"Knowledgeable and empathetic supervisors supported us throughout the assessment process. I wish I had known years ago some of the techniques to manage conflict. I would highly recommend this course."

"TCM provide essential training in several areas. Mediation is a game changer in the positive management of employee relations and should be a cornerstone of any organisation’s approach. I would highly recommend their excellent trainers and learning material in making this a reality for your organisation."

"The Quality Conversations course really made me feel more confident in my approach to having difficult and constructive conversations."

"Anup delivered the training for me at the right pace, involved everybody and facilitated it really well. The material and content were really useful and clear. He kept my attention throughout the day and I enjoyed meeting new people and listening to their experiences. A really well-spent day for me. Thank you."

"TCM mediation training is a must for all HR professionals who deal with conflict – definitely added value!"

"I first worked with TCM in 2013 when they helped me implement the Model Resolution Policy, with associated mediation training, in the adult residential care company I was HRD for. They supported the implementation and helped me understand how to set up an internal mediation scheme. I valued their input and model so much, I repeated the exercise when I moved to a hospitality group in 2015. The quality of the training, the support materials and guidance on how to set up internal resolution services was invaluable. Now I am heading up The TCM Group's People & Resolution service. I am fortunate now to be able to share with a wide audience, the benefits, good practice and positive experiences I enjoyed with resolution in my previous roles, with other HR and People professionals."

"I first worked with TCM back in 2014, when Royal Mail made the groundbreaking decision to implement an in-house mediation team, of which I was lucky to be part. For those first 2 years, the relationship between the 2 organisations was exceptionally close, with the Resolution Consultants from TCM supporting us every step of the way from our initial training, to implementation, marketing and development of the team as an integral part of Royal Mail's culture change programme. Once the initial team set-up was complete, I remained in touch with TCM, keeping on top of my skills as a mediator and broadening my knowledge through their CPD offerings. I'm even included in David Liddle's first book, Managing Conflict, sharing my passion for mediation. It was, therefore, without hesitation, that on leaving Royal Mail in 2019, I approached David and the Team to become one of their Resolution Consultants. Thanks to their support and encouragement, I was nominated for and won the Civil Mediation Council's "Workplace Mediator of the Year" award in 2020. As a Resolution Consultant, my mediator career has gone full circle, and now I deliver their excellent National Certificate in Workplace Mediation and other CPD courses, especially in the area of conflict and mental health, in addition to mediation and facilitation services."

"TCM is leading the way in resolving conflict in an adult to adult way. Since leaving the corporate world it has been great to work with like minded TCM colleagues. The team are so helpful and want to do the right things for their clients. Here's to another 20 plus years for TCM."

"I have not yet had the pleasure of working with you personally. I thank you for your YouTube videos which are both incredibly helpful and inspiring. Congratulations on your Anniversary. I wish you many, many, many more!"

[video src="http://thetcmgroup.com/wp-content/uploads/2021/06/zoom_0.mp4"] "20 years in business - What an amazing achievement! Those last 20 years have seen some very turbulent times for business and the economy and to be standing here today with an exciting, thriving and growing business is a testament to yours and the TCM team's hard work. We all here at Aubergine very much enjoy working with you, developing the brand and web presence and are excited to see how the TCM story continues! Many congratulations to you all."