Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.

Justyna Celusta - Investigator at Shell
“The course was professionally delivered, and the facilitator’s approach made a strong impression. Their depth of experience was clear and generously shared throughout the sessions. I appreciated the opportunity to ask questions and engage with real-life examples, which helped clarify some of the challenges I’ve been facing in my current investigations. The interactive format and practical insights pointed me in the right direction and boosted my confidence moving forward. Overall, it was a great experience, marked by professional conduct and a friendly, supportive atmosphere.”

Marcell Funk - Investigator at Shell
The Advanced Investigation Skills course offered a comprehensive view of the investigation process, introducing insightful perspectives I hadn’t previously considered. I particularly valued the group work and team discussions, which enhanced collaborative learning. The explanation of key concepts—such as the 51% threshold and how to manage previous allegations in relation to new findings, was especially useful. Overall, the course significantly contributed to my growth in knowledge and helped me develop a more strategic approach to investigations

Andrea Wallbank - Head of People and Organisational Development and HR Consultant at Business in Focus Limited
The session was a great opportunity to benchmark my knowledge, test our thinking and generate new ideas. The session was informative and thought provoking, with expert speakers and like-minded attendees.

Louise Kelly
The Advanced Investigation Skills training from TCM is one of the best programmes I have ever been on. The trainer really knew their stuff and the content was engaging and interesting. A game changer for me.

Rwitu Stam - HR Business Partner at SkillLab
The practical investigation skills training at TCM proved a huge help and as a refresher for our internal er process and guidelines. I would highly recommend this training to anyone in the HR space who deals with workplace grievances or investigations as part of their role.

Lucy Wilmot - Policy Business Partner at Home Group
I thoroughly enjoyed the Essentials of Mediation training. It was a perfect balance of theory and practical with a very knowledgeable, engaging and enthusiastic trainer who is clearly passionate about his role - thanks Thoralf!! I have come away excited about applying the learning. Thank you for a great 3 days.

Deb Drury - People Business Partner at NHS South, Central and West Commissioning Support Unit
A fun three days working through how to manage a workplace investigation! Some great tips and guidance to take into practice. Thank you.

Sonia Weavers - Head of People Consultancy at NHS South, Central and West Commissioning Support Unit
Highly recommended, excellent trainer sharing expert knowledge, skills and experiences. Course content and delivery was relevant and thorough. A very valuable and engaging course.

Sarah Minshull - Home Parenting Service Coordinator at Action For Children
"We have been so impressed with how the training content was designed specifically for the teams role. Case studies were aligned with day to day work and gave a good platform to facilitate discussion bringing the learning to life. There was great communication with the trainer before, during and after the training and the delivery was well balanced. Would recommend."

Deborah Omoruyi - North East London Foundation Trust
This training is invaluable for any Team Lead. It provided me with practical strategies to resolve issues through collaboration, compromise, and effective communication. The session was highly relevant and has equipped me with the skills to manage my team more efficiently.