"You will not be disappointed if you book with TCM."

"The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing."

"I would like to thank the TCM team for a great experience that you have given me. Training can be either daunting or dull, and the investigator training was neither!"

"Fantastic course that was accessible online and facilitated very well. It has provided me with so many skills that I can use day to day as well as in a full mediation situation. It has helped me become much more comfortable in tackling workplace conflicts than I have ever been. Thank you!"

"Knowledgeable and empathetic supervisors supported us throughout the assessment process. I wish I had known years ago some of the techniques to manage conflict. I would highly recommend this course."

"TCM provide essential training in several areas. Mediation is a game changer in the positive management of employee relations and should be a cornerstone of any organisation’s approach. I would highly recommend their excellent trainers and learning material in making this a reality for your organisation."

"The Quality Conversations course really made me feel more confident in my approach to having difficult and constructive conversations."

"Anup delivered the training for me at the right pace, involved everybody and facilitated it really well. The material and content were really useful and clear. He kept my attention throughout the day and I enjoyed meeting new people and listening to their experiences. A really well-spent day for me. Thank you."

"TCM mediation training is a must for all HR professionals who deal with conflict – definitely added value!"

"I first worked with TCM in 2013 when they helped me implement the Model Resolution Policy, with associated mediation training, in the adult residential care company I was HRD for. They supported the implementation and helped me understand how to set up an internal mediation scheme. I valued their input and model so much, I repeated the exercise when I moved to a hospitality group in 2015. The quality of the training, the support materials and guidance on how to set up internal resolution services was invaluable. Now I am heading up The TCM Group's People & Resolution service. I am fortunate now to be able to share with a wide audience, the benefits, good practice and positive experiences I enjoyed with resolution in my previous roles, with other HR and People professionals."