"The course was extremely useful, informative and engaging. The pace of training was just right; the standard of facilitation and the quality of the handouts was excellent. I wanted to learn practical tools and techniques that could help me manage difficult conversations at work and this course has fully achieved my expectations."

"This course was really informative and engaging. Practical training delivered by approachable & knowledgeable professionals. I now feel more confident to put these skills in to practice. TCM’s training has fully achieved my expectations."

"Although I have been a team leader for a long time, I needed to improve my skill set. From attending this training, I expected to achieve the smooth running of the team with no conflict. This course has exceeded my expectations. I was provided with excellent advice and relevant examples and case studies. I really enjoyed the friendly and relaxed atmosphere and the quality of the handouts was very impressive."

"I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured."

"We contacted The TCM Group because we needed to review the way that we deal with conflict and disputes in the workplace. We really needed to understand conflict and how to use mediation to achieve win-win outcomes. My expectations were fully achieved. I was extremely happy with the training provided, as a result of this training, I now feel more confident to use mediation in the workplace."

"This course covered all the necessary skills that every manager needs. It helped me understand why situations deteriorate and provided me with a clear framework and great tips and examples to use back in the workplace. Thank you for an engaging, enjoyable and eye opening course."

"This course was recommended to me by my manager. The course was fun, informative, practical, interactive and extremely useful for my role. I particularly liked the roles plays and the trainer provided us with great templates and examples."

"I attended this course because I wanted to obtain the necessary skills and tools to be able to apply mediation in my everyday work in Sainsbury’s. This course has definitely exceeded my expectations because I learned so much more about areas I didn’t even know before. As a result of this training I feel more confident and capable to go back to work and apply everything I have learned."

"I needed a course that could provide me with all the basics of mediation and plenty of confidence. I was pleasantly surprised as this course was so much better than I was expecting. It was very informative and the trainer was excellent. I particularly liked the role playing and group exercises."

"I wanted to gain more skills to help with issues at work and obtain more knowledge and a deep understanding about mediation. I chose to train with The TCM Group as my line manager highly recomended them. The training was excellent and this course has fully achieved my expectations and I am really happy that I have gained new skills. This was a fantastic course, I really enjoyed it and I would highly recommend it to anyony who wants to get into mediation or deails with conflict resolution."