"A great, informative training session. It provided techniques and tips to support managers when dealing with workplace conflict."

"Our trainer was very knowledgeable and clearly passionate about the topic they were teaching."

"You will not be disappointed if you book with TCM."

"The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing."

"I would like to thank the TCM team for a great experience that you have given me. Training can be either daunting or dull, and the investigator training was neither!"

"Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!"

"Knowledgeable and empathetic supervisors supported us throughout the assessment process. I wish I had known years ago some of the techniques to manage conflict. I would highly recommend this course."

"TCM provide essential training in several areas. Mediation is a game changer in the positive management of employee relations and should be a cornerstone of any organisation’s approach. I would highly recommend their excellent trainers and learning material in making this a reality for your organisation."

"The Quality Conversations course really made me feel more confident in my approach to having difficult and constructive conversations."

"Anup delivered the training for me at the right pace, involved everybody and facilitated it really well. The material and content were really useful and clear. He kept my attention throughout the day and I enjoyed meeting new people and listening to their experiences. A really well-spent day for me. Thank you."