Customer feedback by year

A selection of the incredible customer and delegate feedback that we receive every day.

Nimmo-Scott - Vivid Homes
The practical investigations course was very helpful and made me aware of how to conduct the investigation in an unbiased, and organised manner. the tutor helped me to understand how to gather and collate evidence and use it to write the report
Melanie Dunn - Ofsted Coordinator at Changing Lives
I attended this course 3 months ago and found the training really engaging and interesting. I have used the training a number times since completion. The training was invaluable in order to help me complete comprehensive investigation reports.
Donna Johal - Senior HR Advisor at University of Wolverhampton
TCM have been brilliant from the start of the course to the end. The trainer and the additional assessors on the day really helped with setting the scene and gave clear constructive feedback which was great for me.
Assistant Director & Head of Digital Ops at University of Wolverhampton - Sharon McKoy
I wasn't quite sure what to expect but I have really enjoyed this course. Began as a complete novice feeling very much in the dark but completed so very much more confident in my potential as a Mediator. Thank you TCM!
Margaret Winthrop - Head of Digital Content and Communications at University of Wolves
I found the entire experience invigorating and really rewarding. From a people perspective, this is a very human approach to giving humans a voice. The course offered fascinating insights, a full on exploration and study, including adventurous role playing. There was also some very considered coaching on offer.
Olivia Wang - People Relations Partner at Roche
Structured Methodology for Mediation: The course provides a well-organized approach to mediation that emphasizes fairness, balance, and empathy. This methodology ensures that all parties are treated with respect and that the process is both impartial and compassionate. Expert Trainer: The trainer's extensive knowledge and experience in mediation are truly impressive. Their insights and practical advice make the learning experience both valuable and enriching. Overall, this course is an excellent opportunity for anyone looking to enhance their mediation skills in a structured and supportive environment.
Martyn Carroll - Planning Manager at Landmarc Solutions
"The course I attended was well structured, well delivered and crafted to create ample time to teach the subject matter but to also apply the concepts to scenarios both provided by the course provider and the attendees. The use of time for debate and critical drilling in to contentious or complex/layered themes was excellent. I highly recommend this course."
Sacha Pawley - Head of Resourcing, Talent and People performance at Surrey and Sussex Police
"TCM training enabled me to develop the skills and confidence to mediate between individuals and teams. The training was both informative and the facilitators provided a wealth of information and shared some of their valuable and insightful experience."
"I have gained greater confidence in initiating and navigating difficult conversations, as well as managing challenging situations, thanks to the trainer's helpful approach in connecting the course material and examples to my experiences and those of other attendees in the session."
Andrew Miles - HR Consultant at Narrow Quay HR
The mediation course was an intense but enjoyable and rewarding week. From initial contact to post-course follow up, TCM were excellent, and the course has given me the knowledge and confidence to start carrying out mediation as part of my role.