Practical Investigation Skills

Practical Investigation & Interviewing Skills™

This two-day course is our most popular investigations skills course as it equips delegates with the skills and strategies to set up, run and report on a workplace investigation. It is suitable for in-house investigators and consultants. The course leaders will assist delegates to understand the scope of an investigation, develop clear terms of reference, interview the parties, gather evidence to support the investigation, prepare a final report and give evidence at relevant panels and appeals as required. This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates who successfully complete this course are able to refer themselves as TCM Certified Investigators.

Key facts...

This section explains how the training works:

Duration: 2 days.
Delivery: In-house or open access.
Suitable for: Line managers, supervisors, human resources and employee relations professionals, lawyers, union officials and anyone who may be required to undertake a fact-finding exercise or neutral evaluation into a workplace issue.
Learning outcomes: Learn how to set up an investigation and how to run a fact-finding exercise or a neutral evaluation.
Trainers: Only ever delivered by TCM’s world class trainers.
Assessment: Completion of an investigation report plus learning logs.
Cost: £695 plus VAT for open courses (early booking discounts available). Contact us for our latest prices for in-house prices.

What key skills do delegates learn on this course that will benefit your organisation?

1. Practical Investigation & Interviewing Skills™.
This two-day course is our most popular investigations skills course as it equips delegates with the skills and strategies to set up, run and report on a workplace investigation. It is suitable for in-house investigators and consultants. The course leaders will assist delegates to understand the scope of an investigation, develop clear terms of reference, interview the parties, gather evidence to support the investigation, prepare a final report and give evidence at relevant panels and appeals as required. This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates  who successfully complete this course are able to refer themselves as TCM Certified Investigators.

2. How to be highly trained workplace investigators. 
Your organisation will have access to highly trained workplace investigators who can assist you to make an evidence based, fair and objective decision about how to resolve a workplace issue. This may include decisions to apply a disciplinary sanction up to and including the decision to dismiss. Delegates who successfully complete this course are able to refer themselves as TCM Certified Investigators.

Learning outcomes – by the end of this course participants will:

  • Be fully aware of the employer’s responsibilities and the employees’ rights in terms of managing workplace investigations.
  • The legislative and statutory framework of workplace investigations.
  • Understand how to set up and manage a thorough, fair and compassionate workplace investigation including defining the terms of reference.
  • Understand how to create an investigation plan including what information to gather prior to an investigation commencing (scoping): specific details of allegations, chronology, organisational chart, key policies, contact details of parties, potential witnesses etc.
  • Possess the key skills to undertake an investigation: active listening, questioning. interviewing, funnelling, summarising and note-taking.
  • Possess techniques to manage an effective investigation interview, including how to interview relevant witnesses.
  • Understand how to prepare a well-structured investigation report that will withstand internal and external scrutiny.
  • Recognise the importance of probity, impartiality and neutrality.
  • Understand how to gather and assess relevant information: collect statements, background evidence, mitigation, etc., and how to determine relevance.
  • Understand the context of the investigation and how it links to other processes such as mediation or coaching.

On completion of this course, delegates are able to:

  1. The legislative and statutory framework of workplace investigations.
  2. The responsibilities of the employer, the rights of the employee and the role of the investigator.
  3. What makes a good investigation and what makes a bad investigation?
  4. Developing an investigation plan.
  5. When to suspend, the implications of suspension and the right way to suspend an employee.
  6. Focus on the key stages of the workplace investigation.
  7. Scoping the process and agreeing terms of reference.
  8. Key investigation skills: impartiality, active listening, questioning, funneling, summarising, assertiveness, and note-taking.
  9. How to gather and evaluate evidence objectively: witness statements, background evidence, mitigation, corroboration etc., and how to determine relevance.
  10. How to compile a well-structured investigation report which will withstand internal and external scrutiny.
  11. Be aware of the ‘ACAS Code of Practice on Discipline and Grievance’, ‘The Burchell Test’, ‘The Polkey Principle’ and how to apply the civil standard of proof in a workplace investigation.
  12.  All delegates will receive The TCM investigator handbook which they can utilise to conduct investigations. The handbook includes copies of the following templates which can be adapted for use within the delegates’ organisations.
    o Workplace investigation protocol.
    o Letters to various parties within an investigation.
    o A robust final report template.

TCM trainers are experts at creating a safe, empowering and challenging training environment.

Numerous learning and teaching methods are used during the course and participants develop their knowledge through group discussions, case studies and participation in role-plays. Peer-based evaluation and learning feature heavily throughout the course and this is supported by the course facilitator’s extensive and detailed assessment of learner’s progress.

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Our track record

Practical Investigation Skills™ is one of the most well recognised investigation skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.

100% Satisfaction Guaranteed

      Satisfaction guaranteed

The course is designed and delivered by the UK’s top dispute resolution experts. However, in the unlikely event that you are not satisfied for any reason, we would welcome the opportunity to put things right. Please contact us immediately and advise us of the problem and we will do our best to resolve the situation to your satisfaction. If we are unable to do so and you remain dissatisfied, we will offer a full or part refund.*

*Refunds are only available where we have been provided with immediate notification of the problem and we have tried, and failed, to resolve the situation to your satisfaction.*

Unrivalled aftercare and support.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

Here is a summary of what delegates can expect from TCM:

  • Training delivered by a world class trainer who has practical experience of the subject being taught.
  • The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
  • Free copy of the TCM Workplace Investigators Handbook™.
  • One to one coaching for delegates during the course and once the course concludes, as required.
  • Assessment costs and a personal report for each learner.
  • Full access to the amazing resources of the TCM Community for all delegates including lifetime phone and email support.
  • A free refresher workshop or webinar 6 months after the training concludes.

Would you like this course delivered as an in-house course?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please call us now on 0800 294 9787 or complete the enquiry form below and we’ll call you straight back.

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