Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Debbie Arter - Resourcing Team Leader at South East Coast Ambulance Service
"Although there was a lot of information given, the timing, days and pace of the National Certificate in Workplace Mediation course was just right. It must be the first course I've done where everybody felt positive and proud about what we had achieved individually and as a group. I can't wait to get started."
"The Core Investigation Skills course covered a complex topic in a clear and detailed way. I felt supported because it was a great environment for learning."
Penny Prosser - Investigation, Hearing & Appeals Officer at Samaritans
"We had an excellent trainer on our Core Investigation Skills course. They paced the training well and gave everyone the opportunity to ask questions and discuss."
John Wiltshire - Investigator at Samaritans
"An excellent and thought provoking course on Core Investigation Skills that I can highly recommend."
Pam Nicholl - Investigator at Samaritans
"For anyone new to investigations or needing a refresher, Core Investigation Skills is a useful and practical course."
Robert Langdon - Appeals Assessor at Samaritans
"The Core Investigation Skills course was directly focused on our needs and hence gave us appropriate guidance to enable us to carry out tasks."
Helen Williams - Leadership Development Consultant at Nottingham Trent University
"For me, the mediation workshop provided a round peg to the round hole I had!"
Lucy Finnie - HR Officer at Trust Links
"The Practical Mediation Skills course was packed full of information, useful tips and guidance on how to start mediation sessions in the workplace. Fantastic training and support. Well worth it."
Jodie Cox - Policy & Contract Specialist at easyJet
"I undertook the TCM training for both Routes to Resolution and Mediation. I have found the course to be very informative, the trainer delivered the content in a good pace, and allowed just the right amount of time for breaks. The breakout sessions were useful and fun exercises to really get everyone thinking. I’ve certainly learned lots of new things which I’ll take away with me and put into practice as an HR professional."
Fay Field - ER & Change Specialist at easyJet
"The formulas and models were very helpful, and will support our people to make sure we truly understand what our needs are and how to overcome challenges in a practical and sustainable way. Personally, I’ll utilise my learnings to be able to flex my approach to best suit the situation and parties involved. The training was really practical, which will be a real value add in working life."
