Case Studies

Resolution Framework
Implementing the Resolution Framework
London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.
Leadership Development
AB Vista
AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.
Resolution Framework
Introducing a Resolution Programme
Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.
TSB
Resolution Framework
Resolution First Approach
Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.
Investigation & Audit,Mediation,Training
From Policy to People
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
National Certificate in Workplace Mediation Training
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Leadership Development
Values-based Leadership
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.
Mediation
Making mainstream at the UK Civil Service
The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively.
Resolution Framework
Royal College of Paediatrics & Child Health
An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.
Mediation,Training
Northumberland County Council
An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.
Resolution Framework
Imperial London Hotels
We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.
Mediation,Training
Innogy SE Case Study
HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.
Mediation,Training
Historic Royal Palaces Case Study
Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.
Mediation,Training
Arcadia Group Case Study
TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.
Resolution Framework
Simplyhealth Case Study
With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.
Mediation,Training
Case Study: The Royal Lancaster Hotel
When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.
Mediation,Training
London Borough of Newham Case Study
When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.
Mediation
Royal Mail Case Study
Royal Mail and its trade unions sign contract to employ external mediators
Mediation
Marks & Spencer Case Study
When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.
Leadership Development
Dimensions Case Study
Dimensions is a nationwide not-for-profit support provider for people with learning disabilities and autism.