Conflict Management for Leaders™ has always been delivered face to face. However, we are now also able to offer this as an online learning course. Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

Upon attending this unique course, delegates will:

• Understand the nature of conflict including the cultural, systemic, situational, emotional, relational and psychological factors that can cause or perpetuate conflict at work.
• Learn the main causes of conflict, and the routes they can take within an organisation.
• Examine how to create a culture that invites an open and collaborative approach to management and abandons the control of people and their ideas.
• Review their organisational practices and policies, and the impact they may be having on issues of conflict and their resolution.
• Understand how leaders’ approaches to feedback can lead to conflict.
• Know how to create opportunities for sharing and open dialogue.
  Develop practical toolkits that can be applied when faced with conflict within their teams.

Participants will understand the nature of conflict

Your leaders will develop an understanding of how to create a culture where conflict is seen as an opportunity for creativity and collaboration, rather than a barrier to performance

Delegates will become able to use key skills and techniques to prevent and resolve conflicts before they escalate

TCM trainers are experts at creating a safe, empowering and challenging training environment.

This course utilities a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays.

All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

• Training delivered by a world class trainer who has practical experience of the subject being taught.
• The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
• Free copy of the TCM Delegate Pack.
• One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
• 50% off their first year’s membership to The Institute of Organisational Dynamics, an exclusive think-tank for the people and culture profession.
• A free refresher workshop or webinar 6 months after the training concludes.