Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Olivia Wang - People Relations Partner at Roche
Structured Methodology for Mediation: The course provides a well-organized approach to mediation that emphasizes fairness, balance, and empathy. This methodology ensures that all parties are treated with respect and that the process is both impartial and compassionate.
Expert Trainer: The trainer's extensive knowledge and experience in mediation are truly impressive. Their insights and practical advice make the learning experience both valuable and enriching.
Overall, this course is an excellent opportunity for anyone looking to enhance their mediation skills in a structured and supportive environment.
Martyn Carroll - Planning Manager at Landmarc Solutions
"The course I attended was well structured, well delivered and crafted to create ample time to teach the subject matter but to also apply the concepts to scenarios both provided by the course provider and the attendees. The use of time for debate and critical drilling in to contentious or complex/layered themes was excellent. I highly recommend this course."
Sacha Pawley - Head of Resourcing, Talent and People performance at Surrey and Sussex Police
"TCM training enabled me to develop the skills and confidence to mediate between individuals and teams. The training was both informative and the facilitators provided a wealth of information and shared some of their valuable and insightful experience."
"I have gained greater confidence in initiating and navigating difficult conversations, as well as managing challenging situations, thanks to the trainer's helpful approach in connecting the course material and examples to my experiences and those of other attendees in the session."
Andrew Miles - HR Consultant at Narrow Quay HR
The mediation course was an intense but enjoyable and rewarding week. From initial contact to post-course follow up, TCM were excellent, and the course has given me the knowledge and confidence to start carrying out mediation as part of my role.
Jeff Hudson - Landmarc Support
"The training undertaken by the TCM team was second to none. Instruction delivered with great clarity and the instructor was very knowledgeable and gave great tips on how to adapt questions to the different scenarios you could face. All in all, first class. :)"
Ruth Slater - Samaritans Listening Volunteer at Samaritans
"This course has given me life skills that will reach far beyond the organisation that I am training for. All 3 days I have been thinking about ways I can apply the skills I have learned, and have reflected myself on how I will do things differently when facing conflict. Thank you!"
Donna Johal (Sukhvinder) Johal - Senior HR Adviser at University of Wolverhampton
"I wasn't quite sure what to expect but I have really enjoyed this course. Began as a complete novice feeling very much in the dark but completed so very much more confident in my potential as a Mediator. Thank you TCM!"
Margaret Winthrop - Head of Digital Content and Communications at University of Wolverhampton
"I found the entire experience invigorating and really rewarding. From a people perspective, this is a very human approach to giving humans a voice. The course offered fascinating insights, a full on exploration and study, including adventurous role playing. There was also some very considered coaching on offer."
Head of Engagement at RSPB - Lesley Fletcher
"Fantastic training, really supported my confidence in carrying out fair and equitable investigations. Would highly recommend"