"The training was enjoyable and provided me with a new skill set, as well as new tools for managing conversations. I particularly liked the fact that there was plenty of practice and lots of discussion rather than following a workbook. This provided me with new ways of both thinking about and actually having better managed conversations. I will apply this learning everyday as we try to meet changes forced upon us as often staff find this difficult and challenging. Dynamic presentation of a complex area."

"Very interesting course. I feel better prepared for handling those difficult conversations and a lot more confident. Hearing other view points and gaining knowledge and insight from more experienced staff as well as the trainer was particularly good. I will find this training useful on a day to day basis as I carry out interviews and complaints within our department. A one day course which makes me feel way more confident about handling every day situations."

"I strongly agree that the training met my objectives. The course has been really helpful in how to plan/hold a mediation session confidently. My role is more facilitating difficult conversations which happen on the spot, however, I have definitely learnt skills on how to do this. The trainer was great – he listened to our examples, coached us through how to handle them and was very energetic for the two full days. I would recommend!"

"Enriched, excellent, energised! The course was very well structured and resourceful. The processes have been very well thought out – leaning towards resolution role play was awesome! My skills and knowledge of this topic have increased majorly. I will look to mediate as well as look to implement mediation into my workplace. I will also look for opportunities to role play. TCM are very professional and passionate in delivering mediation and this showed at every stage of the course. Honestly, i thoroughly enjoyed the course. Thank you!"

"A comprehensive course that equipped me with new skills and taught me how to organise and conduct an investigation. The training fully met my objectives, the methods, skills, practical advice.. all spot on! Overall, an excellent course with a overly skilled trainer. incredibly useful and practical material. The facilitator delivered the training in a very resourceful and professional manner, demonstrating his expertise and knowledge."

"Great facilitation. I really like small groups – this is my second experience with TCM, both times TCM managed group size really well. There is a degree of flexibility the facilitator moves along with the pace of the audience judging the group well. TCM use experienced and very personable trainers – they really believe in the product and the mediator process."

"The training was enlightening, interactive and informative. It was the first of its kind in skill theory and to conduce it into a 5-day workshop with high input is not easy. Bola and Owen did a great job. I can’t think of anything I did not like about the course. My knowledge was academic but to see it come to life and play out a live scenario and role-play really made an impact. I would be happy to recommend TCM. They are absolutely brilliant. They get their client’s needs and they deliver. I am very glad we partnered with them for this project."

"Having had the privilege of learning from the very best, I would strongly recommend undertaking TCM’s mediation training as it facilitates everyday occurrence’s with a new perspective. Top class course by a top class provider!"

"The National Certificate in Workplace Mediation course fully met my objectives. I found it very engaging and entertaining and I particularly liked the practical examples. I usually don’t enjoy role play but it’s absolutely essential for this course and has enabled us to practice our learning in a safe environment. Overall, a very intense but worthwhile course. I feel privileged to have attended and I look forward to putting what I have learnt into practice."

"A hugely impactful course equipping you with the skills, knowledge and experience for successful mediation in the workplace. I am hoping to use this both in actual mediation situations but I’ll also use this understanding of ‘needs’ in dealing with colleagues. The facilitator was outstanding; Bola’s style was hugely engaging and his story telling meant you didn’t even realise you were learning. Hugely energetic and engaging. Exceeded expectations!"