Case Studies

London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.

AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.

Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.

Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.

The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively.

An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.

An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.

We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.

HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.

Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.

TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.

With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.

When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.

When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.

Royal Mail and its trade unions sign contract to employ external mediators

When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.

Dimensions is a nationwide not-for-profit support provider for people with learning disabilities and autism.