"The formulas and models were very helpful, and will support our people to make sure we truly understand what our needs are and how to overcome challenges in a practical and sustainable way. Personally, I’ll utilise my learnings to be able to flex my approach to best suit the situation and parties involved. The training was really practical, which will be a real value add in working life."

"My biggest learning from the mediation course is it can be applied to almost any aspect of life. Although the skills gained are applied in dispute resolution, I’ve found the principles of mediation have given me a far better understanding of how to communicate effectively in both my professional and personal life. Our instructor, Thoralf, has a very easy style of delivery which draws you in to what is being taught. He allowed for various thought-provoking conversations to take place as we explored the process of mediation. I would, without doubt, highly recommend this course not just as a means to mediate but to gain deeper understanding on how a collection of written or spoken ‘words’ affects not only ourselves but how it can be interpreted and impacted by others."

"This course has been both hard work and immensely enjoyable, and has made me feel much more confident to use mediation in a workplace setting."

"A really useful course with many tools, tips and approaches."

"A great, informative training session. It provided techniques and tips to support managers when dealing with workplace conflict."

"Our trainer was very knowledgeable and clearly passionate about the topic they were teaching."

"You will not be disappointed if you book with TCM."

"The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing."

"I would like to thank the TCM team for a great experience that you have given me. Training can be either daunting or dull, and the investigator training was neither!"

"Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!"