biotech startups, strong leadership and communication skills can be just as critical as scientific breakthroughs.
Investigation & Audit,Training
South Doc Services: Honing Investigation Skills in Healthcare
Recognising the need for robust investigation skills as a healthcare provider, SDS continues to be a partner with us for successful Core Investigation Skills training.
Investigation & Audit,Training
Enhancing Investigative Excellence in the Metropolitan Police Service
For nearly a decade, TCM has been a trusted training partner for the MPS, delivering expert-led programmes in mediation, team facilitation, and most recently, Advanced Investigation Skills.
Investigation & Audit,Training
Training Triumph: Alight’s Commitment to Workplace Investigations
Alight partnered with us to equip their teams with the essential skills to conduct thorough, just, and trauma-informed investigations, with overwhelming success.
Culture Change,Resolution Framework,Training
KPMG Transforms Workplace Conflict Through Routes to Resolution
When KPMG decided to modernise their approach to workplace disputes, they didn't just want to update policies - they aimed to fundamentally transform their organisational culture.
Investigation & Audit,Leadership Development,Training
Landmarc Solutions: Enhancing Teams with Investigations & People Management Training
Recognising the critical role that people managers play in shaping team engagement, performance, and wellbeing, Landmarc sought a tailored training solution. The success of the programme was evident.
Mediation,Training
Empowering Mediation Skills at the University of Wolverhampton
Through expert training and hands-on assessments, we empowered participants from a range of internal teams with the confidence and capability to become skilled mediators and communicators.
Mediation,Training
Rotary International Taps into the Power of Mediation Skills Training
Rotary partnered with The TCM Group to deliver our Practical Mediation Skills Course, supporting their mission and members.
Coaching,Culture Change,Leadership Development,Training
Unlocking Potential and Driving Growth through Coaching
We’ve seen incredible transformations through coaching - whether it’s helping newly promoted leaders find their confidence, strengthening communication across teams, or tackling complex workplace challenges.
Training
A day in the life of a TCM trainee
TCM delegates provide accounts of their experience training with TCM Academy, taking you step by step through the learning journey.
Training
Schooling Academics: Confident Conversations at University of Portsmouth
As a public academic institution, the University of Portsmouth has strong values; they are ambitious, responsible and open. In 2021, the Executive Dean worked exclusively with The TCM Group to transform workplace culture to reflect these values.
Investigation & Audit,Mediation,Training
From Policy to People
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
National Certificate in Workplace Mediation Training
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
Northumberland County Council
An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.
Mediation,Training
Innogy SE Case Study
HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.
Mediation,Training
Historic Royal Palaces Case Study
Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.
Mediation,Training
Arcadia Group Case Study
TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.
Mediation,Training
Case Study: The Royal Lancaster Hotel
When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.
Mediation,Training
London Borough of Newham Case Study
When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.
British Telecom
Mediation,Training
BT Case Study
In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.
Mediation,Training
Parcelforce Case Study
Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.
Mediation,Training
The Brandon Trust Case Study
The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.