"This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress – I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful – you identified the issues very quickly and I was amazed how effective the actual day was. I can’t thank you enough and I would like you to come back in six months to review the situation with the team."

"I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role – thank you!"

"What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises."

"This was a rewarding, stimulating and enjoyable course. The trainer’s deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable."

"This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience."

"I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option."

"I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex were excellent."

"This was one of the most enjoyable and worthwhile training experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day… Many thanks."

"The feedback from the training was excellent."

"This course has changed my whole approach and taught me how to deal with conflict and disputes more effectively."