“A lot of policies forget that there’s a person at the end of each process. Treating people with respect is second nature to us as a team, and our procedures needed to reflect that. Having somebody there like TCM that’s leading the way, making those steps for us to bring ideas to life has been the key to organisational success.”

“Cases were not getting resolved quickly and this was causing distress for both staff and managers. We recognised there had to be a better way of us having more mature conversations and giving our staff the opportunity to reflect, look at different choices they could have made and actually learn from the issue rather than just having an adversarial conversation.”

“We know that conflict is unavoidable, but we know that when it’s handled well, it can be a driver for positive change. In fact, we strongly believe that that positive and constructive conflict can fuel our creativity. And as a creative business, creativity is at the core of everything we do. That’s what excites us about implementing a Resolution Framework"

“After seeing the damage caused by traditional procedures, we got wind that a lot of organisations were introducing alternative dispute resolution frameworks. We were cognisant that our grievance process was acting as a counterculture to the people-led values we upheld as a building society. The Resolution Framework was right for us to undergo this cultural journey. The people and culture function has changed from the authoritarian arm of management to a true strategic partner of the business and its people.”

“We wanted to flip the traditional procedural mechanisms on their head. We wanted to create policies that empowered, invited and encouraged people to display the behaviours that we wanted within our organisation.”

"Planning & Decision Making is a good training course with useful tips and tools to improve my skills. It was well organised and delivered in an engaging way by TCM consultant Gemma."

"The TCM National Certificate in Workplace Mediation course provided a thorough introduction to mediation and the skills practice to become a a novice mediator. The ongoing learning and support will help me to continue my journey to becoming a competent well practiced mediator. Thank you Andi, Cameron and TCM!"

"Fantastic course content and knowledgeable trainer that brought experiences to life. Got a lot out of the training and really appreciated it. I feel much better prepared & confident to deal with mediation going forward following the National Certificate in Workplace Mediation course."

"Practical Mediation Skills is an excellent course facilitated by a highly experienced mediation practitioner, would thoroughly recommend."

"The Practical Mediation Skills course was so full of new and really useful information for me; this has given me a lot of confidence in how to approach conflict, especially highlighting phrases to use and to avoid to ensure my own languages can support and diffuse the situation. I enjoyed the open discussions most because it was really interesting to hear different scenarios and examples, and how they relate to my own. Overall, the course was very interactive which is my preferred way of learning."