Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Mike Thomson - HR Business Partner at Cygnet Health
"My biggest learning from the mediation course is it can be applied to almost any aspect of life. Although the skills gained are applied in dispute resolution, I’ve found the principles of mediation have given me a far better understanding of how to communicate effectively in both my professional and personal life.
Our instructor, Thoralf, has a very easy style of delivery which draws you in to what is being taught. He allowed for various thought-provoking conversations to take place as we explored the process of mediation.
I would, without doubt, highly recommend this course not just as a means to mediate but to gain deeper understanding on how a collection of written or spoken ‘words’ affects not only ourselves but how it can be interpreted and impacted by others."
Andrea Weigert - Consultant Anaesthetist at Chelsea and Westminster NHS Trust
"This course has been both hard work and immensely enjoyable, and has made me feel much more confident to use mediation in a workplace setting."
Graham Norris - Programme Leader at Somerset Centre for Integrated Learning
"A really useful course with many tools, tips and approaches."
Ruth Banks - Employee Relations Advisor at Sopra Steria
"A great, informative training session. It provided techniques and tips to support managers when dealing with workplace conflict."
Gail Campbell - HR Advisor at Bakkafrost Scotland
"Our trainer was very knowledgeable and clearly passionate about the topic they were teaching."
Jackie Newman - Head of HR at P. D. Hook (Hatcheries) Ltd
"You will not be disappointed if you book with TCM."
Camilla Maple - Investigations Officer at Dimensions
"The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing."
Esther Aylett - Branch Secretary for Unison at NHS Blood & Transplant
"I would like to thank the TCM team for a great experience that you have given me. Training can be either daunting or dull, and the investigator training was neither!"
Katie Rees - HR Manager at ARAG plc
"Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!"
Michelle Hayes - Consultant in Anaesthetics and Intensive Care Medicine at Chelsea and Westminster Hospital
"Knowledgeable and empathetic supervisors supported us throughout the assessment process. I wish I had known years ago some of the techniques to manage conflict. I would highly recommend this course."
