"The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict in the workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity."

"An enjoyable, interesting and well-taught course that covered a very wide scope. It allows me to ensure that investigators are compiling good, well structured reports. Hopefully this will help things to improve. Another informative and well-structured course delivered by TCM."

"This course was delivered excellently, it not only gave me skills, but gave me confidence in managing what can be the most difficult part of working life. I enjoyed all elements of the course, especially the expertise and meeting others. The theory really helped the practical to work. I will use what I have learnt when asked to lead an investigation, to support others undertaking an investigation and to review investigations that I commission."

"I would like to thank TCM for enabling us to provide Mediation Training to our staff in Powys Teaching Health Board. The content was extremely informative and incredibly useful. Personally, I found it very educational and enjoyable, partly due to the way the day was structured and partly due to the fact our trainer was a warm and lovely person. I appreciate the trainer was flexible as we work in a busy environment and often have to adjust our day depending on the unexpected priorities. I appreciate we had an opportunity to do some practical exercises – this is exactly what I have expected from the training. I believe the staff who attended the training will utilise learnt skills in their day to day jobs and management of their teams. You have done a wonderful job. I would be happy to recommend you to my NHS colleagues."

"The course was really engaging; the facilitator was knowledgeable and delivered it very well. There was a good balance of learning/presenting vs group activities/discussion. I left with the confidence, core understanding and the skills to start investigating within my organisation."

"The course was relevant, fun and very well-presented. I loved how the trainer brought everything to life, with real examples and pizazz. I hope to use what I have learnt during mediation sessions referred to HR. So helpful with content including templates, tips and guidance. The skills practice helped so to give confidence during mediation meetings. The trainer we had couldn’t have been a better person to take us through our course. Hugely experienced and able background stone through in his advice and guidance. 5 stars! Recommend!"

"The National Certificate in Workplace Mediation was a fantastic course that was made even better by Jerome’s excellent delivery. His unique style, passion and experience in the area of mediation made it a thoroughly rewarding, enlightening and refreshing way of learning. Many of the skills and models used in mediation are transferable and can applied in other areas of HR, which was another added bonus of attending the course, so not only can you attain a professional and meaningful professional qualification, but you can use the learning and knowledge to other areas of HR work. A brilliant course – thank you TCM. And high five to Jerome!"

"This is my first mediation training session and skills practice. I will be using most of these skills and strategies – the skills will allow greater success in solving the conflict. This workshop has helped so much – I was so nervous at first but with the support of the trainer and the group, I was perfectly fine. I would definitely recommend!"

"An excellent course for anyone wanting to improve skills to deal with conflict at work. The trainer was one of the best tutors I’ve ever met – full of enthusiasm, support and stamina – which made the whole course experience very enlightening and has removed the fear of unknown from it. I particularly enjoyed the reframing and summarising skills and I have already begun to use some of the skills within the workplace!"

"This is such a fantastic informative course that gives you the knowledge and skills to mediate challenging conflicts. It also gives you skills to use within your day to day job to create a culture shift of open talking. I have already started to use my new skills and knowledge within my role as a matron with staff which is helping in small conflicts."