Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Lisa Balmforth - Human Resources Business Partner at University Hospitals Bristol and Weston NHS Foundation Trust
"A comprehensive and thought-provoking 2 day course, delivered by credible and experienced trainers who use a fantastic selection of methodologies and easy to access techniques to bring the subject and approach to life"
Claire Salter - Director of Global Employee Relations at Burberry
“Partnering with TCM has really helped us to think creatively about how we can create a human-centric approach to speaking up at Burberry, ensuring we maintain a culture of psychological safety when dealing with conflict.”
Janine Hodge - Janine Hodge, Employee Experience ER Specialist Partner at The Met Office
“TCM’s mediation approach worked best for us because the service offers both a quick turnaround for cases and extensive aftercare. Early intervention was needed to nip conflict in the bud.”
Hannah Brown - Human Resources Direct Entry Graduate at NATS
“We have always found TCM to be an excellent service provider of quality courses, tailored for our needs. It has been amazing to receive such a detailed, bespoke training course which successfully delivered on the brief provided.”
Ros Doyle - Head of Strategic People Services at London Borough of Hounslow
“TCM's approach to resolution has been ground breaking from the off and has helped us at Hounslow to think differently. The Resolution Framework [pushes us] to really think about how we can deal with conflict in a way that allows our people to feel heard, respected and to remain engaged.”
Theodore Awani - People Services Specialist at Macmillan Cancer Support
“I was extremely impressed by the service received by TCM, the process, structure and timelines provided clearly both to me and the candidates.”
Nike Ajibowo - Head of Employment Relations and Inclusion at Plan International
“TCM’s cross-cultural and inclusive approach in the delivery of the course was a major factor in the successful roll-out of the course. As a result of partnering with TCM, we have been able to deliver the course to staff whose first language or national language is either French or English. This has been invaluable to us as a global organisation operating in 60+ countries.”
Rachel Speake - HR Coordinator at Cambridge Design Partnership
A very insightful, thought provoking course with excellent trainers and delegates alike. Would recommend to anyone within a People management role.
Jacqueline Reid - HR Manager at The Robertson Trust
'TCM are an inspiring organisation whom you can learn a lot from. Great customer service from start to finish. I will certainly use their services again.'
Darren Lawton-Edge - Named professional safeguarding adults at Pennine Care NHS Foundation Trust
'The mediation training is a professional and well run course, which will give you the skill needed to be a good mediator. The course is
well structured and the role play helps your learning and understanding of how mediation works. I would defiantly recommend'
