Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Daniel Chapman-Harris - Head of Learning and Development at Octopus Investments
"The course was so worth the investment of time, I learnt so much and was able to apply that learning in a safe and supportive environment. I received helpful feedback throughout from the experienced mediators leading the course which I was able to weave into session and see and feel the shift in outcome as a result. Thank you team, I'm looking forward to using my learnings at work to help in future mediation sessions."
Nicola Wills - HR Advisor at Portakabin
"I thoroughly enjoyed the Mediation training, I feel I have not only learnt about the mediation process and mediator skills, but techniques to support everyday challenging or coaching conversations."
Emily Cole - HR Advisor at Ambassador Theatre Group
"The whole process with TCM is seamless - from booking through to post-course communication. Really helpful support and communication pre-course from TCM and the delegate zone is such a great resource!"
Susan Clarke - Laboratory assistant and health wellbeing champion at Barnsley Hospital
"A very good informative training event. Excellent presentation and trainer."
Emily Bale - HR Advisor at MandM Direct
"A clear, interesting and thought-provoking training. Thank you!"
Lisa Balmforth - Human Resources Business Partner at University Hospitals Bristol and Weston NHS Foundation Trust
"A comprehensive and thought-provoking 2 day course, delivered by credible and experienced trainers who use a fantastic selection of methodologies and easy to access techniques to bring the subject and approach to life"
Claire Salter - Director of Global Employee Relations at Burberry
“Partnering with TCM has really helped us to think creatively about how we can create a human-centric approach to speaking up at Burberry, ensuring we maintain a culture of psychological safety when dealing with conflict.”
Janine Hodge - Janine Hodge, Employee Experience ER Specialist Partner at The Met Office
“TCM’s mediation approach worked best for us because the service offers both a quick turnaround for cases and extensive aftercare. Early intervention was needed to nip conflict in the bud.”
Hannah Brown - Human Resources Direct Entry Graduate at NATS
“We have always found TCM to be an excellent service provider of quality courses, tailored for our needs. It has been amazing to receive such a detailed, bespoke training course which successfully delivered on the brief provided.”
Ros Doyle - Head of Strategic People Services at London Borough of Hounslow
“TCM's approach to resolution has been ground breaking from the off and has helped us at Hounslow to think differently. The Resolution Framework [pushes us] to really think about how we can deal with conflict in a way that allows our people to feel heard, respected and to remain engaged.”
