A mediation was undertaken at Islington Council to address a breakdown in a relationship. The outcome? A transformative experience for both parties.

A leading organisation in the financial sector, specialising in originating and managing buy-to-let mortgages for institutional funding partners, recognised the importance of fostering a positive and collaborative work environment.

As part of their dedication to enhancing conflict resolution skills, Govia Thameslink Railway partnered with us to complete the National Certificate in Workplace Mediation.

To equip their new internal mediation team with the necessary expertise, Kier Group partnered with The TCM Group for a two-day, in-person Practical Mediation Skills training course.

Through expert training and hands-on assessments, we empowered participants from a range of internal teams with the confidence and capability to become skilled mediators and communicators.

Discover how The TCM Group delivered a fast, inclusive, and highly effective mediation service —ensuring clear communication, trust, and lasting workplace harmony for a national children's support organisation.

Recognising the importance of a healthy workplace culture, LSESU sought professional mediation support to resolve a complex conflict between colleagues who were also friends.

Rotary partnered with The TCM Group to deliver our Practical Mediation Skills Course, supporting their mission and members.

Womankind Worldwide partnered with TCM to develop a comprehensive leadership programme that would align their internal practices with their feminist values. The organisation recognised that their line managers needed more than just standard management training—they needed tools and approaches that would help them champion cultural transformation.

The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.

Nottingham University Hospitals NHS Trust speaks of their success in integrating a mediation service within their organisation.

In October 2020, The TCM Group delivered a series of team workshops to the senior executive team at International Alert with an ambitious agenda for change.

In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.

EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.

HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.

Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.

TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.

When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.

When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.

Royal Mail and its trade unions sign contract to employ external mediators

When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.

In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.

Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.

The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.